Need DETAILED MOHELA payment summary since 2020 (FedLoan transfer) for NHSC - online info not enough! Help!

Ugh, MOHELA is the worst! I've been dealing with them for months now. Have you tried their online chat? Sometimes it's faster than calling.

I feel your pain! I was in the same boat last year. What worked for me was calling right when they open in the morning. Still had to wait, but not as long as midday.

Have you tried requesting your records through the Freedom of Information Act (FOIA)? It might take longer, but you'll get EVERYTHING.

Pro tip: I found a way to get someone on the phone without the endless hold times. I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, and then sends the call to your phone when a live agent picks up. It costs $20, but it saved me hours of frustration. Here's a video about it: https://youtu.be/kfgsWnbb8cU

Here's what you need to do to get that detailed payment summary: 1. Call MOHELA early in the morning, like 5 minutes after they open. 2. When you get through, ask specifically for a "comprehensive payment history report" from 2020 to present. 3. Emphasize that you need it for NHSC purposes and the online summary is insufficient. 4. If the first rep can't help, politely ask to speak with a supervisor or the special handling department. 5. Be prepared to verify your identity with multiple pieces of info. 6. Ask them to email you the report if possible, or have them mail a hard copy. 7. Follow up with an email to create a paper trail of your request. If all else fails, submit a written request via certified mail. Include your loan account number, social security number (last 4 digits), and specify exactly what you need and why. Good luck! The system is a mess, but persistence usually pays off.

Am I the only one who thinks its ridiculous that we have to jump through so many hoops just to get OUR OWN payment information? The whole student loan system is a joke 🤡

Have you tried reaching out to your congressperson's office? Sometimes they can help cut through the red tape with federal agencies.