MOHELA/NHSC: Need detailed payment history to prove NHSC disbursement use. Help!

Ugh, MOHELA can be such a pain to deal with. I had a similar issue when trying to prove my payments for PSLF. Have you tried requesting a detailed payment history directly from them? Sometimes you gotta be really specific about what you need.

I feel your pain! The whole student loan system is a mess, especially with all these servicer changes. Have you tried reaching out to NHSC directly? They might have some specific guidance on what documentation they need.

Listen up, because I've been through this exact situation and I've got the 411 on how to handle it. Here's what you need to do: • Call MOHELA and request a 'Detailed Payment History' specifically for NHSC purposes. Make it clear that you need ALL payment info since 2020, including when your loans were with FedLoan. • Ask for a supervisor right off the bat. Regular reps often don't know how to pull the detailed reports you need. • Get the name and employee ID of whoever you talk to. This helps if you need to follow up later. • Request that they include any and all disbursements received from NHSC, clearly marked. • If they say they can't provide info from when your loans were with FedLoan, push back. They should have received all that data during the transfer. • Ask for the report to be sent both electronically and by mail. Sometimes the mailed version has more details. • Follow up with an email to MOHELA summarizing your request. This creates a paper trail. • If MOHELA still can't help, reach out to the NHSC directly. They might be able to put pressure on MOHELA or accept alternative documentation. Stay persistent and don't take no for an answer. Good luck!

Have you tried logging into your FedLoan account? Sometimes they keep your old info available even after the transfer. Might be worth a shot if you haven't already checked.

OMG, I feel your pain! 😫 I swear, dealing with these loan servicers is like trying to nail jello to a wall. Have you considered reaching out to your congressperson's office? Sometimes they can light a fire under these agencies.

Hey guys, I actually found a method to get someone on the phone at MOHELA without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining how it works: https://youtu.be/kfgsWnbb8cU

This might sound crazy, but have you tried faxing your request? I know, I know, what year is it? But sometimes these old-school methods work when everything else fails. 🤷‍♂️

Ugh, MOHELA. 🙄 More like MO-HELL-a, amirite? Good luck, OP. You're gonna need it.

I went through something similar last year! One thing that really helped was being super specific about the date range and mentioning that it's for NHSC documentation requirements. Also, try calling early in the morning (like 8 AM) - I had better luck getting through to someone who actually knew what they were doing. And definitely echo what @Eloise Kendrick said about getting names and employee IDs. I actually had to call back three times before I got someone who could pull the detailed records I needed. Don't give up - the documentation is there, you just need to find the right person who knows how to access it!

I actually had this exact same issue when I was dealing with my NHSC loan repayment documentation! Here's what worked for me: when you call MOHELA, specifically ask for a "Payment History Report for Federal Program Compliance" - that's the magic phrase that seems to unlock the right type of detailed report. Also, mention that you need it to include any third-party payments (like NHSC disbursements) with dates and amounts clearly identified. If the first rep can't help, politely ask to be transferred to their "Federal Programs" or "Third Party Payment" department. It took me about 3 calls, but I finally got a rep who knew exactly what I needed and had it emailed to me within 2 business days. The key is being persistent and using the right terminology. You've got this! 💪