MOHELA keeps disconnecting my calls - how to actually reach a human?

Ugh, MOHELA is the worst! I've been trying to get through to them for weeks. It's like they don't want us to actually pay our loans or something 🙄

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/kfgsWnbb8cU

Have you tried reaching out to them on social media? Sometimes companies are more responsive there because it's public.

Here's what I've learned after dealing with MOHELA for the past 6 months: • Best time to call is right when they open in the morning • Use their online chat feature if possible, it's often faster • Keep detailed notes of every interaction, including rep names and call reference numbers • If you're not getting anywhere, ask to speak to a supervisor • Consider filing a complaint with the CFPB if they're being unresponsive Hope this helps! Hang in there, dealing with student loans is a nightmare 😫

lol mohela more like mo-hell-a amirite? 🤣

Has anyone else noticed that their website is always down for "maintenance" whenever you actually need to use it? It's like they're allergic to being helpful 🙄

Friendly reminder to everyone: document EVERYTHING when dealing with MOHELA. Save emails, record calls (if legal in your state), take screenshots. You never know when you might need proof of what they told you.

Anyone else feel like they need a degree in bureaucracy just to navigate the student loan system? And here I thought getting the actual degree was the hard part 🎓🤦‍♂️

Pro tip: if you're having trouble with MOHELA, reach out to your state's student loan ombudsman. They can sometimes help mediate issues and get things resolved faster.

I've been dealing with MOHELA for 2 years now and here's what finally worked for me: call their Spanish line even if you don't speak Spanish fluently. The wait times are usually much shorter, and most reps are bilingual anyway. Once you get through, just explain you need help in English and they'll switch over. It's not ideal, but desperate times call for desperate measures! Also, try calling on Wednesdays around 2-3 PM - seems to be their least busy time in my experience.

I feel your pain! I've been through this exact same nightmare with MOHELA. One thing that worked for me was using their callback feature on their website - you can request a callback instead of waiting on hold. It's buried in their contact section, but it saved me hours of frustration. Also, if you have a Twitter account, try tweeting at them publicly about your issue. Companies hate bad PR and often respond faster to public complaints. Keep pushing - you shouldn't have to jump through hoops just to manage your own loans! 💪

I've been lurking here for a while but had to create an account just to share this - I finally got through to MOHELA last week after months of trying! What worked for me was calling exactly at 7:00 AM Central (not 7:01, not 6:59, but right at 7:00). I also had my account number, SSN, and all my loan details written down before calling so I could get through their verification quickly. The whole call took about 45 minutes including wait time. Also wanted to add - if you're a federal employee or military, there's apparently a dedicated line that has shorter wait times. Hope this helps someone! This community has been a lifesaver for tips and moral support 💙

Just wanted to add my own experience - I had success calling their technical support line instead of the general customer service number. I told them I was having trouble accessing my account online (which wasn't entirely untrue since their site is always glitchy), and they transferred me to a regular rep who could help with my actual loan questions. The tech support line had basically no wait time! Also, I've noticed they seem to have better staffing on Tuesdays and Thursdays. Might be worth trying those days if the Monday morning rush doesn't work out. Hang in there everyone - we shouldn't have to be detectives just to manage our loans, but at least we're all figuring it out together! 🤝

I've been following this thread and wow, what a treasure trove of actually useful advice! I'm dealing with the same MOHELA nightmare right now - been trying to get through for over a month to update my payment plan. Reading everyone's experiences makes me feel less crazy for being so frustrated with their "customer service." I'm definitely going to try the 7:00 AM sharp strategy and the callback feature that @Benjamin Carter mentioned. The Spanish line hack is brilliant too @Landon Flounder - desperate times really do call for desperate measures! It's honestly both comforting and infuriating to know I'm not alone in this struggle. We're all just trying to be responsible and manage our loans, but MOHELA makes it feel like we're asking for the moon 🌙. Thanks to everyone for sharing what's actually worked - this community is doing more to help borrowers than MOHELA's actual support team!

I'm so glad I found this thread! I've been having the exact same issue with MOHELA for the past three weeks - it's like they're actively avoiding their phones. The amount of creative problem-solving we all have to do just to reach customer service for our own loans is honestly insane. I'm definitely going to try the 7:00 AM sharp strategy and the callback feature mentioned here. The Spanish line tip is genius - never would have thought of that! It's ridiculous that we need a whole playbook of workarounds, but I'm really grateful everyone is sharing what actually works. Has anyone had success with their live chat feature? I see it mentioned but wondering if it's actually functional or just another dead end like their phone system seems to be most of the time.

