I relocated in February and my unemployment benefits debit card expired around the same time. I updated my address on the ny unemployment website right away, but I'm still fighting to get a new card after 4 months. I've uploaded change of address verification docs THREE separate times because they keep claiming they never received them or that "something was wrong" without explaining what. Called the bank that issues the cards and they just blame unemployment. Finally got through to an actual person at unemployment last week after dozens of calls and they told me I need to upload the EXACT SAME DOCUMENTS again! They can see my previous uploads but claim there was some "processing error" they can't fix. Meanwhile I have about $4,800 in benefits I can't access because I can't get the stupid card. This system is designed to make people give up.

I've been out of work since October 2021 and my unemployment benefits are still showing as 'pending' in the system. It's been almost 18 months of waiting with absolutely no progress. Every time I try to call the main unemployment office number, I just get the automated message saying they're experiencing high call volumes and to try again later. I've tried calling at different times - early morning, late afternoon, middle of the day - always the same result. I'm at my wits end and running out of savings. Bills are piling up and I need this resolved. Does anyone know if there are alternative phone numbers I can try? Or maybe an email address that actually gets responses? Any advice would be greatly appreciated because I'm completely lost on what to do next.

Finally received my first unemployment payment last week after applying back in February. I'm relieved but also worried because I claimed every single week since I applied and was expecting backpay for all those months (March, April, May, June). The system shows all those weekly certifications as completed but no money has shown up for them. Has anyone else experienced this delay with backpay? I've been trying to call everyday for 2 weeks straight to ask about it but either get disconnected or told all agents are busy. The bills have piled up during these 4 months and I was counting on that money to catch up. Any advice on how to get those missing payments?

I currently collect unemployment for 4 days and work part-time 1 day per week. My employer just asked if I could work extra hours during February for a special project they have. I'm wondering if I can just report these additional hours when I certify each week, select 'no' for 'returned to work full-time,' and then in March go back to my regular 1 day schedule and continue collecting benefits for the 4 days? I really need the extra cash from these temporary hours but I'm stressed about accidentally messing up my unemployment claim since I'll still need those benefits after the project ends. Anyone dealt with this situation before with ny unemployment?

Just checked my bank account this morning and my unemployment payment that normally hits on Thursday isn't there. Been getting benefits since I was let go from my restaurant job in February, and payments have always been reliable like clockwork until now. I certified on Sunday like always, got the usual confirmation message, but nothing showed up today. My rent is due next week and I was counting on this money. Anyone else experiencing delays with their NY unemployment deposits this week? I tried calling the claims center but after 40 minutes on hold I got disconnected. Checked my online account and it shows the payment as 'processed' but nothing in my bank yet. Is this happening to anyone else right now or should I be worried?