SDI claim disappeared from EDD online system - What to do?

I found a way to solve disappearing SDI claim issue, watch this: https://www.youtube.com/watch?v=vl7yDTaCnWE

Pro tip: keep a detailed log of all your calls, emails, and interactions with EDD. It'll help if you need to escalate your case

i'm in the same boat. claim disappeared 3 days ago. spent 6 hours on hold yesterday and got disconnected. ready to give up tbh

Sending positive thoughts your way, OP. This stuff is stressful af. Don't forget to take care of yourself while dealing with this mess 💖

PSA: Make sure you're on the legit EDD website. There are a lot of scam sites out there trying to steal your info. Always double check the URL!

Here's what you need to do: 1. Don't panic. Sometimes claims disappear due to system glitches. 2. Document everything. Take screenshots if you can still see any info. 3. Call EDD immediately. Be persistent. Try different times of day. 4. If calling fails, send a secure message through your online account. 5. Consider contacting your local assembly member's office. They can often help. 6. Check if there are any pending forms or certifications you might have missed. 7. Keep certifying for benefits even if the claim isn't visible. Remember, the system is overloaded, but your claim should still be in their database. Stay calm and keep trying!

Have you checked your spam folder? Sometimes important emails from EDD end up there

Anyone else notice that this seems to happen more often at the end of the month? Maybe it's related to their system updates or something

Maybe we should all show up at the EDD office with pitchforks and torches. Medieval style problem-solving 🔥🔱

This happened to me and turns out my identity verification didn't go through. Check if you need to reverify through ID.me

I work in IT and I can tell you, government systems are notoriously outdated. They're probably running on some ancient software that can barely handle the load. Not an excuse, just an explanation

Has anyone tried filing a complaint with the state ombudsman? I've heard they can sometimes help with these issues

Same boat here. My claim vanished 2 weeks ago. I've been calling non-stop but can't get a human on the line. This system is broken af

I tried Claimyr and while it did help me get through to EDD, the $20 price tag is a bit steep for some. It's a good tool if you really need to urgently speak with someone, but it would be better if EDD improved their accessibility. Also, make sure to explore all free options first, like reaching out through social media or contacting your local representatives.

The EDD is a joke. They're probably too busy buying sushi with our tax dollars to actually help us 🍣💸

Ugh, this happened to me last month! It's so frustrating. Have you tried calling the EDD? Good luck getting through tho 🙄

have u checked ur mail? sometimes they send important notices that way and if u miss em, ur claim can get messed up

Has anyone tried faxing? I know it sounds old school, but I got a response when I faxed my issue

guys, i just got through to someone! keep trying! sending good vibes to everyone still waiting 🙏✨

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Plot twist: the claims aren't disappearing, we're all just in a glitchy simulation 🤯👽

This is why we need a universal basic income. The current system is too complicated and prone to errors

This is really concerning - I've been reading through all these comments and it seems like this is happening to a lot of people. @Ethan Clark, I'd suggest following @Mei Wong's advice about documenting everything and also checking what @Giovanni Colombo mentioned about ID verification through ID.me. Sometimes the system flags accounts for reverification without clear notification. Also, try calling first thing in the morning (8am sharp) - I've had better luck getting through then. Don't lose hope, your claim data should still be in their system even if it's not visible to you right now. Keep us updated on how it goes!

I'm so sorry this is happening to you and your son! This exact thing happened to my sister last month and it was incredibly stressful. What worked for her was calling the EDD technical support line (different from the regular claims line) at 1-800-300-5616. They were able to see that her claim was still in the system but had been flagged for some kind of review. It took about a week to get it restored, but she did get all her back payments. Also, if you haven't already, try logging out completely and clearing your browser cache before logging back in - sometimes it's just a display issue on their website. Hang in there, you're not alone in this!

This is so frustrating and unfortunately way too common with the EDD system. I went through something similar a few months ago where my claim just vanished overnight. What helped me was creating a paper trail - I screenshot everything I could find (even old emails), wrote down exact dates and times of when I last saw the claim, and kept a detailed log of every attempt to contact them. Also, try calling the EDD at different times throughout the day - I found that calling around 2-3 PM sometimes had shorter wait times than the morning rush. Don't give up! The claim is likely still in their system somewhere, it's just a display/technical issue on their end. Wishing you and your son the best of luck getting this sorted out quickly! 💪

I'm so sorry you're dealing with this stress! The same thing happened to me about 6 weeks ago and I was absolutely panicking. Here's what I learned from my experience: First, don't panic - your claim data is almost certainly still in their system even though you can't see it. Second, try the EDD technical support line at 1-800-300-5616 (as mentioned by @Lena Schultz) - they're separate from regular claims and were much more helpful in my case. Third, clear your browser cache and try a different browser or device - sometimes it really is just a display glitch. Fourth, document everything with screenshots and keep calling at different times of day. I found early morning (right at 8am) and mid-afternoon (2-3pm) had better success rates. It took about 10 days total but my claim did reappear with all back payments intact. Stay strong and keep pushing - you've got this! 💪

This is such a common and frustrating issue! I just want to add that if you're having trouble getting through on the phone lines that others have mentioned, you can also try sending a message through the "Contact EDD" feature in your online account (if you can still access it). Sometimes written messages get faster responses than phone calls. Also, check if there are any pending forms or documents they might be waiting for - sometimes claims disappear when there's missing paperwork that you might not have been notified about. I know it's stressful when you're counting on that money, but from what I've seen in this community, most people do get their claims restored eventually. Keep us posted on how it goes!

