EDD E311 Error: Identity Mismatch Despite ID.me Verification - Help!

Ugh, that sucks! I had a similar issue last year. Have you tried calling them directly? Sometimes talking to a real person can help sort out these weird system glitches.

E311 error? Classic EDD bs 🙄 Their system is probably running on Windows 95 or something. Have you tried turning it off and on again? 🤣

I actually found a way to get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

Here's what you need to do to resolve the E311 error: 1. Gather all your identity documents (driver's license, passport, social security card, etc.) 2. Prepare recent utility bills or other proof of address 3. Write down your employment history for the last 18 months 4. Call EDD and explain the E311 error and that ID.me has verified you 5. Ask them to manually update your information in their system 6. Be prepared to fax or upload documents if they request it 7. Get a reference number for your call and the name of the rep you spoke with 8. Follow up in a week if the issue isn't resolved It's a pain, but persistence is key. Don't let them brush you off!

have u tried using a diffrent browser? sometimes edd website acts up on chrome for me but works fine on firefox

Oof, dealing with EDD is like trying to nail jello to a wall. I feel for you, OP. Hang in there!

Not to be that guy, but have you double-checked all your info? Sometimes a tiny typo can cause big headaches. Make sure your name, DOB, SSN, and address are 100% correct.

I had a similar issue and it turned out there was an old address still on file from like 10 years ago. Maybe ask them to verify what address they have for you?

This might sound crazy, but have you tried applying by mail? Sometimes the old school way works when the newfangled internet stuff fails. You can download the form from their website.

I went through something similar last year with the E311 error! What finally worked for me was going to a local EDD office in person with all my documents. I know it's a hassle, but sometimes face-to-face is the only way to get past these system glitches. The rep was able to see that ID.me had verified me and manually override the error in their system. It took about 2 hours total but got resolved that same day. Check if there's an office near you that takes walk-ins or appointments!

I'm dealing with the exact same E311 error right now! It's so frustrating because like you, all my info is correct and I even completed the ID.me verification. I've been lurking here trying to find solutions and it seems like this is a pretty common issue with EDD's system not syncing properly with ID.me. From what I've read in other threads, it might be worth trying to clear your browser cache and cookies completely before attempting again, or even trying from a different device entirely. Some people have said that helped them get past the identity mismatch error. Also, if you haven't already, try logging into your ID.me account directly to make sure your verification is actually showing as complete on their end. Sometimes there's a delay or glitch there too. Let me know if any of the suggestions from the other folks here work for you - I'm taking notes for when I tackle this nightmare again tomorrow! 🤞

I had this exact same E311 error a few months ago! What worked for me was actually contacting ID.me support directly first, not EDD. Turns out there was some kind of sync issue between their systems. ID.me support was able to "refresh" my verification on their end and push it through to EDD again. After that, I waited about 24 hours and then the EDD system finally recognized my verified status. Worth a shot before you spend hours on hold with EDD! Their chat support is usually pretty responsive too.