Can't access old FAFSA loan with flagged SSN - how to fix for new application?
I'm trying to complete a FAFSA application but running into some weird SSN issues. I had student loans back in the 90s (pre-electronic era) and I'm wondering if I should already have an account somewhere? When I called the FSA hotline, they said my Social Security number is 'flagged' in their system but wouldn't tell me why! My credit report is clean and my earnings statements look normal. I suspect it might be related to a retirement account from my former employer who messed up my name change after marriage (they completely dropped my maiden name even though I never legally did that). Has anyone dealt with SSN flags when applying for FAFSA? Any ideas on how to fix this so I can complete the application? This is so frustrating!
23 comments


Noah Torres
This happened to me last year! The flag on your SSN is probably related to a name mismatch between Social Security Administration records and FSA records. Since you mentioned the retirement account issue, that makes sense. You need to contact Social Security first to verify your name is correct in their system, then go back to FSA with proof of your correct name. In my case, I had to submit a copy of my marriage certificate AND my social security card.
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Natalie Wang
•Thank you!! That makes sense about the name mismatch. Did you have to go to a Social Security office in person or could you handle it online?
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Samantha Hall
wait why r u filling out fafsa if u already had loans in the 90s? are u going back to school or is this for ur kid?
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Natalie Wang
•Sorry, should have been clearer! This is for my daughter who's applying for college next fall. I'm the parent contributor portion and my info is causing the problems.
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Ryan Young
Former financial aid advisor here. When SSNs are flagged in the FSA system, it's usually for one of these reasons: 1. Identity mismatch (name, birthdate) between SSA and FSA records 2. Default on previous federal loans 3. Death reporting errors (yes, this happens) 4. Fraud protection flags Since you mentioned a name change issue, I suspect it's the first reason. You'll need to: 1. Contact the Social Security Administration to verify your current legal name 2. Obtain documentation showing your name change history (marriage certificate) 3. Call FSA and specifically request a "name resolution review" 4. Provide documentation to clear the flag Once cleared, you should be able to create a new FSA ID and complete the parent portion of the FAFSA.
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Natalie Wang
•This is incredibly helpful, thank you! I'll start with Social Security tomorrow. Is there a specific department at FSA I should ask for when I call back?
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Ryan Young
•Ask specifically for the "Record Resolution Department" - they handle these name/SSN mismatch issues. Make sure you have your Social Security card, government ID, and any name change documentation ready. They may need to verify your identity through multiple channels.
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Sophia Clark
Have you tried using Claimyr to get through to an actual FSA agent? I was dealing with a similar issue (my maiden name was still on my old loans but I'd been married for 12 years!) and kept getting disconnected or waiting for hours. I used Claimyr (claimyr.com) and got connected to an FSA rep in minutes who could actually see my records and explain the flag. They also have a video that shows how it works: https://youtu.be/TbC8dZQWYNQ The agent I spoke with identified that my records had been merged with someone with a similar name and birthday - something I never would have figured out from the automated system!
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Natalie Wang
•I've never heard of this service! I've already wasted 3 hours on hold this week, so I'm willing to try anything at this point. Thanks for sharing this.
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Katherine Harris
•I used Claimyr too when dealing with loan verification. Worth it to not spend your entire day on hold.
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Madison Allen
THEY DO THIS ALL THE TIME!! FSA system is so broken. My sister had her identity stolen in college and FSA STILL has her flagged 20 years later even though she's proved multiple times she was the victim. They'll make you jump through 50 hoops and then probably still mess it up. Sorry you're dealing with this bureaucratic nightmare!!
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Joshua Wood
•Same!!! My husband's SSN got flagged because of a SINGLE DIGIT typo on a form from 2006!!! Took 8 months to fix 🤦♀️
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Natalie Wang
•Oh no, that's awful! I hope mine doesn't take that long to resolve. My daughter's college application deadlines are coming up fast.
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Katherine Harris
Actually, you should probably check if anyone took out loans in your name fraudulently. This happened to my cousin - she found out someone had used her SSN to get student loans at a school she never attended. The flag might be trying to prevent more fraud. Request your NSLDS report to see all federal loans connected to your SSN: https://studentaid.gov/fsa-id/sign-in/landing
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Natalie Wang
•That's terrifying! I wouldn't have thought of that. I'll definitely check the NSLDS report. Is that different from my regular credit report?
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Katherine Harris
•Yes, completely different. NSLDS (National Student Loan Data System) only tracks federal student loans and grants. They don't report to regular credit bureaus until you're in default. Check both!
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Sophia Clark
When I faced a similar issue with my parent FAFSA contribution last year, I discovered that having proper documentation is key. Make sure you have: 1. Your original social security card 2. Marriage certificate 3. Any legal name change documents 4. Photo ID with your current legal name 5. Previous year's tax returns This packet of documents helped me clear up my flag within a week. Apparently, they see these issues all the time with parent contributors who had student loans themselves decades ago.
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Natalie Wang
•Thank you for the specific document list! That's extremely helpful. Did you have to mail in copies or could you submit them electronically?
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Sophia Clark
•I had to scan and upload them through the studentaid.gov website after speaking with an agent. They created a secure upload link specifically for my case.
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Noah Torres
Update on your issue: I was curious so I asked my friend who works in financial aid. She said sometimes these flags happen when parents had Perkins loans from the pre-electronic era because those were managed by individual schools, not centrally. When they migrated that data to the central system years later, name mismatches occurred. Ask specifically if you had Perkins loans!
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Natalie Wang
•That's exactly what I had!! Perkins loans for my undergrad degree. This is so helpful - at least now I know what might be causing it. Thank you for checking with your friend!
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Maya Jackson
I'm dealing with something similar right now! My SSN got flagged when I tried to help my son with his FAFSA application. Turns out I had old Stafford loans from the 80s that were never properly updated when I got married and changed my name. The FSA representative told me that pre-electronic records often have these issues because the data migration wasn't perfect. What helped me was getting a letter from Social Security confirming my name change history - they can provide an official document showing all names associated with your SSN. Also, be prepared that this might take a few weeks to resolve, so start the process ASAP if your daughter has upcoming deadlines. The good news is once it's fixed, it stays fixed! Hang in there - the bureaucracy is frustrating but you'll get through it.
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Ethan Clark
•Thank you so much for sharing your experience! It's reassuring to know I'm not the only one dealing with this. I'll definitely get that letter from Social Security - that sounds like exactly what I need. My daughter's deadlines are in about 6 weeks, so I'm hoping that's enough time. Did you have to physically go to a Social Security office or were you able to request the name change history letter online or by phone?
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