MOHELA: Need to stop payments but call keeps dropping. Help!

Ugh, MOHELA is the worst! I've been trying to get through to them for weeks. It's like they don't want us to actually talk to anyone. Have you tried calling early in the morning? Sometimes that works for me.

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/kfgsWnbb8cU

Have you tried reaching out to them on social media? Sometimes companies are more responsive there because it's public. Worth a shot!

Here's what I've learned after dealing with MOHELA for months: 1. Be persistent. Call multiple times if needed. 2. Document everything. Write down who you talked to and when. 3. Use their online portal to submit requests if possible. 4. If all else fails, consider filing a complaint with the CFPB. 5. Check if you qualify for any repayment plans or forbearance options. Hope this helps! Let me know if you need any more info.

lol good luck. MOHELA is where dreams go to die and hold music plays for eternity 💀

Have you checked if theres a way to stop payments online? Sometimes its easier to do stuff through their website than actually talking to a human

I feel your pain! MOHELA's phone system is absolutely terrible. Here's what finally worked for me: try calling the forbearance/deferment line instead of the main customer service number. The wait times are usually shorter and they can often help with payment issues too. The number is on their website under "Contact Us" - look for the specific forbearance option. Also, if you're trying to stop payments temporarily, you might want to look into economic hardship deferment or forbearance options which you can sometimes apply for online. Good luck!