EDD disqualified me - identity verification denied. What to do when I reach an agent?

I found a way to solve EDD identity verification issues, watch this: https://www.youtube.com/watch?v=04XArcI2K4Q

Ugh, I've been there. It's so frustrating! 😤 Make sure you have ALL your documents ready when you call. Ask them specifically why your identity doc was denied and what else they need. Sometimes they want multiple forms of ID. Don't give up!

Here's what you need to do: 1. Gather ALL possible identity documents (driver's license, passport, birth certificate, etc.) 2. Prepare recent pay stubs or W-2 forms 3. Have your Social Security card ready 4. Get a recent utility bill or bank statement for address verification 5. When you call, ask for a detailed explanation of why your document was denied 6. Request a list of acceptable alternative documents 7. Take detailed notes during the call 8. Ask about the appeals process if needed 9. Follow up with a secure message through your EDD account Stay persistent and don't let them brush you off. Good luck!

lol good luck getting through to an actual person. I've been trying for weeks and keep getting hung up on 🤬

Have you checked your spam folder? Sometimes important EDD emails end up there. Also, make sure your contact info is up to date in the system.

edd is a complete disaster rn. saw on twitter theyre dealing with massive fraud issues. might be why theyre being extra strict w/ id verification

Anyone else think its weird that the government cant verify our identity when they literally issue our IDs and take our taxes every year? 🤔 Make it make sense!

Hang in there, OP! I know it feels hopeless, but keep pushing. I finally got my issue resolved after 2 months of back and forth. Don't let them wear you down!

I went through the exact same thing last month! Here's what worked for me: when you finally get through to an agent, ask them to do a "document review" over the phone while you're on the call. They can see your submissions in real-time and tell you exactly what's missing or why it was rejected. In my case, the photo quality of my driver's license was too blurry. I had to take a super clear photo with good lighting and resubmit. Also, make sure your name on ALL documents matches EXACTLY how it appears in their system - even middle initials matter! The whole process took about 6 weeks total, but once I got that phone review, everything moved much faster. You've got this! 💪

I'm dealing with something similar right now - it's such a nightmare! One thing that helped me was calling the EDD Technical Support line (1-833-978-2511) instead of the regular claims line. They're specifically trained to help with online account issues and identity verification problems. The wait times are usually shorter too. When you get through, explain that your identity documents were rejected and ask them to walk you through exactly what format and quality they need. They can also check if there are any specific flags on your account that might be causing the rejections. Don't give up - I know people who've gotten through this mess! 🤞

I just went through this same nightmare and finally got it resolved! Here's what I learned: when your identity verification gets denied, there's usually a specific reason buried in their system that the agents can see but don't always explain clearly. Ask them to pull up the "rejection codes" or "verification notes" on your account - this will tell you exactly what went wrong. In my case, they said my address didn't match, but it turned out they had an old address from a previous job in their system. Once we updated that, everything went through smoothly. Also, if you submitted documents through the online portal, try uploading them again but save them as PDFs instead of photos - their system seems to process PDFs better. The whole thing took me about 5 weeks but those two changes made all the difference. Stay strong, you'll get through this! 💪

Just went through this exact situation! Here's what finally worked for me: when you get an agent on the phone, ask them to do a "three-way verification call" with ID.me if your account is linked to that service. This helped clear up some database mismatches that were causing my rejections. Also, make sure to ask about their "Tier 2" specialist team - regular agents can only see basic info, but Tier 2 can access the full verification system and override certain blocks. One more tip: if you've had ANY name changes (marriage, legal name change, etc.), bring documentation for that too, even if it seems unrelated. Their system flags ANY discrepancies. It took me 7 weeks total but I finally got approved last Tuesday! Don't give up - the squeaky wheel gets the grease with EDD! 🎯

I'm going through this exact same thing right now and it's beyond frustrating! 😩 Reading all these responses gives me some hope though. I've been stuck in identity verification hell for about 3 weeks now. They keep saying my documents don't match their records but won't tell me specifically what's wrong. I'm definitely going to try that technical support line someone mentioned (1-833-978-2511) and ask for those specific rejection codes. Has anyone had luck with uploading documents multiple times? Like if it gets rejected once, is it worth trying again with better photo quality or different file formats? Also wondering if it helps to submit MORE documents than they ask for, just to cover all bases? This whole system feels like it's designed to frustrate people into giving up. Thanks everyone for sharing your experiences - it really helps to know I'm not alone in this mess! 🤞

I'm dealing with the exact same identity verification nightmare right now! 😤 Been stuck for about a month and it's driving me crazy. After reading through all these helpful responses, I'm going to try calling that technical support line (1-833-978-2511) that @NeonNebula mentioned - had no idea that existed! Also definitely going to ask for those specific rejection codes that @JaylinCharles talked about, and try converting my photos to PDFs before resubmitting. The tip about asking for a Tier 2 specialist sounds really promising too. It's so frustrating that we have to become experts in their broken system just to get our own benefits, but at least this thread gives me some concrete steps to try. Thanks everyone for sharing your experiences - it really helps to know there's hope and that people are actually getting through this eventually! Will report back if any of these strategies work for me 🤞