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New York Unemployment

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Giovanni Colombo

NY unemployment still showing $0 after 3 weeks - can't get through on phone

Applied for ny unemployment back in August after getting laid off from my retail job. Everything on my account still shows $0 across the board after almost 3 weeks of waiting. I've been checking the website every single day and nothing has changed. I've tried calling at least 20 times at different hours (early morning, midday, right before closing) and keep getting the automated message saying "all representatives are currently busy" before it just disconnects me. No options to leave a message or get in a queue. I have bills due next week and my savings are almost gone. Anyone know what else I can try? This is driving me insane.

Did your employer contest your unemployment claim? If they said you quit or were fired for cause, that would explain the delay and $0 balance.

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I was laid off with like 20 other people when our store closed, so I don't think that's the issue

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After WEEKS of trying, found out from a friend that works at nysdol that they're massively backlogged because of their new computer system rollout. It's creating a ton of $0 claims that need manual review. The only way to get it fixed is to talk to a human.

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yep, heard the same thing from my cousin who works for the state. they're like 100,000 claims behind because of the system upgrade

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LunarLegend

Can't certify for ny unemployment by phone - system always busy and online isn't working

Been trying to certify for my benefits for almost 2 weeks now. Everytime I call, I just get an automated message saying 'all of our representatives are currently busy' then it hangs up on me! I've tried calling at 7:30am, midday, 4pm - nothing works. Can't do it online either because my account keeps showing an error message about verification needed. Already uploaded my ID docs through ID.me last month but something still isn't working right. This is getting ridiculous, rent is due in 5 days and I haven't been paid in over a month. Has anyone actually managed to talk to someone there recently?

You might need to verify your identity again. A lot of accounts got flagged for extra verification recently because of all the fraud. Check your email spam folder - they might have sent you a link to verify.

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Checked all my emails including spam, nothing from them in weeks. Last message was confirming my ID.me verification was complete.

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I've been dealing with ny unemployment for 2 years now and honestly the only reliable way to get help is either 1) know somebody who works there or 2) use a service like claimyr.com to get through the phone lines. Everything else is just wasting time sadly.

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This! The system is designed to be frustrating so people give up. It's like a test of persistence.

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Ethan Brown

Struggling to get ny unemployment backpay for 14 months - need advice

Been fighting with the system since April 2021. I was approved for benefits in May 2021 but didn't actually see a payment until July. According to my claim history and payment dates, I'm still owed backpay for those missing months. I've tried calling hundreds of times, sent emails, used the message portal, and even reached out to my local representative. Absolutely no response from anyone. Can't get a single human on the phone. I've double checked all my documents and I definitely qualify for the missing payments. It's been over a year of trying to resolve this and I'm completely out of ideas. Anyone dealt with something similar or know how to actually speak to someone who can help?

so I see we're all living the same nightmare... the backpay system is criminal. took me 7 call attempts using claimyr.com before I got someone who actually knew what they were talking about. the first 6 agents had no idea how to handle backdating.

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i work in a related field (not unemployment but similar govt agency) and I'll tell you a secret - the agents CAN see your backpay status but many don't know how to access that screen in the system. Ask specifically for someone who can check the "payment history backend" not just the regular payment screen.

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This is super helpful insider info! Is there specific terminology I should use to make sure I get to the right person?

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Ask for a "tier 2 payment specialist" or someone who can access the "payment adjudication system" - those keywords might help get you to the right department. Good luck!

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Sofia Gomez

Anyone else waiting forever for their ny unemployment KeyBank card? Mine was supposedly sent weeks ago

After dealing with ny unemployment for almost 4 months and finally getting my case expedited, they released my payments to a KeyBank debit card. The KeyBank website says I should have received it by 2/26 but here we are in March and still nothing. How long did it take for everyone else to get their card? Really wish my bank was compatible with unemployment for direct deposit...

it took exactly 17 days for mine to come. the tracking number they gave me never worked either. just showed up randomly one day. hang in there!

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I actually ended up going TO a KeyBank branch after waiting forever, and they were able to print me a temporary card on the spot that I could use until my permanent one arrived. Not all branches offer this service but worth calling around to check!

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That's a great idea! I didn't even think of going in person. I'll look up if there are any branches near me.

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Just make sure to bring multiple forms of ID. They were super strict about verification.

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Amina Diallo

Ran out of NY unemployment benefits - what are my options now before new job starts?

Just discovered I've exhausted all my unemployment benefits and I'm freaking out a little. My new job doesn't start for another 3 weeks (beginning of August), and I've got rent and bills piling up. I was laid off in February, been collecting since March, and apparently used up all my benefit days without realizing it. The system never warned me I was getting close to the end. Logged into my account yesterday and saw "0 days remaining" - complete shock. Called the unemployment office multiple times but can't get through to anyone. Is there any extension available? Or any emergency assistance programs I should look into while waiting for my new job to start? I've already cut expenses to the bare minimum but still need about $1700 to cover basic necessities until that first paycheck comes in. Any advice would be greatly appreciated.

Have you contacted your new employer? Some companies can advance you part of your first paycheck if you explain the situation, especially if you've already signed all the paperwork and have a definite start date.

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I actually just emailed HR about this! Waiting to hear back, but that would be amazing if they could help out.

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This happened to my sister and she got through to someone at NY unemployment by using claimyr.com - it's the only thing that worked after days of trying. Agent told her about a few emergency programs she could apply for while waiting for her new job.

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