MOHELA: $3000+ payment taken from bank but not showing on account. No confirmation. Help!

I found a way to solve missing MOHELA student loan payment, watch this: https://www.youtube.com/watch?v=iOw3oFx2cNk

Ugh, that sucks! I've had similar issues with MOHELA before. Have you tried calling their customer service? Be prepared to wait on hold for like an eternity tho 🙄

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/kfgsWnbb8cU

This happened to me last year! Here's what you need to do: 1. Document everything. Print out your bank statement showing the withdrawal. 2. Take screenshots of your MOHELA account showing no payment. 3. Write down all the times you've tried to contact them. 4. Send a certified letter to MOHELA explaining the situation and demanding they apply your payment. 5. If they don't respond within 30 days, file a complaint with the CFPB. It's a pain, but you gotta be proactive with these guys. Don't let them keep your money!

have you checked your spam folder for the confirmation email? sometimes mohela's emails end up there for me

Man, I swear these loan servicers are the worst. It's like they're purposely trying to screw us over. 🤬 Hang in there, OP!

Quick question - did you make the payment through MOHELA's website or did you do a bank transfer? If it was a bank transfer, sometimes it can take a few extra days to post.

Not to freak you out, but you might wanna check if there was any fraud on your account. I've heard stories of people's payments getting redirected. Might be worth giving your bank a call too, just to be safe.

bump for visibility. good luck OP!

This is so stressful! I had a similar situation with MOHELA last year where a $2,400 payment disappeared for almost 3 weeks. What finally worked for me was escalating through their complaint process - I filed a complaint through their website AND called their escalation line (different from regular customer service). The escalation team was actually helpful and found that my payment had been "stuck" in their system due to some processing error. They applied it retroactively and even waived the late fees that had accumulated. Don't give up - that's YOUR money and they need to account for it!