EDD Error E311: Info Mismatch After Name Change - Help!

Ugh, the EDD system is such a nightmare! 🤦‍♀️ I had a similar issue when I moved and changed my address. It took forever to get it sorted out. Have you tried calling them directly? Be prepared to wait on hold for hours tho...

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

The name change is definitely the issue here. You need to update your info with EDD asap. Here's what you should do: 1. Gather all your documents: marriage certificate, new ID, social security card with your new name. 2. Fill out the DE 1101 form (Change of Name or Address). You can find it on the EDD website. 3. Mail the form along with copies of your documents to the EDD office. 4. Follow up with a phone call after a week or so to make sure they received everything. 5. Be patient - it might take a few weeks for the system to update. In the meantime, keep trying to file your claim using your old name. Sometimes that works until the update goes through. Good luck!

have u tried using ur old name? sometimes the system is slow to update and ur old info might still work

I swear, dealing with EDD is harder than my actual job 🙄 The whole system needs an overhaul!

Pro tip: document EVERYTHING. Every call, every letter, every email. You never know when you'll need to prove you've been trying to resolve this. Cover your bases!

I went through the exact same thing when I changed my name after getting married! The E311 error is super common with name changes. Here's what worked for me: I had to visit the local EDD office in person with my marriage certificate, updated driver's license, and Social Security card. They were able to update my records on the spot and clear the error. It's a pain, but way faster than trying to do it by mail or phone. Also, bring a copy of your old ID if you still have it - that helped them verify my identity. The whole process took about 30 minutes once I got to the front desk. Hope this helps!