Need advice for MOHELA financial services call - how to prepare?
Hey everyone, I'm having some issues with MOHELA and need to call them about financial services. Any advice on how to prepare for the call? I'm feeling a bit overwhelmed and want to make sure I don't forget anything important.
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Kevin Bell
Been there, done that! Here's what I'd recommend: • Get all your docs ready - loan statements, payment records, etc. • Write down your questions beforehand so you don't forget • Be super clear about what you need when talking to the agent • Take notes during the call Good luck! MOHELA can be a pain to deal with sometimes.
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Savannah Glover
•This is solid advice! I'd add: be patient and polite, even if frustrated. It goes a long way.
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Felix Grigori
•Ugh, MOHELA. I swear they make it difficult on purpose 🙄
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Ella Cofer
•Thanks so much! This is really helpful. I'll definitely write everything down beforehand.
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Felicity Bud
Pro tip: I found a way to skip the hold times when calling MOHELA. There's this site called claimyr.com that has a calling tool. It dials through the menu, waits on hold, and then connects you when a real person picks up. It costs $20, but it's worth it if you're short on time. Here's a video about it: https://youtu.be/kfgsWnbb8cU
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Max Reyes
•Sounds too good to be true. Has anyone else tried this?
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Mikayla Davison
•20 bucks? Idk man, seems kinda steep for a phone call.
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Felicity Bud
•I get the skepticism, but it really does work. Saved me hours of hold time. The $20 was worth it for me, but yeah, it's a personal choice.
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Adrian Connor
•Holy crap, this actually worked! Just used it today. Thx for the tip! 🙌
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Aisha Jackson
what exactly is ur issue with MOHELA? might be able to give more specific advice if we know whats goin on
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Ryder Everingham
I had to call MOHELA last month about my income-driven repayment plan. Make sure you have your latest tax return and pay stubs handy. They always ask for that stuff.
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Lilly Curtis
•Good point! They love their paperwork 🙄
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Ella Cofer
•Thanks for the heads up! I'll dig those out before I call.
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Leo Simmons
Anyone else feel like MOHELA's customer service has gotten worse lately? I swear I'm always on hold for at least an hour 😫
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Lindsey Fry
•Omg yes! It's been awful. I think they're understaffed or something.
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Saleem Vaziri
•Pro tip: try calling right when they open. Usually shorter wait times.
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Kayla Morgan
Hey OP, just a heads up - sometimes the first person you talk to might not have all the answers. Don't be afraid to ask for a supervisor if you're not getting the help you need. Good luck!
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James Maki
lol mohela more like mo-HELL-a amirite? 🤣
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Jasmine Hancock
•I shouldn't laugh but... 😂
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Cole Roush
•This is why I come to Reddit. Take my upvote and get out 😆
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Paolo Rizzo
Also, make sure to call early in the morning or later in the afternoon - I've found mid-day is when they're swamped. And definitely have your account number ready to go, they'll ask for it right away. One more thing - if you're calling about payment issues, have your bank routing/account info handy in case they need to update anything. Hope your call goes smoothly!
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Isabella Tucker
•Great timing advice! I never thought about when to call mattering so much. Definitely saving this thread for future reference - you all have been super helpful! 🙏
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