This thread is incredible - I can't believe how many creative solutions everyone has come up with! I've been banging my head against the wall trying to reach MOHELA for weeks about my income-driven repayment plan, and their phone system feels like it's designed to keep us away. I'm definitely trying the 7:00 AM sharp strategy tomorrow - setting three alarms just to make sure I call at exactly the right second! The Spanish line hack is pure genius @Landon Flounder, and I never knew about the callback feature @Benjamin Carter mentioned. It's honestly sad that we need a whole arsenal of tricks just to talk to them about our own loans. One thing I'll add - if you're dealing with a specific deadline (like IDR recertification), make sure to document every failed attempt to reach them. I've been screenshotting the "all agents busy" messages and keeping a log of disconnected calls. Figured it might be useful if I need to file a complaint later. We shouldn't have to do this, but here we are! Thanks everyone for turning this frustrating situation into a masterclass in customer service survival tactics! 💪

I've been lurking on this thread and honestly, you all are heroes! I've been trying to reach MOHELA for over a month about a payment error on my account and was starting to think I was the only one dealing with this madness. Reading through everyone's strategies has given me so much hope - it's like having a support group and a tactical manual all in one! I'm definitely going to try the 7:00 AM sharp approach and the callback feature. The Spanish line hack is absolutely brilliant - I took 4 years of Spanish in high school so I might actually be able to pull that off! And @Carmella Popescu your tech support line workaround is genius - I would never have thought of that. It's both comforting and incredibly frustrating to know we're all dealing with the same runaround. We're literally trying to pay our loans and manage our financial responsibilities, and they make it harder than solving a puzzle! But this community is amazing - you've all turned a nightmare situation into an actual game plan. Starting my MOHELA mission tomorrow morning with alarm set for 6:59 AM. Wish me luck, and thank you all for sharing what actually works! This thread should honestly be pinned as the unofficial MOHELA survival guide 🎯

I've been following this thread and wow, what an amazing collection of battle-tested strategies! I'm dealing with my own MOHELA nightmare right now - been trying to get through for weeks about a forbearance application that seems to have vanished into thin air. The creativity everyone has shown here is incredible - from the 7:00 AM sharp timing to the Spanish line hack, the callback feature, and even the tech support workaround. It's honestly both inspiring and infuriating that we've had to become customer service hackers just to talk to our own loan servicer! I'm definitely going to try combining a few of these approaches. Planning to call the Spanish line at exactly 7:00 AM tomorrow (my high school Spanish is rusty but desperate times...), and if that doesn't work, I'll try the tech support route in the afternoon. Also bookmarking that callback feature - can't believe I never noticed it buried on their website! This thread is proof that this community is doing more to help borrowers than MOHELA's actual support team. Thank you all for turning this frustrating experience into actionable solutions. Here's hoping we all get through soon and can actually manage our loans like responsible adults! 🤞

This thread is absolutely gold! I'm dealing with the exact same MOHELA nightmare right now - been trying to reach them for 3 weeks about a payment allocation error and it's been driving me crazy. Reading through all these strategies is like finding a treasure map for navigating their terrible customer service! I had no idea about most of these workarounds - the 7:00 AM sharp timing, the Spanish line hack, the tech support route, and especially that hidden callback feature. It's honestly ridiculous that we need to be this strategic just to talk to someone about our own loans, but I'm so grateful everyone is sharing what actually works. I'm definitely going to try the early morning approach tomorrow (setting multiple alarms to hit that exact 7:00 AM window), and if that fails, I'll work my way through the other tactics. The fact that this community has basically created a better customer service guide than MOHELA provides themselves would be hilarious if it wasn't so frustrating! Thanks to everyone for turning this shared struggle into actionable solutions. You're all legends for helping fellow borrowers navigate this mess! 🙌

I've been dealing with MOHELA for months and this thread is incredibly helpful! Just wanted to add another strategy that worked for me recently - I tried calling their main number but pressing the option for "making a payment" instead of "general account questions." Even though I wasn't actually making a payment, those reps can access your full account and help with most issues. The payment line seems to have much shorter wait times, probably because fewer people think to use it for general questions. Once I got connected, I just explained what I actually needed help with and the rep was super understanding. Took about 15 minutes total instead of the usual hours of frustration! Also, completely agree with everyone about documenting everything - I started keeping a spreadsheet with call times, rep names, and what was discussed. It's saved me so much hassle when following up on previous conversations. You all are amazing for sharing these creative solutions! 💡

I've been battling with MOHELA for almost 2 months now trying to resolve an issue with my income-driven repayment recertification, and this thread is absolutely incredible! You all have basically created the ultimate MOHELA customer service playbook that I wish I had found weeks ago. I'm definitely going to try the 7:00 AM sharp strategy tomorrow - love that multiple people have confirmed this works. The Spanish line hack is genius @Landon Flounder, and @Emma Wilson your payment line workaround is brilliant! I never would have thought to approach it from that angle. Also really appreciate @Carmella Popescu's tech support line idea - sometimes you have to get creative with these bureaucratic systems. The documentation advice is spot on too - I've started screenshotting every error message and keeping call logs, which has already helped when I had to explain my situation to different reps. It's honestly both frustrating and impressive how resourceful we've all had to become just to manage our own loans! This community is doing more to help borrowers navigate MOHELA than their actual customer service department. Thank you all for sharing these battle-tested strategies - you're giving me hope that I can actually get this resolved! 🙏