Call NYDOL

New York Unemployment

Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Aaliyah Jackson

How to check on last year's ny unemployment tax refund amount?

I filed for unemployment in 2022 and paid taxes on those benefits. I heard that NY is giving refunds on taxes paid for unemployment benefits last year. Does anyone know how to check if I'm getting one of these refunds and how much I might be getting back? I've tried calling the general unemployment number but kept getting stuck in their automated system. Is there a special department or specific number I should call about the tax refund specifically? I'm trying to figure out my budget for next month and this refund would really help me out right now.

Yara Assad

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wait we're getting refunds on unemployment taxes? I had no idea! is this for everyone who got unemployment in ny last year??

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Olivia Clark

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yep! ny passed a law exempting some unemployment benefits from state taxes. check ur mail, they sent notices about it

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Yara Assad

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omg thank you! havent checked my mail in weeks lol

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sounds like one of those ads that pops up everywhere. anyone ACTUALLY try this Claimyr thing? I see a few people mentioning it but im suspicious of anything that sounds too good to be true

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I used it last month to fix a payment issue. The service itself works fine - they just wait on hold for you, nothing magical. But at least I didn't have to listen to that awful hold music for 3 hours.

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Alright, might give it a shot. Been trying to reach someone for weeks with no luck.

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Clay blendedgen

NY unemployment tax mystery - paid taxes upfront but refund vanished, what gives?

I just had a totally frustrating experience with my tax return and wondering if anyone else is dealing with this nonsense. My son and I both lost our restaurant jobs in April 2022 and collected unemployment for about 6 months. We both checked the box to have taxes withheld from every unemployment payment because we didn't want any surprises at tax time. Fast forward to now - I'm doing our taxes through one of those online services and everything looked great after entering our W-2s from our current positions (we both found work at a catering company in November). But then as soon as I entered our 1099-G forms from unemployment, our refunds practically disappeared! We went from getting about $1,400 back to barely $215. I triple-checked and we definitely had taxes taken out of every unemployment payment. Can someone explain why this is happening? Is NY unemployment not withholding enough? Do they calculate it wrong? Feels like we're being penalized twice here.

Dyllan Nantx

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The witholding on unemployment is a flat 10% but ur actual tax bracket might be like 22% or 24% depending on ur total income. Plus they don't withhold state tax AT ALL. its totally misleading and they know it!!!

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This happened to me & my wife. We both lost our retail jobs and got UE in 2021. Had a CPA explain that the withholding is just 10% federal and doesn't account for state taxes or your actual tax bracket. Biggest advice: adjust your W-4 at your current job to withhold extra if you're still getting unemployment.

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Anna Xian

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This is actually really smart advice. I'm gonna do this at my new job now.

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Rita Jacobs

NY unemployment identity theft discovered after strange tourism fund application - help!

Something really weird is happening with my unemployment account. I never applied for any tourism fund but somehow got an email thanking me for my application to the NY state tourism recovery initiative fund. I have NEVER applied for this. When I called unemployment to ask about it, they said someone might be using my identity. I checked my unemployment account and there were several benefit payment requests I didn't make from November 2023! I immediately changed my password and reported the fraud through their website. The agent told me I need to file a police report too and submit an identity theft affidavit. Has anyone dealt with this before? Will I be responsible for these fraudulent claims? I'm freaking out because I haven't claimed benefits since August 2023 when I found a new job. Now I'm worried about tax implications and if this will affect me getting benefits if I ever need them again in the future.

Honorah King

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If you're trying to call the unemployment office and can't get through (which is basically guaranteed), try using claimyr.com - it's this service that calls for you and connects you when a human answers. Without it I would never have gotten my identity theft issue fixed. The NY unemployment phone system is designed to make you give up. When I finally got through, they told me they're seeing TONS of these cases.

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Oliver Brown

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gonna try this, been trying to reach someone for 2 weeks about the same issue

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Mary Bates

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i work at a tax prep office and we're seeing SOOO many cases like this right now. like 5-10 clients per week getting 1099-Gs for unemployment they never received. Make sure you dispute this before tax time or you'll be stuck sorting it out with the IRS too which is even more of a nightmare 💀

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Heather Tyson

Can't verify ID for ny unemployment - system keeps rejecting my documents

I got laid off from my job at a retail store in April and immediately applied for unemployment. Everything was going fine until I hit the ID verification part. The system keeps rejecting my documents even though I've tried uploading them like 10 different ways. I've submitted my drivers license (front and back), birth certificate, and even my passport but keep getting a message saying my documents don't match their records. I started calling the ny unemployment office about 3 weeks ago but either get disconnected or can't get through. I've sent 4 emails through their contact form and haven't heard anything back. My savings are almost gone and I've got rent due next week. Has anyone else had this problem with the ID verification? Is there some trick to getting it accepted? I've tried different browsers, my phone, scanning instead of taking photos... nothing works. I'm getting really desperate here.

Liam Duke

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Did you try doing the video verification option? That worked for me when all the document uploads failed. You basically do a zoom call and show your ID to a person

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Heather Tyson

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I didn't see any option for that. Where is it on the site?

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Liam Duke

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It should be on the same screen as document upload, there's a small link that says something like "verify by video" at the bottom. If you don't see it maybe they don't offer it for everyone

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Manny Lark

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When all else fails, try claimyr.com - got me through to an actual person after weeks of failed calls. Best $$ I ever spent when I was about to lose my apartment.

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Heather Tyson

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I've seen a couple people mention this now... might have to try it

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Tyler Murphy

Certified for ny unemployment on Sunday but no payment and nobody answering phones

I completed my weekly certification for unemployment on Sunday evening like I always do. It's now Thursday and there's still no update on my payment status when I check the website. Nothing has changed from previous weeks - I answered all questions the same way. Usually money hits my account by Tuesday at the latest. I've been calling the help line for two days straight but can never get through to anyone. Just endless hold music then disconnection. Anybody else experiencing payment delays this week? I've got rent due next week and I'm starting to stress out.

Kiara Greene

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Sometimes when I've had delays it's because they're doing additional verification. If you've worked for multiple employers in the past 18 months that can trigger it. But seriously you need to keep calling or try that claimyr service someone mentioned. Sitting and waiting won't fix it, trust me 😫

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Evelyn Kelly

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hot tip: call the 800 number, then as soon as it starts the recording press 9 then 2 then 1. it sometimes gets you to a different queue with shorter wait times

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Paloma Clark

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THIS DOESN'T WORK ANYMORE!! They closed that loophole months ago 😡

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Evelyn Kelly

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oh damn didn't know, it worked for me back in march. thanks for the update

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