Has anyone else noticed that MOHELA's website is always "under maintenance" when you actually need to use it? 🙄

I'm going through the exact same thing right now! Applied for SAVE about 3 weeks ago, FSA shows it's processed, but radio silence from MOHELA. It's so frustrating because you don't know if there's an issue or if they're just slow. I've been checking my account daily like a crazy person 😅 From reading through these comments, it seems like calling them might be the way to go, even though the wait times sound brutal. Let me know if you hear anything - maybe we can compare notes!

Ugh, MOHELA. More like MO-HELL-A, amirite? 🙄

I went through something similar last year! The key thing that helped me was getting everything in writing. When you do finally get through to someone at MOHELA, ask them to send you an email confirmation of whatever they tell you about your account status. I had reps tell me different things on different calls, so having that paper trail was crucial when I had to escalate. Also, if you're supposed to be on an IDR plan, make sure they can tell you exactly which one and when your annual recertification is due. Sometimes they "lose" your paperwork and you end up getting charged when you shouldn't be. Don't give up - it's frustrating but you can get it resolved!

Hey OP, have you checked if your employer is still eligible for PSLF? They changed some rules recently and some ppl got screwed over.

I've been in the same boat with MOHELA for months now! What finally worked for me was escalating through multiple channels at once. I filed a complaint with the Department of Education's Federal Student Aid office AND submitted a complaint to the Consumer Financial Protection Bureau (CFPB) on the same day. Within 2 weeks, I got a call from a MOHELA supervisor who actually had the authority to fix my payment count issues. Don't just rely on one approach - hit them from multiple angles! Also, make sure you have all your payment records and employment certification forms ready when you do talk to someone. Good luck! 🤞

I feel your pain, OP. The whole system is broken. We shouldn't have to jump through so many hoops just to get basic customer service. It's exhausting.

This is so frustrating but unfortunately not uncommon with MOHELA. I had a similar experience where a supervisor promised to manually adjust my payment count within 5 business days, but nothing happened for weeks. What finally worked for me was filing a complaint with the Federal Student Aid (FSA) Ombudsman - they have more authority to push servicers like MOHELA to actually follow through. You can submit a complaint online at studentaid.gov/feedback-ombudsman. Also, when you do get back in touch with MOHELA, ask for the supervisor's direct phone number and extension so you can follow up directly rather than going through the main customer service line again. Document everything and don't let them off the hook!

Oof, MOHELA strikes again. They're the worst. I swear they make things complicated on purpose. Hang in there, OP!

I went through something similar about 6 months ago. The payment showed as processed on my end but MOHELA claimed they never received it. What finally worked for me was getting my bank to provide a trace number for the electronic transfer and then providing that to MOHELA's escalation team. It took about 3 weeks total but they eventually found the payment and credited my account. Don't give up - keep pushing them for answers and make sure you get reference numbers for every call you make!