EDD account showing maiden name, can't verify ID or set up direct deposit for DI claim. Help!
Hey everyone, I'm having a major issue with my EDD account. When I tried to submit my disability insurance claim, I noticed that my account is showing my maiden name instead of my married name. Apparently, it synced with an old Real ID account. Now I can't verify my identity or set up direct deposit for my benefits. Has anyone else dealt with this? Any advice on how to update my name with EDD?
22 comments

Austin Leonard
Ugh, that sucks! I had a similar issue last year. Have you tried calling EDD directly? Fair warning tho, their hold times are insane 🙄
0 coins
Sophie Duck
AuthorYeah, I've been trying to call for days but no luck getting through. It's so frustrating!
0 coins
Anita George
Pro tip: call right when they open. I got through after only 30 mins on hold that way.
0 coins
Abigail Spencer
lol good luck with that. i swear EDD's phone system is designed to make us give up 🤡
0 coins
Logan Chiang
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
0 coins
Isla Fischer
Sounds too good to be true. Is this legit?
0 coins
Logan Chiang
Yep, totally legit. I was skeptical at first too, but it saved me hours of frustration. Worth every penny imo.
0 coins
Miles Hammonds
How long did it take for them to get someone on the line?
0 coins
Logan Chiang
It took about 2 hours for me, but I didn't have to sit there listening to hold music the whole time. They just called me when an agent picked up.
0 coins
Ruby Blake
Have you tried updating your info through the EDD website? Sometimes theres an option to change personal details in your account settings.
0 coins
Micah Franklin
This happened to my sister last month. She had to fax (yes, fax in 2023 🙄) a copy of her marriage certificate and a letter explaining the situation. Took about 2 weeks to process, but it worked!
0 coins
Sophie Duck
AuthorOmg thank you! Do you know what fax number she used?
0 coins
Micah Franklin
I'll ask her and get back to you. Hang in there!
0 coins
Ella Harper
The EDD system is such a mess rn. I've been waiting 3 months for them to process a simple address change. Feels like were living in the stone age with there tech 🦕
0 coins
PrinceJoe
For real! You'd think with all the taxes we pay, they could afford to upgrade their systems 🙄💸
0 coins
Brooklyn Knight
Here's what you need to do: 1. Gather your documents: marriage certificate, ID, Social Security card, and any EDD correspondence. 2. Write a clear, concise letter explaining the name discrepancy. 3. Fill out the DE 1326C form (you can find it on the EDD website). 4. Fax everything to the EDD at 1-855-027-1940 (double-check this number on their site). 5. Follow up with a phone call in about a week if you don't hear back. 6. If all else fails, contact your local state representative's office. They often have liaisons who can help with EDD issues. Remember to be patient and persistent. Good luck!
0 coins
Sophie Duck
AuthorThank you so much for this detailed info! You're a lifesaver 💖
0 coins
Owen Devar
This is solid advice. I'd add: keep copies of EVERYTHING you send them. EDD has a habit of 'losing' documents 🙄
0 coins
Daniel Rivera
have u tried turning it off and on again? 🤣 jk jk... but seriously, sometimes logging out and back in can refresh ur account info. worth a shot!
0 coins
Sophie Footman
I'm in the same boat, OP. Been dealing with name issues for months. Starting to feel like I'm gonna need a lawyer to sort this out 😩
0 coins
Connor Rupert
Oof, hope it doesn't come to that. Have you tried reaching out to your local assemblymember? They can sometimes cut through the red tape.
0 coins
Freya Larsen
I went through this exact same thing last year! The key is to be super organized with your paperwork. I had to submit my marriage certificate, updated driver's license, and a notarized affidavit explaining the name change. It took about 3 weeks total, but once they updated it, everything worked smoothly. Make sure you keep calling to check on the status - sometimes they sit on these requests unless you stay on top of them. Also, if you have any old W2s or tax documents under your maiden name, bring those too as proof of the connection between the two names. Hang in there! 💪
0 coins