MOHELA nightmare: Endless hold times and no answers. Help!

Ugh, MOHELA is the worst! I've been dealing with them for months now. It's like they don't want us to actually talk to a real person. Have you tried calling early in the morning? Sometimes that works for me.

I feel your pain, OP. MOHELA has been a nightmare to deal with lately. Have you tried reaching out to them on social media? Sometimes that gets their attention faster than calling.

Guys, I found a way to actually get someone on the phone! I used this site called claimyr.com - it's a calling tool that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it saved me hours of frustration. Here's a video about how it works: https://youtu.be/kfgsWnbb8cU

Here's what I've learned from dealing with MOHELA: 1. Be persistent. Keep calling, even if you get disconnected. 2. Document everything. Write down who you talked to, when, and what they said. 3. Check your online account regularly for updates. 4. If you're not getting anywhere, consider filing a complaint with the CFPB. 5. Join the r/StudentLoans subreddit for more specific advice. Hang in there, OP. It's a frustrating process, but you'll get through it!

am i the only 1 who thinks its crazy we gotta jump thru all these hoops just to talk about the loans THEY gave us??? 🤔 make it make sense

Has anyone else noticed that MOHELA's website is always "under maintenance" when you need it most? I swear they do this on purpose to avoid dealing with us 🙄

Pro tip: if you can't get through on the phone, try faxing them. I know it sounds ancient, but I actually got a response within 48 hours after sending a fax. Here's their fax number: 866-222-7060

I've been dealing with MOHELA for years now, and honestly, sometimes I feel like I'm screaming into the void. Anyone else just completely burnt out from all this?

Hey OP, have you checked if you're eligible for any of the new repayment plans or forgiveness programs? With all the changes lately, you might have some options you didn't know about.

I feel you OP! MOHELA is absolutely terrible to deal with. One thing that worked for me was calling their dedicated forbearance/deferment line instead of the main customer service number - it's 1-888-866-4352. The wait times are usually shorter there, and if they can't help with your specific issue, they can transfer you to someone who can. Also, try calling right after lunch around 1-2 PM - seems like they're more staffed then. Good luck! 🤞

I'm so sorry you're going through this too! MOHELA has been incredibly frustrating for me as well. One thing that actually worked for me was using their online chat feature late at night (around 10-11 PM) - there's usually less of a queue then and I've had better luck getting through to someone who can actually help. Also, if you're dealing with payment issues specifically, try emailing them at help@mohela.com with "URGENT" in the subject line and include your account number. They seem to respond to emails faster than they answer phones sometimes. It's absolutely ridiculous that we have to jump through all these hoops, but unfortunately that's the reality with them. Don't give up - keep pushing and document everything! You've got this! 💪

OMG I'm so glad I found this thread! I've been losing my mind trying to reach MOHELA for the past three weeks. Their hold music is literally haunting my dreams at this point 😭 I've tried calling at different times, using their website (when it's actually working), and I'm at my wit's end. Reading through all these comments is both reassuring and terrifying - reassuring that I'm not alone in this nightmare, but terrifying that this seems to be the norm for them. Definitely going to try some of these strategies you all mentioned. The claimyr.com thing sounds interesting even though paying $20 to talk to someone about my own loan is absolutely insane. Also going to try that 8 AM sharp calling strategy and the late night chat option. Thank you all for sharing your experiences and tips - this community is literally a lifesaver right now! 🙏

I've been lurking here for a while dealing with my own MOHELA horror story, and this thread is exactly what I needed to see! I thought I was going crazy with these endless hold times. Just wanted to add that I've had some success calling their payment processing line at 1-888-866-4351 instead of the main number - sometimes they can help with general account questions too and the wait is usually shorter. Also, for anyone considering that claimyr service, I actually tried it last month and it worked exactly as advertised. Yeah, it sucks having to pay $20 just to talk to them, but honestly my sanity was worth more than that at that point. The whole system is completely broken and it's infuriating that we have to resort to these workarounds just to manage our own loans. Hang in there everyone - we shouldn't have to be customer service detectives just to pay our bills! 😤