EDD Identity Verification Issues - How to Get Backpay?

I found a way to solve EDD identity verification issues, watch this: https://www.youtube.com/watch?v=cCnVKwCxk8I

Ugh, identity verification is such a pain! I went through this last year. It took forever, but I finally got it sorted. Here's what I did: • Gathered ALL my documents (ID, SSN card, utility bills, etc.) • Uploaded clear, high-quality scans • Called EDD constantly until I got through • Asked for a tier 2 rep specifically • Followed up with emails every few days It's a hassle, but stay persistent. Once verified, I did get back pay for the weeks I missed. Good luck!

I found a way to actually get someone on the phone at EDD. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

have you tried going to ur local edd office? sometimes face-to-face works better than dealing w/ the phone/online stuff

Back pay is possible but it's not automatic. You'll need to request it specifically once your identity is verified. Make sure to document EVERYTHING. Dates you filed, confirmation numbers, etc. You'll need all that info when you talk to them.

am i the only 1 who thinks its ridiculous we have to jump thru all these hoops just to get the benefits we're entitled to? 🤔 the whole system needs an overhaul

Pro tip: if u can, try calling right when they open. I got thru after only 20 min on hold that way

idk if this helps, but I had success emailing my state representative. They have staff dedicated to helping with EDD issues. Might be worth a shot!

I'm going through the exact same thing right now! Been stuck in identity verification limbo for about 2 months. What's really frustrating is that I keep getting different answers from different reps about what documents they need. One person told me to upload my passport, then the next person said they needed a driver's license AND birth certificate. It's like they're making it up as they go along! Has anyone had success with the ID.me verification process? I've heard mixed things about it but wondering if it's faster than the traditional route.

Just want to add my experience to hopefully help others going through this nightmare! I was stuck in identity verification hell for about 3 months last year. What finally worked for me was a combination of several strategies mentioned here: 1. Used the ID.me route (much faster than traditional verification) 2. Called right at 8am on weekdays and specifically asked for Tier 2 3. Kept detailed notes of every interaction 4. Sent documents via BOTH online portal AND fax The breakthrough came when I got a Tier 2 rep who actually cared and walked me through exactly what was missing from my file. Turns out they had marked my utility bill as "unclear" but never told me - I had to upload a different one. Once everything was verified, I got ALL my backpay in one lump sum covering 14 weeks. It was a huge relief! The key is persistence and using multiple channels. Don't rely on just one method. Also pro tip: screenshot EVERYTHING in your UI Online account. Dates, confirmation numbers, document upload receipts - all of it. You'll need this info later and the system sometimes "loses" things. Stay strong everyone, it's frustrating but you will get through this! 💪

I'm dealing with the same identity verification nightmare right now - been stuck for about 5 weeks and feeling so frustrated! Reading through everyone's experiences here is actually really helpful though, especially knowing that backpay IS possible once everything gets sorted out. I've tried calling multiple times but keep getting different answers from different reps. One person told me my documents were fine, then another said they needed additional verification. It's like they're not even looking at the same file! Has anyone had success with the appeal process if your initial identity verification gets denied? I'm worried I might need to go that route and want to be prepared. Also thinking about trying that ID.me option that several people mentioned - seems like it might be worth a shot at this point. Thanks to everyone sharing their tips and timeline experiences. It's rough going through this but at least we're all supporting each other! 🤞