I'm an accountant and deal with this every year. If you absolutely can't get your 1099-G, you can fill out Form 4852 (Substitute for Form 1099-G) and attach it to your return. You'll need to estimate your unemployment compensation as accurately as possible from bank statements.

Unpopular opinion but try looking for your 1099G on the IRS website directly through their transcript service. Sometimes they have it even when the state won't give it to you.

OK heres what u need to do - happened to me & my roomate both. The BIG mistake is trying to create a NEW id.me account. Instead: 1) Go to id.me and click "sign in" 2) Click "forgot password" and use your email 3) They'll send reset link 4) Once in, immediately go to security settings 5) Turn on ALL security features (2-factor) 6) Go to help section, report account compromised 7) They'll walk you through recovery process Basically you need to RECOVER the fraudulent account not make a new one. Then id.me will give you docs to send to NY unemployment showing you're the real person.

Unfortunately this is happening EVERYWHERE right now. My advice after going through this nightmare myself: 1. First priority is getting control of your ID.me account following what @profile14 suggested 2. Call NY unemployment ONLY using Claimyr (claimyr.com) - saved me 3+ hours of hold time 3. Request to speak with a supervisor immediately - regular agents CAN'T help with this 4. Have all documentation ready: police report, FTC report, credit freeze confirmations 5. Be extremely persistent! Don't take no for an answer! 6. If supervisor says they can't help, hang up and try again (seriously) 7. Once you get the right person, they can override the ID.me issue It took me 5 calls but I finally got someone who knew exactly what to do. They have a specific procedure for cross-state identity theft cases, but most agents don't know about it. Only supervisors or the fraud department can help. Don't waste time with regular agents. Also - immediately check if tax returns were filed in your name! This is usually the next step in the scam after unemployment fraud. Get an IP PIN from the IRS ASAP.

Have u tried calling ur bank? Sometimes they can see pending ACH transfers even if ReliaCard says it went thru. My bank (Chase) was able to tell me my transfer was stuck in some kind of verification hold and they helped push it thru.

so frustrating!!!! i switched to just withdrawing cash at the ATM and closing my ReliaCard account. i dont trust them anymore after they "lost" my money twice. the whole ny unemployment system is designed to make everything as difficult as possible i swear

pro tip: always keep an emergency buffer of at least one week's worth of benefits if possible. holidays, system glitches, and random payment holds happen ALL THE TIME with ny unemployment. saved my butt numerous times.

ur mom can try calling her bank to see if theres a pending deposit. sometimes it's in the system but not showing in her available balance yet

Did your employer contest your unemployment claim? If they said you quit or were fired for cause, that would explain the delay and $0 balance.

After WEEKS of trying, found out from a friend that works at nysdol that they're massively backlogged because of their new computer system rollout. It's creating a ton of $0 claims that need manual review. The only way to get it fixed is to talk to a human.