MOHELA login broken? SSN not recognized, can't make student loan payment. Help!

Ugh, MOHELA's website is the worst! I had a similar issue last month. Have you tried clearing your browser cache and cookies? Sometimes that helps. If not, you might need to call them directly and speak to a rep to verify your account info.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/kfgsWnbb8cU

Have you checked if your loan was transferred? Sometimes MOHELA takes over loans from other servicers and there can be a gap where your info doesn't work. Happened to me last year and it was a HUGE headache 😤

OK, listen up because I've been through this rodeo before. Here's what you need to do: 1. Double-check all your personal info. Sometimes even a small typo in your address can mess things up. 2. If you're sure everything's correct, request a manual account review. You can do this by sending a secure message through their website (if you can access that part) or by mailing a letter. 3. In the meantime, you can make payments by phone or mail. It's old school, but it works. 4. If all else fails, file a complaint with the CFPB. That usually lights a fire under them. 5. Document EVERYTHING. Every call, every letter, every failed login attempt. You might need it later. Hang in there, OP. The system's a mess, but you'll get it sorted eventually! 💪

lol welcome to the wonderful world of student loans 🤡 where nothing works and we're all drowning in debt

Have you tried turning it off and on again? 😂 jk jk... but seriously, sometimes their site goes down for maintenance. Maybe try again in a few hours?

This happened to me too! Turns out they had my birthday wrong in their system. One digit off and suddenly I didn't exist 🙄 Def call them and verify ALL your info.

Unpopular opinion: maybe this is a sign from the universe that you shouldn't pay your loans 👀 (I'm kidding, please don't do this, it'll wreck your credit

PSA: Always keep copies of your loan documents! I learned this the hard way. Makes it easier to prove your case when stuff like this happens.

Been there! MOHELA's system is notorious for these issues. A few things that worked for me: 1) Try using different browsers (Chrome vs Firefox vs Safari) - sometimes their site has compatibility issues. 2) Make sure you're using the EXACT SSN format they expect (with or without dashes). 3) If you recently moved or changed any personal info, that might be causing the mismatch. 4) As a last resort, you can make payments by phone at 1-888-866-4352, though there's usually a small fee. Don't stress too much - this is unfortunately super common with their platform. You'll get it sorted! 🤞

I am having the same problem