EDD account showing maiden name, can't verify ID or set up direct deposit for DI claim. Help!

Ugh, that sucks! I had a similar issue last year. Have you tried calling EDD directly? Fair warning tho, their hold times are insane 🙄

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried updating your info through the EDD website? Sometimes theres an option to change personal details in your account settings.

This happened to my sister last month. She had to fax (yes, fax in 2023 🙄) a copy of her marriage certificate and a letter explaining the situation. Took about 2 weeks to process, but it worked!

The EDD system is such a mess rn. I've been waiting 3 months for them to process a simple address change. Feels like were living in the stone age with there tech 🦕

Here's what you need to do: 1. Gather your documents: marriage certificate, ID, Social Security card, and any EDD correspondence. 2. Write a clear, concise letter explaining the name discrepancy. 3. Fill out the DE 1326C form (you can find it on the EDD website). 4. Fax everything to the EDD at 1-855-027-1940 (double-check this number on their site). 5. Follow up with a phone call in about a week if you don't hear back. 6. If all else fails, contact your local state representative's office. They often have liaisons who can help with EDD issues. Remember to be patient and persistent. Good luck!

have u tried turning it off and on again? 🤣 jk jk... but seriously, sometimes logging out and back in can refresh ur account info. worth a shot!

I'm in the same boat, OP. Been dealing with name issues for months. Starting to feel like I'm gonna need a lawyer to sort this out 😩

I went through this exact same thing last year! The key is to be super organized with your paperwork. I had to submit my marriage certificate, updated driver's license, and a notarized affidavit explaining the name change. It took about 3 weeks total, but once they updated it, everything worked smoothly. Make sure you keep calling to check on the status - sometimes they sit on these requests unless you stay on top of them. Also, if you have any old W2s or tax documents under your maiden name, bring those too as proof of the connection between the two names. Hang in there! 💪

I'm going through something similar right now! My EDD account is also showing outdated info that's causing verification issues. One thing I discovered is that you can also try visiting a local EDD office in person if you're able to - sometimes they can update things on the spot that take weeks to process through mail/fax. I know it's not ideal with their limited hours, but might be worth checking if there's one near you. Also, make sure to document every interaction (phone calls, fax confirmations, etc.) with dates and reference numbers. EDD seems to work better when you can reference specific case numbers. Hope you get this sorted soon! 🤞

I had this exact same issue when I got married and changed my name! The EDD system can be really frustrating with name updates. Here's what worked for me: I ended up having to submit a Name Change Request form (DE 1326C) along with certified copies of my marriage certificate and updated ID. The trick is to fax everything AND mail it - redundancy helps with EDD. Also, when you call (and you will need to call multiple times), ask specifically for the "Technical Services" department - they handle account profile updates. It took about 4 weeks total, but once it was updated, I could verify my identity and set up direct deposit without any issues. Don't give up! The system is clunky but it does eventually work. Make sure to keep copies of everything you send them because they definitely lose stuff sometimes 😅

I'm dealing with a similar name issue right now - it's such a headache! One thing that might help while you're waiting for the name change to process: try using your maiden name consistently across all EDD interactions for now. I know it's frustrating, but sometimes fighting the system on multiple fronts makes things worse. Also, if you have any old pay stubs or tax documents under your maiden name, keep those handy - EDD sometimes asks for historical proof that you worked under that name. The verification process can be tricky when names don't match perfectly. Definitely follow the advice about the DE 1326C form and certified documents - that seems to be the most reliable path forward. Hang in there, you'll get through this! 💪

I went through this nightmare last year! The Real ID sync issue is so common - happened to me too when I got married. Here's what finally worked: I had to submit form DE 1326C (Name Change Request) with my marriage certificate AND a copy of my current driver's license. The key is to include a cover letter explaining that your EDD account synced with old Real ID info. I faxed everything to 1-855-027-1940 and also mailed copies (certified mail) to be safe. It took about 3-4 weeks but once they updated it, the identity verification worked perfectly and I could set up direct deposit. Pro tip: when you call to follow up, specifically ask for the "Disability Insurance" department since it's a DI claim - they handle these faster than regular UI claims. Don't give up, it's totally fixable! 🙏

I'm so sorry you're dealing with this! The Real ID sync issue is such a pain. I went through something similar when my account pulled old info from DMV records. One thing that helped me was calling the EDD Identity Verification unit directly at 1-866-362-8817 - they specifically handle these kinds of mismatched name/ID issues. They were able to walk me through exactly what documents I needed and even put a note on my account while I was gathering everything. Also, if you have your old Social Security card or any government documents in your maiden name, bring those too - it helps establish the connection between your old and new identity. The whole process took me about 5 weeks, but having that direct line to the ID verification team made it way less stressful. They actually know what they're doing unlike some of the general customer service reps. Hope this helps! 🤞

I'm going through the exact same thing right now! My EDD account is stuck showing my maiden name from an old DMV record and it's blocking everything. Reading through all these responses is giving me so much hope - I had no idea this was such a common issue or that there were specific departments that handle it better. @dd1b8aa2a47e that Identity Verification unit number is a game changer, thank you! @8481cac4f8b0 @69e3c4673594 the detailed steps you shared are incredibly helpful too. I'm going to gather all my documents (marriage cert, old SS card, pay stubs) and try both the phone route and the fax/mail combo approach. It's frustrating that we have to jump through so many hoops, but at least now I have a real roadmap instead of just banging my head against the wall. Will definitely update once I make some progress! 💪