I just wanted to add some perspective as someone who's been through multiple UC issues over the years - the "missing wages" flag is actually one of the more straightforward issues to resolve once you get through to someone. Unlike overpayment issues or work search problems, wage discrepancies are usually pretty clear-cut from the system's perspective. What's likely happening is that PA's system does automated cross-checks between your reported wages and employer quarterly filings, and when there's any timing mismatch or delay in employer reporting, it triggers this flag as a precaution. The good news is that once a human reviews it, they can usually see immediately if it's just a reporting timing issue versus an actual discrepancy. For those calling Monday morning - if you can't get through at 8 AM, try again around 10:30 AM. Sometimes there's a second wave of availability after the initial morning rush dies down. And definitely keep detailed notes of when you call and what you're told - it helps if you need to call back. Hang in there everyone - this really does seem to be affecting a lot of people right now, which suggests it's a system issue that will get sorted out relatively quickly once the backlog clears.

I'm going through this exact same situation right now! The "missing wages" issue just appeared on my account yesterday and I've been panicking all morning. Like everyone else here, I haven't worked since my layoff and was collecting without any problems until now. Reading through all these responses has been incredibly helpful - it's both reassuring and nerve-wracking to see so many people dealing with this at the same time. The theory about quarterly reporting deadlines makes a lot of sense since we're all experiencing this around the same timeframe. I'm definitely going to follow the advice about calling Monday at 8 AM sharp, and I'll try the backup time of 10:30 AM if I can't get through initially. It's encouraging to hear that most of these cases get resolved in the claimant's favor, even though the waiting period is stressful when you're depending on those payments for basic expenses. Thanks to everyone who shared their experiences - knowing we're not alone in this and that there's a good chance of getting it resolved quickly is helping me stay calmer about the whole situation. I'll make sure to keep filing my weekly claims and will report back on how the phone call goes. Fingers crossed for all of us dealing with this!

UPDATE: We finally got through to someone! My husband tried the Claimyr service that was suggested here and got connected to a UC rep in about an hour. The rep said there was a backlog of PIN mailings and verified his identity over the phone, then helped him set up a temporary PIN so he could file while waiting for the mail. He was able to file for all the missed weeks too. Such a relief! Thanks everyone for your help and suggestions!

So glad to hear you got it resolved! This thread is super helpful for others dealing with the same issue. I'm bookmarking this for future reference since it seems like PIN delays are becoming more common. It's crazy that we need third-party services to reach our own state agencies, but whatever works! Hope your husband's claim process goes smoothly from here on out.

I used Claimyr last month to get through to PA UC about a similar issue - had a part-time job while on benefits and needed to clarify something. Got connected in like 20 minutes when I'd been trying for days on my own. Worth it just for the peace of mind knowing your benefits won't suddenly stop.

That's great news that you got through and confirmed everything! Really shows how important it is to actually talk to someone instead of just guessing. I'm dealing with something similar right now - got laid off from my job at a hotel but they said they'll call me back when busy season starts again in May. No official letter yet though, just verbal promise from my manager. Should I wait for the written recall letter before uploading anything or is there another way to document this kind of situation?

To summarize what everyone has said: 1. File every week, including full-time weeks 2. Report all hours and earnings accurately 3. Continue work search activities every week 4. Keep good records of everything 5. For weeks with full-time work, you'll see $0 benefit but your claim stays active 6. For reduced-hour weeks, you'll receive partial benefits based on the formula This is the correct way to handle alternating schedules on a partial UC claim in Pennsylvania.

I'm dealing with a similar situation but with a twist - my employer sometimes gives me just 1-2 hours on what should be my "reduced" weeks. Has anyone had experience with really minimal hours like that? I'm wondering if there's a minimum threshold where it's not even worth reporting, or if I should still file and report those tiny amounts. The math seems like it would barely affect my benefits but I want to make sure I'm doing everything by the book.

when this happened to me i just lied about my hours the next time so my claim wouldn't close again... probably not the best advice but it worked lol

I'm dealing with a similar situation right now, except I work part-time as a substitute teacher. My hours change every week depending on who needs coverage. It's such a headache having to potentially reopen my claim every other week! What I've started doing is calculating exactly how many hours I can work before hitting that 140% threshold, and then I try not to exceed it. Might be helpful for you too if your retail job will work with you on scheduling.