MOHELA keeps disconnecting my calls - how to actually reach a human?

Ugh, MOHELA is the worst! I've been trying to get through to them for weeks. It's like they don't want us to actually pay our loans or something 🙄

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/kfgsWnbb8cU

Have you tried reaching out to them on social media? Sometimes companies are more responsive there because it's public.

Here's what I've learned after dealing with MOHELA for the past 6 months: • Best time to call is right when they open in the morning • Use their online chat feature if possible, it's often faster • Keep detailed notes of every interaction, including rep names and call reference numbers • If you're not getting anywhere, ask to speak to a supervisor • Consider filing a complaint with the CFPB if they're being unresponsive Hope this helps! Hang in there, dealing with student loans is a nightmare 😫

lol mohela more like mo-hell-a amirite? 🤣

Has anyone else noticed that their website is always down for "maintenance" whenever you actually need to use it? It's like they're allergic to being helpful 🙄

Friendly reminder to everyone: document EVERYTHING when dealing with MOHELA. Save emails, record calls (if legal in your state), take screenshots. You never know when you might need proof of what they told you.

Anyone else feel like they need a degree in bureaucracy just to navigate the student loan system? And here I thought getting the actual degree was the hard part 🎓🤦‍♂️

Pro tip: if you're having trouble with MOHELA, reach out to your state's student loan ombudsman. They can sometimes help mediate issues and get things resolved faster.

I've been dealing with MOHELA for 2 years now and here's what finally worked for me: call their Spanish line even if you don't speak Spanish fluently. The wait times are usually much shorter, and most reps are bilingual anyway. Once you get through, just explain you need help in English and they'll switch over. It's not ideal, but desperate times call for desperate measures! Also, try calling on Wednesdays around 2-3 PM - seems to be their least busy time in my experience.