MOHELA: $3000+ payment taken from bank but not showing on account. No confirmation. Help!
Hey everyone, I'm having a frustrating issue with my student loan payment. I made a payment of over $3000 on my unsubsidized loan, which was taken out of my bank account on 9/27. The problem is, it's not showing up on my MOHELA account at all. I never got any confirmation of the payment either. Has anyone else dealt with this? What should I do?
21 comments
Tom Maxon
I found a way to solve missing MOHELA student loan payment, watch this: https://www.youtube.com/watch?v=iOw3oFx2cNk
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Malik Jenkins
Ugh, that sucks! I've had similar issues with MOHELA before. Have you tried calling their customer service? Be prepared to wait on hold for like an eternity tho 🙄
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Isabella Costa
Yeah, I've been trying to get through to them for days. It's so frustrating!
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Freya Andersen
Pro tip: call right when they open. You might have better luck getting through
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Eduardo Silva
lol good luck. their customer service is a joke 🤡
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Leila Haddad
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/kfgsWnbb8cU
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Emma Johnson
Sounds too good to be true. Does it really work?
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Leila Haddad
It does! I was skeptical at first too, but it saved me hours of hold time.
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Ravi Patel
20 bucks tho? Idk if its worth it...
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Leila Haddad
Trust me, when you've been trying to get through for weeks, $20 is nothing compared to the stress it saves you.
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Astrid Bergström
This happened to me last year! Here's what you need to do: 1. Document everything. Print out your bank statement showing the withdrawal. 2. Take screenshots of your MOHELA account showing no payment. 3. Write down all the times you've tried to contact them. 4. Send a certified letter to MOHELA explaining the situation and demanding they apply your payment. 5. If they don't respond within 30 days, file a complaint with the CFPB. It's a pain, but you gotta be proactive with these guys. Don't let them keep your money!
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Isabella Costa
Wow, thank you so much for this detailed advice! I'll definitely follow these steps.
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PixelPrincess
This is solid advice. I'd also recommend CC'ing your state's attorney general on that certified letter. Sometimes that lights a fire under them.
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Omar Farouk
have you checked your spam folder for the confirmation email? sometimes mohela's emails end up there for me
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Chloe Martin
Man, I swear these loan servicers are the worst. It's like they're purposely trying to screw us over. 🤬 Hang in there, OP!
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Diego Fernández
For real tho. Sometimes I wonder if they're just hoping we'll give up and forget about it 🤔
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Anastasia Kuznetsov
Quick question - did you make the payment through MOHELA's website or did you do a bank transfer? If it was a bank transfer, sometimes it can take a few extra days to post.
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Isabella Costa
I made it through their website. And it's been over a week now 😕
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Anastasia Kuznetsov
Oof, yeah that's definitely not right then. Def follow up with them ASAP.
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Sean Fitzgerald
Not to freak you out, but you might wanna check if there was any fraud on your account. I've heard stories of people's payments getting redirected. Might be worth giving your bank a call too, just to be safe.
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Zara Khan
bump for visibility. good luck OP!
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