Need advice for MOHELA financial services call - how to prepare?
Hey everyone, I'm having some issues with MOHELA and need to call them about financial services. Any advice on how to prepare for the call? I'm feeling a bit overwhelmed and want to make sure I don't forget anything important.
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Kevin Bell
Been there, done that! Here's what I'd recommend: • Get all your docs ready - loan statements, payment records, etc. • Write down your questions beforehand so you don't forget • Be super clear about what you need when talking to the agent • Take notes during the call Good luck! MOHELA can be a pain to deal with sometimes.
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Savannah Glover
•This is solid advice! I'd add: be patient and polite, even if frustrated. It goes a long way.
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Felix Grigori
•Ugh, MOHELA. I swear they make it difficult on purpose 🙄
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Ella Cofer
•Thanks so much! This is really helpful. I'll definitely write everything down beforehand.
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Felicity Bud
Pro tip: I found a way to skip the hold times when calling MOHELA. There's this site called claimyr.com that has a calling tool. It dials through the menu, waits on hold, and then connects you when a real person picks up. It costs $20, but it's worth it if you're short on time. Here's a video about it: https://youtu.be/kfgsWnbb8cU
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Max Reyes
•Sounds too good to be true. Has anyone else tried this?
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Mikayla Davison
•20 bucks? Idk man, seems kinda steep for a phone call.
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Felicity Bud
•I get the skepticism, but it really does work. Saved me hours of hold time. The $20 was worth it for me, but yeah, it's a personal choice.
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Adrian Connor
•Holy crap, this actually worked! Just used it today. Thx for the tip! 🙌
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Aisha Jackson
what exactly is ur issue with MOHELA? might be able to give more specific advice if we know whats goin on
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Ryder Everingham
I had to call MOHELA last month about my income-driven repayment plan. Make sure you have your latest tax return and pay stubs handy. They always ask for that stuff.
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Lilly Curtis
•Good point! They love their paperwork 🙄
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Ella Cofer
•Thanks for the heads up! I'll dig those out before I call.
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Leo Simmons
Anyone else feel like MOHELA's customer service has gotten worse lately? I swear I'm always on hold for at least an hour 😫
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Lindsey Fry
•Omg yes! It's been awful. I think they're understaffed or something.
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Saleem Vaziri
•Pro tip: try calling right when they open. Usually shorter wait times.
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Kayla Morgan
Hey OP, just a heads up - sometimes the first person you talk to might not have all the answers. Don't be afraid to ask for a supervisor if you're not getting the help you need. Good luck!
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James Maki
lol mohela more like mo-HELL-a amirite? 🤣
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Jasmine Hancock
•I shouldn't laugh but... 😂
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Cole Roush
•This is why I come to Reddit. Take my upvote and get out 😆
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Paolo Rizzo
Also, make sure to call early in the morning or later in the afternoon - I've found mid-day is when they're swamped. And definitely have your account number ready to go, they'll ask for it right away. One more thing - if you're calling about payment issues, have your bank routing/account info handy in case they need to update anything. Hope your call goes smoothly!
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Isabella Tucker
•Great timing advice! I never thought about when to call mattering so much. Definitely saving this thread for future reference - you all have been super helpful! 🙏
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Christopher Morgan
I've dealt with MOHELA multiple times and here's what I wish someone had told me: call with a specific goal in mind, not just "I have issues." Write down exactly what you want to accomplish (payment plan change, account question, etc.) and stick to that agenda. Also, if the call goes badly or you don't get what you need, hang up and try again later - sometimes you just get a better rep the second time around. Don't be afraid to be persistent!
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