Can't reach MOHELA? Claimyr connects you to a live MOHELA agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the MOHELA
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the MOHELA drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Has anyone else noticed that MOHELA's website is always "under maintenance" when you actually need to use it? 🙄
Omg yes! I thought it was just me. It's so frustrating!
They really need to work on their site maintenance schedule, it's so inconvenient.
I'm going through the exact same thing right now! Applied for SAVE about 3 weeks ago, FSA shows it's processed, but radio silence from MOHELA. It's so frustrating because you don't know if there's an issue or if they're just slow. I've been checking my account daily like a crazy person 😅 From reading through these comments, it seems like calling them might be the way to go, even though the wait times sound brutal. Let me know if you hear anything - maybe we can compare notes!
Same here! I'm also checking my account obsessively hoping something will change 😭 The waiting game is the worst part because you never know if you should be worried or just patient. I might try that early morning calling tip someone mentioned - setting my alarm for 3 minutes after they open tomorrow. We should definitely keep each other posted on any updates!
Oh my gosh, yes! The obsessive account checking is so real 😂 I've been doing the same thing - refresh, refresh, refresh, hoping something magically appears. It's like watching paint dry but somehow more stressful. I'm definitely going to try that early morning calling strategy too. Maybe if enough of us flood their lines right when they open, they'll get the message that we need better communication! Keep me posted if you make any progress - misery loves company and all that 🤞
Join the conversation
Tbh, sometimes I wonder if its easier to just fake my own death and start a new life in Belize 🏝️😂
lmao mood. but knowing our luck, theyd probably find us there too 💀
I went through something similar last year! When my IDR recertification got stuck in limbo, I had to be super persistent. Here's what worked for me: 1. Call first thing in the morning (like 8 AM sharp) - shorter wait times 2. Ask to speak to a supervisor immediately if the first rep can't help 3. Use the exact phrase "administrative forbearance due to servicer error" 4. Document EVERYTHING - dates, times, rep names, reference numbers The key is being polite but firm about how their mistake is causing you financial hardship. Don't let them brush you off! I had to call 3 times before someone actually fixed it, but once they did, they backdated the forbearance to cover the whole mess. Also, make sure to get confirmation in writing (email or letter) once they process it. Good luck! 🍀
Join the conversation
Have you tried reaching out to your congressperson's office? Sometimes they can help cut through the red tape with federal agencies.
I went through this exact same situation last year when I needed detailed records for PSLF! What finally worked for me was calling MOHELA's "Document Request" line (different from their main customer service line) at 1-888-866-4352. Ask specifically for a "certified payment history transcript" and mention it's for NHSC - they have special procedures for loan forgiveness programs. The rep was able to email me a comprehensive report within 3 business days that included everything from the FedLoan transfer forward. Also, if you have your old FedLoan account info, you might be able to still access some historical data through their archived system. Hope this helps!
Join the conversation
I'm dealing with something similar right now! MOHELA has been a nightmare to work with. What I've found helpful is requesting a "loan status history" document that shows all the changes to your account over time. This helped me catch where they made errors in applying my forbearance dates. Also, if you're on an IDR plan, double-check that they're calculating your payment correctly based on your most recent income info. Sometimes they use outdated data which can mess up your payment amount. The whole system is so confusing and they definitely don't make it easy for us! Keep pushing back and don't accept vague answers - make them explain exactly why you owe money during a forbearance period.
This is really great advice! I never knew you could request a "loan status history" document - that sounds like exactly what I need to figure out where things went wrong. I'm definitely going to ask for that when I call. You're so right about not accepting vague answers too. I feel like every time I've called before, they just give me the runaround without actually explaining anything. Thanks for the tip about double-checking the IDR payment calculation too - I honestly have no idea if they're using the right income info or not. This whole mess is so stressful but it helps to know I'm not the only one dealing with MOHELA's chaos! 😅
I'm going through the exact same thing right now! Just got a bill saying I owe $400+ during what's supposed to be my forbearance period. When I logged into my account, it shows my loan status as "in repayment" even though I have the forbearance approval email from last month. It's like they just randomly decided to ignore their own approval. Has anyone had success getting them to actually honor the forbearance dates they originally approved? I'm worried they're going to report me as delinquent while I'm fighting this mess. The stress is unreal 😰
Oh wow, this sounds exactly like what I'm dealing with! It's so frustrating when they have your forbearance approval but then just act like it doesn't exist. I've been reading through all these comments and it seems like this is unfortunately pretty common with MOHELA. From what others have said, definitely keep that forbearance approval email as proof and maybe try calling first thing in the morning when wait times are shorter. I'm worried about the delinquency reporting too - that's a really good point. Have you checked your credit report recently to see if anything's showing up there yet? This whole situation is giving me so much anxiety! 😣
Liam Fitzgerald
Unpopular opinion: maybe just be patient? The system is overwhelmed rn with all the changes. Yelling at customer service reps won't make it go faster.
0 coins
Amara Nnamani
•Found the MOHELA employee 👀
0 coins
Liam Fitzgerald
•Lol nah, just someone who's been thru it. Sometimes you just gotta wait it out 🤷♀️
0 coins
Emma Wilson
I totally get the frustration of being stuck at a job you want to leave! Have you considered reaching out to your HR department about your situation? Sometimes they can work with you on timing, especially if you explain that you're waiting on federal loan processing. Also, the Student Aid Ombudsman might be able to help expedite things if MOHELA keeps dragging their feet. Worth a shot if the standard channels aren't working fast enough!
0 coins
Nina Chan
•That's a really good point about talking to HR! I hadn't thought about that angle. Most employers understand federal loan situations, especially when it's something like PSLF. The Student Aid Ombudsman suggestion is solid too - they have more pull than regular customer service. Thanks for the practical advice!
0 coins