I'm really sorry to hear about your son's claim disappearing - that must be incredibly stressful! I'm pretty new to dealing with EDD issues myself, but reading through all these responses has been really eye-opening. It sounds like this is unfortunately a common problem, but the good news is that most people seem to get their claims restored eventually. I'd definitely recommend trying that technical support number that @Lena Schultz and @Yara Nassar mentioned (1-800-300-5616) - it sounds like they might actually be more helpful than the regular claims line. Also, the advice about documenting everything and trying different browsers/clearing cache seems really practical. I hope you're able to get through to someone soon and get this resolved quickly. Please keep us updated - I think we're all rooting for you and your son! 🤞

Hey @Ethan Clark, I'm so sorry you and your son are going through this - it's such a stressful situation when you're depending on those payments! I'm relatively new to this community but have been reading through everyone's advice and there are some really solid suggestions here. Definitely try that technical support line at 1-800-300-5616 that several people mentioned - it sounds like they're separate from the regular claims department and might actually be able to help. Also, the advice about clearing your browser cache and trying a different browser is worth a shot since sometimes it's just a display issue. I'd also suggest taking screenshots of anything you can still access and keeping a detailed log of all your contact attempts like @Mei Wong recommended. From what I'm reading, most people do eventually get their claims restored with back payments, so try not to lose hope! The system is clearly broken but your son's claim data should still be in there somewhere. Keep pushing and don't give up - we're all rooting for you! 🙏

I'm new to this community but wanted to share something that might help - I just went through a similar situation where my claim disappeared for almost 2 weeks. What finally worked was calling that technical support line at 1-800-300-5616 that others have mentioned, but I had to call repeatedly at different times. I found that calling right at 8:00 AM had the best success rate. The rep I finally reached explained that claims can disappear from your view due to system maintenance, pending verifications, or even just server glitches, but the data is still there. In my case, it was a pending ID verification through ID.me that I never got notified about. Once I completed that, my claim reappeared within 24 hours with all back payments. I'd also recommend checking your spam folder and any old emails from EDD for verification requests you might have missed. Don't give up - based on what I've seen here, persistence really does pay off! Keep trying different approaches and document everything. Sending positive thoughts your way! 🙏

I'm so sorry you're going through this stress! As someone new to this community, I've been reading through all the responses and there's so much helpful advice here. That technical support line at 1-800-300-5616 that @Lena Schultz, @Yara Nassar, and @Mei Chen mentioned seems to be the key - it sounds like they're separate from regular claims and actually able to help with technical issues like this. The timing tip about calling right at 8:00 AM also seems crucial for getting through. I'd definitely also check for any pending ID.me verification like @Giovanni Colombo and @Mei Chen suggested, since that seems to be a common cause of disappearing claims. It's frustrating that the system is so broken, but seeing all these success stories where people got their claims restored with back payments gives me hope! Keep documenting everything and don't give up - we're all rooting for you and your son! 🙏

This is so stressful and I feel for everyone going through this! As a newcomer here, I'm shocked at how widespread this issue seems to be. Reading through all these responses has been both eye-opening and reassuring though. That technical support line at 1-800-300-5616 that keeps getting mentioned sounds like the real game-changer - definitely different from the regular claims line that everyone seems to have trouble with. The timing strategies (8:00 AM sharp, or 2-3 PM) also seem crucial. I'm also taking notes on checking for ID.me verification issues and clearing browser cache since those seem to be common culprits. @Ethan Clark, I know this is incredibly stressful when your son depends on these payments, but seeing all these success stories where people got their claims restored with full back pay gives me hope that persistence really does work. The community support here is amazing - everyone's sharing such practical, tested solutions. Document everything, try multiple approaches, and don't give up! We're all pulling for you! 🙏

I'm so sorry this is happening to you and your son - this must be incredibly stressful when you're counting on those payments! As a newcomer to this community, I've been reading through all the responses and I'm amazed at how much helpful advice everyone has shared. The technical support line at 1-800-300-5616 that multiple people mentioned seems to be the most promising option - it sounds like they're separate from the regular claims department and actually equipped to handle technical issues like disappearing claims. The timing strategies are also key - calling right at 8:00 AM or trying 2-3 PM seem to have better success rates. I'd definitely also check for any pending ID.me verification since that appears to be a common cause of claims disappearing without proper notification. It's frustrating that the system is so broken, but seeing all these success stories where people got their claims restored with full back payments gives me real hope! Document everything, try multiple approaches (phone, online messaging, different browsers), and don't give up. Your son's claim data is almost certainly still in their system somewhere. This community has your back - keep us posted on how it goes! 🙏

I'm so sorry you're dealing with this nightmare! As a newcomer here, I've been reading through all these responses and I'm honestly shocked at how common this issue is. The good news is that there seem to be some real solutions that have worked for people. That technical support line at 1-800-300-5616 that everyone keeps mentioning sounds like your best bet - it's separate from the regular claims line and they can actually see what's happening behind the scenes. I'd also definitely check for any pending ID.me verification since that seems to be a hidden cause for a lot of disappearing claims. The timing tip about calling right at 8:00 AM sharp also seems crucial based on the success stories here. Don't lose hope - from what I'm seeing, most people do get their claims restored with all back payments once they reach the right person. Your son's data is almost certainly still in the system somewhere. Keep documenting everything and trying different approaches. This community has some amazing advice and we're all rooting for you! 🙏