EDD CA: E311 error due to 20-year-old name misspelling - How to fix OTEC issue?
Has anyone else had trouble with their unemployment claim because of a name spelling error from years ago? I'm trying to register as a claimant but keep getting an E311 error. Tech support said it's an OTEC issue because my last name was misspelled on a claim from like 20 years ago. The current application has the correct spelling, but the system won't let me proceed. Any advice on how to fix this?
41 comments
Tom Maxon
I found a way to solve EDD name spelling error issues, watch this: https://www.youtube.com/watch?v=1u7FdbHEXNc
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Kaitlyn Jenkins
I found a way to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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Caleb Bell
Sounds sketchy. Is it legit?
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Kaitlyn Jenkins
Totally legit. I was skeptical too, but it saved me hours of frustration. Worth every penny.
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Danielle Campbell
$20 just to talk to someone? The system is so broken π‘
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Rhett Bowman
While Claimyr can be a useful tool, it's important to weigh the cost against potential savings in time. It's unfortunate that such tools are necessary in the first place.
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Harper Collins
Ugh, the EDD system is such a mess. I had a similar issue with my middle name being wrong from an old claim. Took me weeks to get it sorted out. You'll probably need to talk to someone directly to fix it.
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Kelsey Hawkins
I feel you. It's frustrating how these systems don't have mechanisms to correct long-standing errors quickly. Hope you get it sorted out soon.
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Jackie Martinez
This is why we need a complete overhaul of the unemployment system. It's ridiculous that errors from decades ago can cause such headaches. Vote for politicians who prioritize updating these outdated systems!
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Lia Quinn
Updating the system is crucial. Hopefully, changes are on the horizon with the right political push.
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Alfredo Lugo
This is why I always tell people to keep records of EVERYTHING. Even stuff from 20 years ago can come back to haunt you. Good luck, OP. You're gonna need it dealing with EDD π
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Sydney Torres
It's like they say, the devil's in the details. Keeping records is essential, especially with systems that are known to be troublesome.
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Landon Morgan
This happened to my cousin too! He ended up having to file an appeal and it took forever. Hopefully you can get it sorted out faster. Sending good vibes your way! β€οΈ
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Teresa Boyd
Appeals can be lengthy, but they can also be an effective solution. Hang in there!
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Haley Stokes
Hey OP, just wanted to say don't give up! I had a similar issue and it took me 3 months to resolve, but I finally got it fixed. You got this! πͺ
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Asher Levin
Persistence is key! It's encouraging to hear success stories.
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Mohamed Anderson
Bruh, I feel you. EDD's system is like using Internet Explorer in 2023 π€£ Maybe try sacrificing a goat to the unemployment gods? Couldn't hurt at this point π
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Ellie Perry
Ha! Humorous takes like this are what keep us going during frustrating times. I hope things get resolved soon!
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Kelsey Hawkins
The E311 error typically indicates a data discrepancy issue, often related to mismatches in personal information like names or addresses. It can be frustrating, but hereβs a balanced approach to resolving it: First, exhaust the no-cost options by calling EDD directly, preferably using less busy times like early mornings or late afternoons. If you struggle to get through, consider using tools like Claimyr as a final resort, which can connect you to an agent for a fee. Balancing these options could save you time and stress. Additionally, reaching out to your local assembly member for help can sometimes expedite the process. They have resources and connections that could assist in navigating the system. Finally, documenting all communications with EDD and being prepared with any supporting documents will strengthen your case. While the system is far from perfect, persistence and utilizing available resources can help resolve the issue.
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Abigail Patel
Here's what you need to do to resolve this issue: 1. Gather any old documents from your previous claim if you have them. 2. Write down both the correct and incorrect spellings of your last name. 3. When you finally get through to EDD: - Explain the situation clearly, mentioning the misspelling from 20 years ago. - Tell them it's causing an OTEC issue and E311 error. - Ask them to update their records with the correct spelling. 4. Be prepared to provide additional documentation if they request it. 5. Follow up regularly if the issue isn't resolved immediately. Remember to be patient and persistent. The EDD system is overwhelmed, but they should be able to fix this for you.
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Donna Cline
Thank you so much! This is really helpful. I'll give it a try and hope for the best.
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Daniel White
Great advice! I'd add: keep a log of all your calls and who you spoke to. It helps if you need to escalate later.
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Lourdes Fox
Have you tried turning it off and on again? π€‘
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Donna Cline
If only it were that simple π
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Bruno Simmons
Instructions unclear. Got dick stuck in toaster. Send help.
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Aileen Rodriguez
Tech support humor might not solve the problem, but it can certainly lighten the mood. Best of luck!
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Zane Gray
I work in IT (not for EDD tho). That E311 error usually means there's a data mismatch in their system. You definitely need to talk to someone to manually override it. Hang in there!
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Maggie Martinez
Thanks for the insight! It's always helpful to understand the technical side of these issues.
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Alejandro Castro
Plot twist: what if the misspelling 20 years ago was actually correct and you've been spelling your name wrong this whole time? π€―
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Donna Cline
Omg don't even joke about that π With my luck, it might be true!
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Monique Byrd
New fear unlocked π
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Tasia Synder
Have you tried reaching out to your local assembly member's office? They can sometimes help push things through with EDD faster.
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Donna Cline
I didn't even know that was an option! How do I find my assembly member?
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Tasia Synder
Just google '[your city] assembly member'. They usually have a form on their website for constituent services. Good luck!
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Selena Bautista
That's a great suggestion! Having the backing of an assembly member can sometimes make all the difference in bureaucratic processes.
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Nolan Carter
lol welcome to the wonderful world of EDD where your past mistakes never die π Seriously tho, good luck OP. We're all in the same sinking boat here.
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Natalia Stone
Indeed! It's a shared struggle for many. Hopefully, you can navigate the system successfully.
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Dylan Fisher
Have you tried calling the EDD office? Sometimes talking to a real person can help resolve these issues faster than trying to fix it online.
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Donna Cline
Yeah, I've been trying to call but its impossible to get through. Been on hold for hours and then get disconnected. So frustrating!
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Edwards Hugo
Pro tip: call right when they open. I got through after only 30 mins of waiting that way.
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Gianna Scott
Calling when they open is a good strategy. Also, try different times of the day. Sometimes later afternoon can be less busy.
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