


Ask the community...
u should try claimyr.com - literally just used it yesterday after seeing someone recommend it here. it calls unemployment for u and then rings your phone when someone picks up. got through to an agent in about 45 mins (they were on hold so i didnt have to be). agent fixed my issue right away once i explained everything.
yeah it actually works! they just do the hold time for you. i was skeptical too but i was desperate after not getting paid for 6 weeks
IMPORTANT TIP: If you call, DO NOT listen to the recording that says they'll call you back. That callback system is completely broken for the tourism recovery program. I waited 3 weeks for a callback that never came. You need to stay on the line no matter how long it takes. I know it sucks but that's the only way to actually reach someone. Or try that claimyr.com service someone mentioned above - seems to work for getting through the phone maze.
Ugh good to know. I've been hanging up when it offers the callback. I'll try to stay on the line tomorrow.
This is exactly why I ended up using Claimyr - I was tired of waiting on hold for hours or getting disconnected. They just handled the waiting for me.
ok i worked at the call center for ny unemployment briefly (quit cuz it was awful) and i can tell you the tourism recovery program is a MESS. the funds came from a different bucket than regular unemployment so it goes through extra steps. docusign forms go to one team, then verification, then payment processing. each handoff adds weeks. if anything is slightly off or needs verification, it goes to the back of the queue. best advice: call and specifically ask if your docusign was received properly and if there are ANY flags or holds.
np! one more tip: if you get a rep who seems clueless (many are new), politely ask to speak with a tier 2 specialist. they have more access and training on the tourism program specifically.
I got tired of waiting and used claimyr.com to reach someone. They got me on the phone with an agent who manually pushed through my DocuSign request. Best decision ever - had my docs the next day.
i feel ur pain so much. I submitted in August and didn't get docusign till October. Called 40+ times. System is completely broken. Only thing that worked was having my assemblyman's office intervene. They have special contacts at DOL.
Anybody try the new claimyr.com service? I'm seeing it mentioned all over twitter for ny unemployment issues. Desperate to get my certification working again.
Yes! That's what I mentioned above - it worked for me after weeks of failed certification attempts. They actually got me connected to a real human at unemployment who fixed my account.
It worked for me too - got all my backpay after 5 weeks of certification hell. The unemployment agent told me there was a system flag on my account that was causing the crashes.
I just want to know WHO to blame for this garbage system. We spend billions in taxes and can't get a website that actually works?? 🤬
Pedro Sawyer
Have you tried reaching out to your local state representative? That's what finally worked for me after waiting 2 months. They have special contacts at unemployment and can often speed things up when there's a legitimate hardship.
0 coins
Amun-Ra Azra
•I hadn't thought of that! How do I find my rep?
0 coins
Pedro Sawyer
•Google "find my NY state assembly member" - they have forms on their websites specifically for unemployment help
0 coins
Mae Bennett
This happened to me last year! Having a baby due and waiting on backpay was so stressful. I ended up getting through to someone who helped after I mentioned I was about to lose my apartment. Took about 5 weeks total from first payment.
0 coins
Amun-Ra Azra
•Ugh 5 weeks still seems so long. Did you just keep calling until you got through?
0 coins
Mae Bennett
•Honestly I used claimyr.com because I was desperate and couldn't sit on hold for hours with a toddler running around. Got through same day.
0 coins