Can't reach MOHELA? Claimyr connects you to a live MOHELA agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the MOHELA
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the MOHELA drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Hey OP, have you checked if your employer is still eligible for PSLF? They changed some rules recently and some ppl got screwed over.
Oh geez, I hadn't even thought of that. I'll double-check, thanks for the heads up!
I've been in the same boat with MOHELA for months now! What finally worked for me was escalating through multiple channels at once. I filed a complaint with the Department of Education's Federal Student Aid office AND submitted a complaint to the Consumer Financial Protection Bureau (CFPB) on the same day. Within 2 weeks, I got a call from a MOHELA supervisor who actually had the authority to fix my payment count issues. Don't just rely on one approach - hit them from multiple angles! Also, make sure you have all your payment records and employment certification forms ready when you do talk to someone. Good luck! 🤞
This is super helpful advice! I'm dealing with similar issues right now and getting nowhere with regular customer service. Did you notice any difference in how they handled your case once the CFPB complaint was filed? I'm wondering if I should go that route too since I've been stuck in this cycle for weeks now.
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Unpopular opinion: maybe just be patient? The system is overwhelmed rn with all the changes. Yelling at customer service reps won't make it go faster.
Found the MOHELA employee 👀
Lol nah, just someone who's been thru it. Sometimes you just gotta wait it out 🤷♀️
I totally get the frustration of being stuck at a job you want to leave! Have you considered reaching out to your HR department about your situation? Sometimes they can work with you on timing, especially if you explain that you're waiting on federal loan processing. Also, the Student Aid Ombudsman might be able to help expedite things if MOHELA keeps dragging their feet. Worth a shot if the standard channels aren't working fast enough!
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Am I the only one who thinks its ridiculous that we have to jump through so many hoops just to get OUR OWN payment information? The whole student loan system is a joke 🤡
Preach! 🙌 It's like they purposely make it difficult so we'll give up and not question anything.
Totally agree. We need serious reform in how these loan servicers operate. It's a nightmare for everyone involved.
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Have you checked if your old FedLoan account is still accessible? Sometimes you can still log in and view old statements even after the transfer. Might be worth a shot!
I hadn't thought of that! I'll give it a try. Thanks for the suggestion!
Friendly reminder to everyone dealing with MOHELA: DOCUMENT EVERYTHING. Every call, every letter, every email. It's saved my butt more than once when they've messed up my account. Stay vigilant out there, folks! 💪
This right here is the real LPT. I learned this the hard way after they 'lost' my IDR application twice 🙃
Yep, I keep a spreadsheet with dates, times, and names of everyone I talk to. It's tedious but necessary with these clowns
NebulaNomad
Has anyone else noticed that MOHELA's website is always "under maintenance" when you actually need to use it? 🙄
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Sofia Hernandez
•Omg yes! I thought it was just me. It's so frustrating!
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Luca Ferrari
•They really need to work on their site maintenance schedule, it's so inconvenient.
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Giovanni Mancini
I'm going through the exact same thing right now! Applied for SAVE about 3 weeks ago, FSA shows it's processed, but radio silence from MOHELA. It's so frustrating because you don't know if there's an issue or if they're just slow. I've been checking my account daily like a crazy person 😅 From reading through these comments, it seems like calling them might be the way to go, even though the wait times sound brutal. Let me know if you hear anything - maybe we can compare notes!
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Norah Quay
•Same here! I'm also checking my account obsessively hoping something will change 😭 The waiting game is the worst part because you never know if you should be worried or just patient. I might try that early morning calling tip someone mentioned - setting my alarm for 3 minutes after they open tomorrow. We should definitely keep each other posted on any updates!
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