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I had the exact same problem. For three weeks my payments just randomly stopped coming. The site showed everything was fine but no money in my account. Spent HOURS on hold and never got through. Finally used claimyr.com and got connected to an agent who found the problem - there was a flag on my account that needed to be removed. Once I talked to a human it got fixed in like 10 minutes. The website is useless for actual problems.
This is happening to everyone statewide. Check the DoL twitter - they posted about a "processing delay" but of course gave no details. Should be fixed by tomorrow according to their post.
https://www.facebook.com/NewYorkDOL/posts - its the post from this morning. they're blaming a "technical issue
Always open ALL your mail during unemployment, even if it looks like junk. I've had important notices come in very plain unmarked envelopes. The system is designed to be confusing.
i hate KeyBank with a burning passion. their customer service is awful and their website looks like it was designed in 2005. switch to direct deposit asap
I think we're missing the bigger question - why not just take the extra hours and not report them? đ
Terrible advice. They audit claims all the time and you could end up repaying everything plus penalties.
just jokin yall, dont come for me đ¤Ł
You can absolutely work extra hours temporarily. I do this like every Christmas season (retail life lol). Just report your hours accurately each week, and your benefits will adjust. When January comes and you go back to your normal schedule, the system will adjust back too. You might get less or no benefits during your heavy weeks, but your overall claim stays open.
Faxing (yes, FAXING in 2022 đ¤Ą) a letter explaining your situation sometimes works. The fax number is on their website. Include your claim ID, last 4 of SSN, and detailed timeline. Sounds crazy but it worked for me when nothing else did.
Who even owns a fax machine anymore? đ You can use online fax services though.
I know right?? I used an online fax service. The govt is truly stuck in 1995 lmao
Yara Khalil
ngl the whole "we need you to submit the same documents AGAIN" thing is 100% a delay tactic. they doing it on purpose to slow down how much they paying out. the more rounds of document submission = more people give up = more money they keep đ¤ˇââď¸
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Amara Adebayo
â˘This! They literally admitted this strategy during budget meetings last year. Saw an article about it somewhere.
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Keisha Brown
â˘yup and then they can say "look how much money we saved the taxpayers" đđđ
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Paolo Esposito
Whenever you upload documents to NY unemployment you NEED to follow up with a phone call to verify they received it. Their system doesn't actually notify anyone when new docs come in - a agent has to manually check. Been through this nightmare twice. Just use claimyr.com to get through to a human - once I actually talked to someone it was fixed in 10 minutes.
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Ava Williams
â˘can confirm. the documents basically sit in a queue until someone manually looks at them. its insane.
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