ESD account shows wrong SSN when reapplying - system won't let me continue

omg this EXACT thing happened to me back in january!!! the whole system is broken i swear

This is most likely a data validation issue in their system. A few possibilities: 1) Your previous claim might have been filed with a typo in your SSN, 2) Someone else might have incorrectly used your SSN on their claim, or 3) There could be a hyphenation or formatting issue with how the SSN is stored in their database. Your best option is to contact ESD directly to have them verify and correct the information on your account. Unfortunately, their phone lines are notoriously difficult to get through.

I had a similar problem last year when reapplying. Turned out my ex-employer had somehow reported a different SSN for me (transposed two digits) and it created this exact error. Took forever to fix because nobody at ESD seemed to understand what was happening!!!

I've been helping several people with this exact issue lately. It's happening more frequently in 2025 for some reason. The problem is that you need to speak with an ESD agent who has access to both your current and previous claim information to do a manual override. Have you tried using Claimyr (claimyr.com)? I was skeptical at first, but it actually got me through to an ESD agent in under 30 minutes when I was dealing with an ID verification issue. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It saved me days of redial frustration.

This problem is definitely caused by an SSN mismatch in their system. When I worked at a WorkSource office (pre-COVID), we saw this all the time. The ESD database sometimes has conflicts when either: 1) Your previous claim had a data entry error, 2) Your employer reported a different SSN on wage records, or 3) There might be a fraud case involving your SSN that triggered a security flag. The only solution is to speak with an ESD agent who has database access privileges to view and correct SSN validation issues. They'll need to verify your identity with additional documentation (usually requesting a copy of your social security card and photo ID). If you manage to reach ESD, ask specifically for a "SSN validation review" so they route you to the correct department.

I just went through this EXACT SAME THING last month!!! It was driving me absolutely INSANE. Called for two weeks straight without getting through. Finally I tried calling right when they opened at 7am on a Tuesday and got through after only 25 minutes on hold. The agent told me that my previous employer had reported my SSN with a typo (they switched two numbers) and that's why the system was giving me that error. They fixed it on their end and I was able to proceed with my application immediately. Keep trying to call at 7am sharp - that seemed to be the magic trick for me.

UPDATE: I finally got through to ESD this morning! For anyone facing this same issue in the future, here's what worked: I used the Claimyr service that someone recommended above, and it got me through to an agent in about 40 minutes. The problem was exactly what many of you suggested - my previous employer had transposed two digits in my SSN when reporting my wages. The agent verified my identity and fixed the mismatch in their system. I was able to continue my application right after the call. Thank you everyone for all your help and suggestions!