MOHELA supervisor agreed to fix payment count issue but didn't follow through. What now?
I've been dealing with a payment count issue with MOHELA for a while now. Finally got to speak with a supervisor, but they didn't follow through with what we agreed on. Has anyone else experienced this? Any advice on how to get them to actually do what they say they will?
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Amara Nnamani
Ugh, MOHELA is the worst! I've been in the same boat for months. It's like talking to a brick wall sometimes. Have you tried sending a follow-up email to document everything? That way you have a paper trail.
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Liam Fitzgerald
•That's a good idea. I'll definitely try that. Do you have any suggestions for what exactly I should include in the email?
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Amara Nnamani
•Yeah, make sure to include the date and time of your call, the name of the supervisor you spoke with, and a detailed list of everything you agreed on. Also, ask for a written confirmation of their planned actions and a timeline for when they'll be completed.
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Liam Fitzgerald
•Thanks! That's really helpful. I'll draft something up today.
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Giovanni Mancini
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/kfgsWnbb8cU
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NebulaNinja
•Sounds too good to be true. Is this legit? Anyone else tried it?
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Giovanni Mancini
•I was skeptical at first too, but it really did work for me. Saved me hours of hold time.
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Fatima Al-Suwaidi
•$20 seems steep just to talk to someone. Shouldn't this be free?
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Giovanni Mancini
•I get it, but for me, it was worth it to not waste an entire day on hold. Time is money, ya know? 🤷♂️
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Dylan Mitchell
Have you tried reaching out to your state's ombudsman? They can sometimes light a fire under these agencies and get things moving.
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Sofia Morales
MOHELA is a joke fr 🤡 I've been fighting with them for like 6 months over a simple payment issue. It's like they purposely make everything difficult.
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Dmitry Popov
•Preach! 🙌 I swear they hire people based on how unhelpful they can be.
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Sofia Morales
•LOL for real tho. It's like a special skill to be that useless 😂
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Ava Garcia
Here's what I've learned from dealing with MOHELA for the past year: 1. Always get everything in writing. After every call, send a follow-up email summarizing what was discussed and agreed upon. 2. Keep detailed records of all interactions, including dates, times, and names of representatives. 3. Use their online portal to submit formal complaints. This creates an official record. 4. If you're not getting anywhere, ask to escalate to a supervisor immediately. 5. Consider reaching out to your state's attorney general's office or the Consumer Financial Protection Bureau if MOHELA continues to not follow through. 6. Join the MOHELA Borrowers Facebook group. Lots of good info and support there. 7. Be persistent. It's frustrating, but don't give up. Keep calling and emailing until you get results. Hope this helps! Hang in there, OP. 💪
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Liam Fitzgerald
•Wow, thank you so much for this detailed response! This is incredibly helpful. I'll definitely be implementing these strategies.
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StarSailor}
•This should be pinned to the top of the subreddit tbh. Solid advice 💯
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Miguel Silva
have u tried threatening legal action? sometimes that gets their attention real quick
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Zainab Ismail
•Be careful with this approach. It might work, but it could also backfire and make them less willing to work with you.
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Connor O'Neill
I feel your pain, OP. The whole system is broken. We shouldn't have to jump through so many hoops just to get basic customer service. It's exhausting.
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Carmen Lopez
This is so frustrating but unfortunately not uncommon with MOHELA. I had a similar experience where a supervisor promised to manually adjust my payment count within 5 business days, but nothing happened for weeks. What finally worked for me was filing a complaint with the Federal Student Aid (FSA) Ombudsman - they have more authority to push servicers like MOHELA to actually follow through. You can submit a complaint online at studentaid.gov/feedback-ombudsman. Also, when you do get back in touch with MOHELA, ask for the supervisor's direct phone number and extension so you can follow up directly rather than going through the main customer service line again. Document everything and don't let them off the hook!
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