EDD E313 Error: Can't Validate Info for Family Leave Claim - Help!

Ugh, I feel your pain! I had a similar issue when I was trying to file for disability last month. The EDD system is such a mess 🤦‍♀️ Have you tried clearing your browser cache and cookies? Sometimes that helps with weird glitches.

I've been dealing with EDD for months now, and let me tell you, it's a nightmare. Here's what I've learned: 1. Keep calling. I know it sucks, but persistence is key. 2. Try different times of day. Early morning or late afternoon sometimes works better. 3. Check your personal info on your EDD account. Make sure everything matches your ID exactly. 4. If you can, try applying on a different device or browser. 5. Document everything. Screenshot errors, write down call times, etc. 6. Consider reaching out to your local assembly member's office. They can sometimes help push things through. Hang in there, OP. The system is broken, but don't give up!

Have you tried using claimyr.com? I was in the same boat, couldn't get through for weeks. Then I found this site that calls EDD for you, waits on hold, and connects you when they get a live agent. It costs $20 but honestly, it was worth every penny for me. Here's a video explaining how it works: https://youtu.be/DOLxZQb92wM

E313 error? Classic EDD move 🙄 Have you checked if your name, DOB, and SSN on your EDD account match your ID exactly? Sometimes even a small discrepancy can cause this.

im so tired of EDD and there broken systm. why cant they just fix this stuff?? we pay taxes for this garbage servic

Hey OP, quick question - did you update any of your personal info recently? I had a similar issue when I changed my address. Took forever to get it sorted out.

lol welcome to the EDD clown show 🤡 where nothing works and we're all just trying to survive

I had the exact same E313 error when I tried to file for PFL a few months ago! It turned out that my previous unemployment claim from 2021 was still showing as "active" in their system even though it had been closed for ages. What finally worked for me was getting through to a specialist (took about 3 weeks of calling) who had to manually clear my old claim before I could proceed with the family leave application. Also, make sure you're using the exact same SSN format and spelling of your name as when you first registered with EDD - their system is super picky about that stuff. Don't give up, you'll get through this! 💪

I'm dealing with something similar right now! Been stuck on the same E313 error for about 10 days. What's really frustrating is that I can log into my EDD account just fine, but the moment I try to start a new PFL claim, boom - error message. I've tried different browsers, cleared everything, even tried on my phone and tablet. Nothing works. Reading through these comments, it sounds like there might be some backend issues with how their system handles people who've had previous claims. Really hoping I don't have to wait 3 weeks to get through to someone who can actually fix this! Has anyone had luck with the early morning calling strategy that @Esmeralda Gómez mentioned?

I'm dealing with the exact same E313 error right now! Just found this community while desperately searching for solutions. Like you, I can log into my EDD account fine, but the moment I try to start my PFL claim, I get that "unable to validate information" message. I also received unemployment benefits in 2020, so there might definitely be a connection there based on what others are saying. I've been trying to call for days with no luck - the hold times are insane! Going to try some of the suggestions here like the early morning calling and checking if my info matches exactly. Thanks for posting this - at least now I know I'm not the only one struggling with this broken system! 😤

Just wanted to jump in and say I'm experiencing the EXACT same E313 error! I've been banging my head against the wall for almost two weeks now. Like many of you, I also had unemployment benefits during COVID (2020-2021) and I'm starting to think that's definitely the common thread here. I tried calling 833-978-2511 this morning at 7:58 AM and actually got through the automated system faster than usual, but still couldn't reach a human. The frustrating part is that when I log into my regular EDD account, everything looks normal - it's only when I try to start the PFL claim that it crashes with this validation error. One thing I noticed that might be helpful - when I checked my account profile, my old unemployment claim from 2021 still shows up in my "claim history" even though it's been closed for years. Based on what @Ravi Malhotra shared about needing a specialist to manually clear old claims, I think that might be our smoking gun. Has anyone tried reaching out to their local assembly member's office yet? I'm considering that next if I can't get through by phone this week. This whole situation is such a mess but at least we're all in it together! 😤

I'm having the exact same E313 error issue! Been trying for about 5 days now and it's driving me crazy. Just like everyone else here, I also received unemployment benefits back in 2020-2021, so there's definitely a pattern here. What's really annoying is that I can access my regular EDD account without any problems, but the second I try to start my PFL claim, boom - validation error. I've tried all the usual stuff (different browsers, clearing cache, different devices) but nothing works. Reading through all these comments, it really sounds like @Ravi Malhotra hit the nail on the head about old unemployment claims still being "active" in their system somehow. I checked my claim history and yep, my 2021 claim is still listed there even though it's been closed forever. Going to try the early morning calling strategy tomorrow and see if I can get through to someone who actually knows how to fix this backend mess. Thanks for posting this thread OP - at least now I know I'm not alone in this EDD nightmare! 🤦‍♀️

Just joined this community because I'm having the EXACT same E313 error! Been stuck on this for about 6 days now and I was starting to lose my mind thinking I was the only one. Like literally everyone else here, I also had unemployment benefits during COVID (2020-2021) and can log into my regular EDD account just fine, but the moment I try to file my PFL claim - validation error every single time. Reading through all these comments has been both frustrating and oddly comforting 😅 The pattern is so obvious now! @Ravi Malhotra your experience about the old unemployment claim still being "active" in the system makes total sense - I just checked and my 2021 claim is still showing in my claim history too even though it's been closed for ages. I'm definitely going to try the early morning calling strategy that @Esmeralda Gómez mentioned and see if I can get through to a specialist who can manually clear whatever backend mess is causing this. Also going to start documenting everything with screenshots like you suggested in case I need to escalate to my assembly member's office. Thanks for creating this thread OP - it's honestly such a relief to know there are so many of us dealing with this identical issue. The EDD system is clearly broken but at least we're not going through this nightmare alone! 🤞

OMG I'm so relieved to find this thread! I've been dealing with the exact same E313 error for about 8 days now and was starting to think I was going crazy. Just like literally everyone else here, I also received unemployment benefits during COVID (2020-2021) and can log into my regular EDD account without any issues, but the second I try to start my PFL claim - BAM! Validation error every single time. After reading through all these comments, the pattern is SO clear - we all have previous unemployment claims that are apparently still causing conflicts in their broken system. @Ravi Malhotra thank you for sharing your experience about needing a specialist to manually clear the old claim - that gives me actual hope there's a real solution! I've tried every browser, cleared everything, used different devices, nothing works. The fact that so many of us are experiencing this identical issue with the same background (COVID unemployment) can't be a coincidence. I'm going to try the early morning calling strategy tomorrow and start documenting everything with screenshots. Thanks OP for posting this and thanks to everyone for sharing their experiences. It's honestly such a relief to know I'm not alone in this EDD nightmare! Here's hoping we can all get through to someone who actually knows how to fix this backend mess 🤞