Have you tried reaching out to your congressperson's office? Sometimes they can help cut through the red tape with federal agencies.

I went through this exact same situation last year when I needed detailed records for PSLF! What finally worked for me was calling MOHELA's "Document Request" line (different from their main customer service line) at 1-888-866-4352. Ask specifically for a "certified payment history transcript" and mention it's for NHSC - they have special procedures for loan forgiveness programs. The rep was able to email me a comprehensive report within 3 business days that included everything from the FedLoan transfer forward. Also, if you have your old FedLoan account info, you might be able to still access some historical data through their archived system. Hope this helps!

Anyone else feel like we need a support group for dealing with MOHELA? 😅 This stuff is seriously stressful!

I'm dealing with something similar right now! MOHELA has been showing charges on my account that should be covered under forbearance. What I've learned is that sometimes their system doesn't update retroactively right away, especially if you recently switched to an IDR plan. A few things that helped me: - Get your forbearance approval letter if you have it - Screenshot everything showing the incorrect charges - When you do get through to someone, ask them to put notes in your account about the issue The retroactive stuff can take forever to process with them, but don't pay anything until you're 100% sure it's actually owed. Hang in there! 💪

Been there! MOHELA's system is notorious for these issues. A few things that worked for me: 1) Try using different browsers (Chrome vs Firefox vs Safari) - sometimes their site has compatibility issues. 2) Make sure you're using the EXACT SSN format they expect (with or without dashes). 3) If you recently moved or changed any personal info, that might be causing the mismatch. 4) As a last resort, you can make payments by phone at 1-888-866-4352, though there's usually a small fee. Don't stress too much - this is unfortunately super common with their platform. You'll get it sorted! 🤞

I am having the same problem

OMG I'm so glad I found this thread! I've been losing my mind trying to reach MOHELA for the past three weeks. Their hold music is literally haunting my dreams at this point 😭 I've tried calling at different times, using their website (when it's actually working), and I'm at my wit's end. Reading through all these comments is both reassuring and terrifying - reassuring that I'm not alone in this nightmare, but terrifying that this seems to be the norm for them. Definitely going to try some of these strategies you all mentioned. The claimyr.com thing sounds interesting even though paying $20 to talk to someone about my own loan is absolutely insane. Also going to try that 8 AM sharp calling strategy and the late night chat option. Thank you all for sharing your experiences and tips - this community is literally a lifesaver right now! 🙏

I've been lurking here for a while dealing with my own MOHELA horror story, and this thread is exactly what I needed to see! I thought I was going crazy with these endless hold times. Just wanted to add that I've had some success calling their payment processing line at 1-888-866-4351 instead of the main number - sometimes they can help with general account questions too and the wait is usually shorter. Also, for anyone considering that claimyr service, I actually tried it last month and it worked exactly as advertised. Yeah, it sucks having to pay $20 just to talk to them, but honestly my sanity was worth more than that at that point. The whole system is completely broken and it's infuriating that we have to resort to these workarounds just to manage our own loans. Hang in there everyone - we shouldn't have to be customer service detectives just to pay our bills! 😤

Have you checked if theres a way to stop payments online? Sometimes its easier to do stuff through their website than actually talking to a human

I feel your pain! MOHELA's phone system is absolutely terrible. Here's what finally worked for me: try calling the forbearance/deferment line instead of the main customer service number. The wait times are usually shorter and they can often help with payment issues too. The number is on their website under "Contact Us" - look for the specific forbearance option. Also, if you're trying to stop payments temporarily, you might want to look into economic hardship deferment or forbearance options which you can sometimes apply for online. Good luck!