Ugh, MOHELA. 🙄 More like MO-HELL-a, amirite? Good luck, OP. You're gonna need it.

I went through something similar last year! One thing that really helped was being super specific about the date range and mentioning that it's for NHSC documentation requirements. Also, try calling early in the morning (like 8 AM) - I had better luck getting through to someone who actually knew what they were doing. And definitely echo what @Eloise Kendrick said about getting names and employee IDs. I actually had to call back three times before I got someone who could pull the detailed records I needed. Don't give up - the documentation is there, you just need to find the right person who knows how to access it!

bump for visibility. good luck OP!

This is so stressful! I had a similar situation with MOHELA last year where a $2,400 payment disappeared for almost 3 weeks. What finally worked for me was escalating through their complaint process - I filed a complaint through their website AND called their escalation line (different from regular customer service). The escalation team was actually helpful and found that my payment had been "stuck" in their system due to some processing error. They applied it retroactively and even waived the late fees that had accumulated. Don't give up - that's YOUR money and they need to account for it!

Oof, MOHELA and their payment shenanigans. Classic. 🙄 Hang in there, OP. You're definitely not alone in this struggle.

This is such a common issue with MOHELA unfortunately! I went through something similar a few months back. One thing that helped me was logging into my bank account and taking a screenshot of the transaction with the date, amount, and reference number. When I finally got through to MOHELA (took forever on hold), having that info ready made the process go much smoother. They were able to track down my payment using the reference number. Also, if you have online banking, check if there's a "transaction details" section that shows where exactly the payment went - sometimes the routing info can help them locate it faster. Hope you get it sorted out soon!

I had this exact same issue with MOHELA a few months ago! The website kept rejecting my SSN even though I was triple-checking it. Turns out there was a data mismatch between their payment portal and their main database. What finally worked for me was calling early in the morning (like 7-8 AM) when the wait times were shorter. The rep was able to manually verify my info and reset something on their end. Also, make sure you're using the exact SSN format they expect - some systems are picky about dashes vs no dashes. In the meantime, keep those payment attempt screenshots as proof you're trying to pay on time. This isn't your fault - their system has issues!

I'm so sorry you're dealing with this frustrating situation! This is actually more common than you'd think with MOHELA. A few things to try: First, double-check that you're entering your SSN exactly as it appears on your original loan documents - sometimes there are formatting differences. Second, try accessing the site from an incognito/private browser window, as cached data can sometimes cause issues. If that doesn't work, definitely call their customer service line. I know the wait times are brutal, but persist! When you do get through, ask them to verify your SSN is correctly entered in their system and request they put a note on your account about the technical issues while they investigate. Most importantly, keep documenting everything - screenshots of the error messages, dates/times you tried to pay, etc. This will protect you if they try to ding your credit over their own system problems. Hang in there!

Been there! MOHELA's system is notorious for these issues. A few things that worked for me: 1) Try using different browsers (Chrome vs Firefox vs Safari) - sometimes their site has compatibility issues. 2) Make sure you're using the EXACT SSN format they expect (with or without dashes). 3) If you recently moved or changed any personal info, that might be causing the mismatch. 4) As a last resort, you can make payments by phone at 1-888-866-4352, though there's usually a small fee. Don't stress too much - this is unfortunately super common with their platform. You'll get it sorted! 🤞

I've been dealing with MOHELA for years and their system is absolutely terrible. Here's what usually works for me when this happens: First, try using your SSN without any dashes or spaces - sometimes their system is picky about formatting. Also, make sure you're using the exact email address you originally registered with (not a forwarded one). If you've moved recently or changed your name, that could be causing the issue too. In the meantime, you can still make payments by calling their automated phone system at 1-888-866-4352 - there's usually a small processing fee but at least you won't be late. I'd also recommend setting up autopay once you get back in, because dealing with their login issues every month is a nightmare. Good luck! 🤞