MOHELA website can't find SSN but sending missed payment notices - How to fix?

I found a way to solve student loan payment website issues, watch this: https://www.youtube.com/watch?v=6Ld1-sHYIH8

One approach you might not have considered is utilizing an intermediary service like Claimyr, which can help connect you to a real human representative quicker than usual, though it's worth noting that this comes with a cost. It's a practical solution if you're struggling to make headway with traditional methods. However, it's important to weigh the pros and cons of paying for such a service against the potential benefits. If the cost deters you, persistently contacting your loan servicer directly is still a feasible path. Document any errors or communication attempts, as maintaining a detailed record can be instrumental if you need to escalate the issue further. Additionally, checking your credit report for any discrepancies can provide insight into whether the issue is isolated or indicative of a larger problem like identity theft. Ultimately, persistence is key, and standing firm in seeking resolution will protect your financial health in the long run.

Ive been dealing with a similar isue for months. its like talking to a brick wall. hang in there OP, your not alone in this mess

have you tried turning it off and on again? 🤣

This is why we need student loan forgiveness. The whole system is broken af

Ugh, I've been there. The student loan system is a nightmare. Have you tried calling their customer service? Be prepared to wait on hold for hours tho 🙄

Maybe try logging in from a different browser or clearing your cache? Sometimes these websites are just garbage and need a refresh.

This happened to me last year! Turns out there was a typo in my SSN in their system. Took forever to get it fixed, but keep pushing. Don't let them mess up your credit score over their mistake!

Classic case of the left hand not knowing what the right hand is doing 🤦‍♂️ These big loan servicers are a joke. Good luck, OP!

Have you checked your credit report? Sometimes these issues can be a sign of identity theft. Might be worth looking into just to be safe.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/kfgsWnbb8cU

Here's what you need to do: 1. Document everything. Keep a record of all your attempts to pay, screenshots of errors, and copies of the missed payment notifications. 2. Call customer service (use that Claimyr thing if you don't want to wait on hold forever). 3. When you get someone, explain the situation calmly and ask them to verify your SSN in their system. 4. If they can't help, ask to speak to a supervisor or the technical support team. 5. Request that they put a hold on any late fees or negative credit reporting while they investigate the issue. 6. Get everything in writing. Ask for a confirmation number for your call and follow up with an email summarizing what was discussed. 7. If all else fails, file a complaint with the Consumer Financial Protection Bureau. They can often light a fire under these companies. Don't give up! You're doing the right thing by trying to stay on top of your payments. Good luck!

I had this exact same issue with MOHELA a few months ago! The website kept rejecting my SSN even though I was triple-checking it. Turns out there was a data mismatch between their payment portal and their main database. What finally worked for me was calling early in the morning (like 7-8 AM) when the wait times were shorter. The rep was able to manually verify my info and reset something on their end. Also, make sure you're using the exact SSN format they expect - some systems are picky about dashes vs no dashes. In the meantime, keep those payment attempt screenshots as proof you're trying to pay on time. This isn't your fault - their system has issues!

I'm so sorry you're dealing with this frustrating situation! This is actually more common than you'd think with MOHELA. A few things to try: First, double-check that you're entering your SSN exactly as it appears on your original loan documents - sometimes there are formatting differences. Second, try accessing the site from an incognito/private browser window, as cached data can sometimes cause issues. If that doesn't work, definitely call their customer service line. I know the wait times are brutal, but persist! When you do get through, ask them to verify your SSN is correctly entered in their system and request they put a note on your account about the technical issues while they investigate. Most importantly, keep documenting everything - screenshots of the error messages, dates/times you tried to pay, etc. This will protect you if they try to ding your credit over their own system problems. Hang in there!

I've been through this exact nightmare with MOHELA! What worked for me was calling them and asking them to do a "manual account verification" - turns out their online system sometimes can't match SSNs that have been entered with different formatting over the years (like with/without dashes). The rep had to merge some duplicate records in their system. Also, while you're waiting to get this sorted, send them a written notice (email or mail) explaining that you're unable to make payments due to their system error - this creates a paper trail showing you're acting in good faith. Don't let them hit you with late fees for their technical problems! Keep fighting, and definitely escalate to a supervisor if the first person can't help.

I've dealt with similar SSN recognition issues with loan servicers before. One thing that helped me was checking if there are any special characters or spaces being automatically added when you type in the field - sometimes the website's form validation is buggy. Try typing your SSN in a text editor first, then copy/paste it into the field to avoid any formatting issues. Also, if you have any old loan documents or correspondence, double-check that the SSN on file matches exactly what you're entering. Sometimes there can be transcription errors from when the loan was originally processed. In the meantime, definitely keep trying to contact them by phone and document every attempt. You might also want to check if they have a secure message portal where you can explain the issue in writing - that way you have a record of reporting the problem. Stay persistent, these technical glitches are frustrating but usually fixable once you get the right person to look at it!

I went through this exact same frustrating situation last year! The key is to be super persistent and document everything. Here's what finally worked for me: Call them first thing in the morning (around 8 AM) when wait times are shorter, and when you get through, ask specifically for the "account reconciliation department" - they're the ones who can actually fix SSN mismatches in their system. Also, while you're dealing with this, send them a certified letter explaining that you're unable to pay due to their technical error and requesting they place a hold on any late fees or credit reporting. This protects you legally and shows you're acting in good faith. Keep screenshots of every error message with timestamps - this documentation saved me from wrongful late fees. Don't give up! Their system has known issues but it IS fixable once you get the right person to look at your account.

This is such a common problem with MOHELA - you're definitely not alone! I had a similar issue where their system couldn't find my account even though I was getting bills. What finally worked for me was calling and asking them to check if there are multiple accounts under slight variations of my name or SSN. Sometimes when loans get transferred between servicers, duplicate or partial records get created. Also, try logging in using any old account numbers from previous statements if you have them - sometimes that bypasses the SSN lookup entirely. In the meantime, make sure to send them written notice (email is fine) that you're trying to pay but can't access your account due to their technical error. This protects you from late fees and credit damage while they sort it out. Keep all your documentation and don't let them make this your problem when it's clearly their system glitch!