I just went through this exact nightmare with MOHELA! Here's what finally worked for me - when you call, immediately ask to be transferred to the "Account Resolution" department instead of regular customer service. They're more equipped to handle these forbearance/IDR mix-ups. Also, have your FSA ID ready because they'll want to look at your federal account too. The issue is usually that your forbearance status and IDR enrollment aren't syncing properly in their system. Don't let them tell you to "wait and see" - demand they fix it on the call. I literally stayed on the phone for 3 hours until they sorted mine out. It's ridiculous that we have to fight this hard, but it's worth it to get your account straightened out!

I'm dealing with the exact same thing right now! It's like MOHELA's system can't figure out whether I'm on forbearance or my IDR plan. I've been getting conflicting information every time I call - one rep tells me I'm still on forbearance, another says I'm on IBR, and then my account shows I owe payments that should be covered. It's absolutely maddening! Has anyone had success getting them to actually look at both statuses at the same time instead of treating them like separate issues? I feel like there's some kind of system glitch where they can't see the whole picture of what's supposed to be happening with our accounts.

I've been through this exact same situation! What finally worked for me was being very specific about what I needed when asking for the supervisor transfer. Instead of just saying "I need to speak to a supervisor," I would say something like "This payment count discrepancy requires supervisor-level review as it involves records from my previous servicer that aren't showing in your system." Also, if they put you on hold to "get permission," don't hang up! I learned that sometimes they're hoping you'll give up. Stay on that line even if it takes 20-30 minutes. And here's a trick I discovered - ask for the supervisor's name before they transfer you. It makes the transfer feel more official and they're less likely to back out. The whole process is absolutely maddening, but you're doing the right things. Keep pushing for that supervisor - they really do have different tools and authority to fix these issues. Good luck! 🤞

I'm dealing with a similar payment count nightmare right now! One thing that's helped me is calling their dedicated "escalation line" if you can find it - I got the number by asking multiple agents until one finally gave it to me. Also, when you do get through to someone, ask them to put a "priority flag" or "urgent review" notation on your account. Some reps don't mention this option, but it can help get your case looked at faster. Another tip: if they keep giving you the runaround about transferring to a supervisor, try saying "I'm requesting a formal escalation due to a service failure" - using their own language sometimes gets better results. The whole system is absolutely broken, but don't give up! Document everything and keep pushing. You shouldn't have to fight this hard just to get your payments counted correctly. Sending you good vibes that you get this sorted soon! 🙏

I went through something similar last year! One thing that really helped was being super specific about the date range and mentioning that it's for NHSC documentation requirements. Also, try calling early in the morning (like 8 AM) - I had better luck getting through to someone who actually knew what they were doing. And definitely echo what @Eloise Kendrick said about getting names and employee IDs. I actually had to call back three times before I got someone who could pull the detailed records I needed. Don't give up - the documentation is there, you just need to find the right person who knows how to access it!

I actually had this exact same issue when I was dealing with my NHSC loan repayment documentation! Here's what worked for me: when you call MOHELA, specifically ask for a "Payment History Report for Federal Program Compliance" - that's the magic phrase that seems to unlock the right type of detailed report. Also, mention that you need it to include any third-party payments (like NHSC disbursements) with dates and amounts clearly identified. If the first rep can't help, politely ask to be transferred to their "Federal Programs" or "Third Party Payment" department. It took me about 3 calls, but I finally got a rep who knew exactly what I needed and had it emailed to me within 2 business days. The key is being persistent and using the right terminology. You've got this! 💪

Has anyone else noticed that MOHELA's website is always "under maintenance" when you actually need to use it? 🙄

I'm going through the exact same thing right now! Applied for SAVE about 3 weeks ago, FSA shows it's processed, but radio silence from MOHELA. It's so frustrating because you don't know if there's an issue or if they're just slow. I've been checking my account daily like a crazy person 😅 From reading through these comments, it seems like calling them might be the way to go, even though the wait times sound brutal. Let me know if you hear anything - maybe we can compare notes!

lol mohela more like mo-HELL-a amirite? 🤣

Also, make sure to call early in the morning or later in the afternoon - I've found mid-day is when they're swamped. And definitely have your account number ready to go, they'll ask for it right away. One more thing - if you're calling about payment issues, have your bank routing/account info handy in case they need to update anything. Hope your call goes smoothly!