I went through something similar last year! One thing that really helped was being super specific about the date range and mentioning that it's for NHSC documentation requirements. Also, try calling early in the morning (like 8 AM) - I had better luck getting through to someone who actually knew what they were doing. And definitely echo what @Eloise Kendrick said about getting names and employee IDs. I actually had to call back three times before I got someone who could pull the detailed records I needed. Don't give up - the documentation is there, you just need to find the right person who knows how to access it!

Just wanted to add another angle that might help - if you're still having trouble getting the detailed records from MOHELA, you could also try submitting a formal complaint through the Federal Student Aid (FSA) feedback system. I had to do this once when my servicer was being uncooperative about providing documentation I needed for income-driven repayment. FSA contacted them directly and I had my records within a week. It's a bit of a nuclear option, but sometimes these companies need a little pressure from above to do their job properly. The complaint form is on studentaid.gov under "Contact Us" if you end up needing it as a backup plan!

Have you checked if your old FedLoan account is still accessible? Sometimes you can still log in and view old statements even after the transfer. Might be worth a shot!

Friendly reminder to everyone dealing with MOHELA: DOCUMENT EVERYTHING. Every call, every letter, every email. It's saved my butt more than once when they've messed up my account. Stay vigilant out there, folks! 💪

lol welcome to the wonderful world of student loans where nothing makes sense and the rules change every 5 minutes 🤡

Another thing that might help - when you call MOHELA, ask specifically for a "loan detail report" or "disbursement history." This should show the original loan amounts and what they were disbursed for (including nursing program costs). I had to get this same info for a similar situation and that's the exact language they understood. Also, don't let them tell you they can't provide it - they absolutely can, you just might need to ask for a supervisor. The whole auto-payment cancellation thing is super frustrating, but if you explain it was for a legitimate deferment enrollment, they should be able to work with you on the delinquency. Document every call with date, time, and rep name!

Has anyone heard about the new forgiveness programs? I heard Biden was working on something but idk the details

Just wanted to add - if you're calling MOHELA specifically, they tend to be pretty responsive during mid-morning hours (around 10-11 AM). Also, don't be afraid to ask them to repeat or clarify anything you don't understand. I made the mistake once of just saying "yes" when I didn't fully get what they were explaining, and it caused issues later. Take your time and make sure you understand everything before agreeing to any changes to your payment plan!

Tbh, sometimes I wonder if its easier to just fake my own death and start a new life in Belize 🏝️😂

I went through something similar last year! When my IDR recertification got stuck in limbo, I had to be super persistent. Here's what worked for me: 1. Call first thing in the morning (like 8 AM sharp) - shorter wait times 2. Ask to speak to a supervisor immediately if the first rep can't help 3. Use the exact phrase "administrative forbearance due to servicer error" 4. Document EVERYTHING - dates, times, rep names, reference numbers The key is being polite but firm about how their mistake is causing you financial hardship. Don't let them brush you off! I had to call 3 times before someone actually fixed it, but once they did, they backdated the forbearance to cover the whole mess. Also, make sure to get confirmation in writing (email or letter) once they process it. Good luck! 🍀