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MOHELA Phone Number: Live Human Help

Thomas Maxon, CEO & Co-founder of Claimyr | last updated: 10/21/2023

Have you been dialing the MOHELA phone line 888-866-4352 to reach a human? This guide covers how to call and reach a live human at MOHELA. Also, we provide you with a guaranteed way to speak with an agent within a few hours.

Table of contents

How to call the MOHELA phone number and speak with a human using a shortcut

Use the widget below to find out the best times, how to call, and a guaranteed method to reach a live MOHELA customer service agent. If it's too hard to call the MOHELA phone number below, you can place a MOHELA call here to guarantee you reach a human.

If you're also managing loans serviced by Aidvantage and need assistance, you can find the direct Aidvantage Phone Number to speak with a representative for support on their specific policies and payment options.

How can I speak to a live person at MOHELA?

There are two methods to reach a live person:

  • 1.) by calling manually over and over again, get on a long hold, and then hope the call doesn't drop -- and I'll show you how to do that,
  • 2.) use a calling tool that dials for you, stays on hold, and forwards a call to your phone number when an agent is on the line. (RECOMMENDED)

If you're also dealing with Edfinancial and need to speak with a representative, you can find the direct Edfinancial Phone Number to save time and connect with a live person more efficiently.

Option 1 (SLOW): call manually - time to a human rep = 2+ hours.

Below is the best way to manually dial through their menu faster:

  • Step 1: Dial 8888664352
  • Step 2: Wait for 51 seconds
  • Step 3: Press 0
  • Step 4: Wait for 17 seconds
  • Step 5: Press 5
  • Step 6: Wait for 20 seconds

For additional details or alternative contact methods, you can refer to the comprehensive guide on the Heartland ECSI Phone Number page.

Option 2 (FAST): use a call app - time to a human rep = 5-40 min.

By far the fastest option is to use software. Robots are simply better at this task than humans ever can be.

  • Step 1: head to Claimyr
  • Step 2: select/search for "MOHELA"
  • Step 3: pay for Claimyr to call for you (yes it's a paid version, but it honestly works very well. You can research Claimyr before buying to be sure)
  • Step 4: kick back, relax, and wait for your phone to ring with a MOHELA agent on the line!

If you previously dealt with Navient and need to transition to MOHELA for your loan servicing, you can also use Claimyr to expedite the process; simply follow the steps above and use this link for the Navient Phone Number to ensure you're connecting with the right service.

MOHELA hours of operation

MOHELA is open Monday through Friday from 7:00 AM to 7:00 PM (CST).

If you need assistance outside of MOHELA's hours of operation, you may want to contact Nelnet, another loan servicer; for convenience, here's the Nelnet Phone Number which you can call for support.

What is the best time to call MOHELA?

Do not call during these times (unless you are using Claimyr, which then you can order a callback 24/7 Monday - Sunday):

  • 👎 Monday mornings
  • 👎 After 5 pm on any day
  • 👎 Friday afternoons (as you'll likely not solve your issue until the following week)

But again, if you are using Claimyr's automated callback tool, then you will be able to place a call literally anytime during the day and get a callback soon after.

The best time to call MOHELA is Wednesday and Thursday afternoons. ⚠️WARNING⚠️: please beware that you often need to dedicate an entire day to dialing over and over just to get on hold. Also, MOHELA is notorious for dropping calls even when you finally do get on hold! So if you decide to start calling mid-week, due to excessive call volume, you may not be able to reach an agent until the following week or longer.

If you don't consider calling MOHELA a full-time profession, consider using a calling tool such as Claimyr to guarantee a callback with an agent on the line with zero hold time.

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