EDD keeps requesting identity verification every few weeks - payments delayed 3 times in 2 months

I had the exact same problem! EDD's new automated system seems to randomly flag accounts for re-verification. What finally worked for me was speaking directly with an identity verification specialist, not just a regular EDD rep. Call right when they open (8:00 am) and specifically ask for an identity verification specialist - be super clear that you've already gone through multiple rounds of verification and need to speak with someone who can put a permanent note in your file. The regular reps can't override the system flags.

omg the new myEDD is the worst!! i've had nothing but problems since they switched over. my friend had to verify her identity 4 times!!! its like their system doesn't save anything. so frustrating.

This is unfortunately a known issue with the MyEDD system migration. I work as an employment counselor, and we've seen a significant increase in these repeated verification requests since the system update in early 2025. The problem is that the new verification system isn't properly logging completed verifications in some cases, especially for claimants with previous claims in the old system. Here's what you need to do: 1) Request a "Verification Status Review" specifically - use these exact words 2) Keep copies of ALL documents you've submitted and verification confirmations 3) Submit a formal complaint through the EDD website under "Technical Issues" category (not the general complaint form) 4) When you submit documents again, write your EDD Customer Account Number in red ink on EACH document 5) If possible, visit an in-person EDD office with all your documentation The system is overwhelmed, but these steps will help flag your account for manual review.

try claimyr.com to get through to edd faster!! i was dealing with the EXACT same thing (had to verify my identity 3 times in 3 months!!) and was going CRAZY trying to reach someone. tried for 2 weeks straight with no luck. i found claimyr and they got me connected to an edd representative in like 15 minutes. totally worth it to actually talk to someone who could help! they have a demo video of how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

yes!! the rep was able to see all my previous verifications and put a note in my file to stop the automatic flagging. she also processed my pending payments while i was on the phone. took about 30 minutes total once i got connected.

THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!! I'm telling you, they do this on purpose to reduce the number of people collecting benefits. I had to verify my identity FIVE TIMES last year after working and paying into the system for 17 YEARS!!! One EDD rep even admitted to me that their new system has major glitches but they don't have the budget to fix them. KEEP CALLING and DEMAND to speak to a supervisor. Regular reps will just tell you to resubmit documents over and over. Don't accept that answer!!!

I went through something similar recently. Here's what fixed it for me: I submitted a formal request through my state assembly member's office. They have dedicated EDD liaisons who can escalate cases directly. I filled out their assistance form online, explained my situation, and their office contacted EDD on my behalf. Within a week, I got a call directly from an EDD supervisor who manually reviewed my case, found all my previous identity verifications, and permanently marked my account as verified. My pending payments were released 2 days later. Worth trying if you're stuck in this frustrating loop!

make sure ur sending the docs exactly how they want!!! my husband kept having to redo his because he was sending pictures from his phone that were too blurry. they want like super clear scans. also the file size matters!

i think they said under 4MB per file but not too small either? its confusing! also make sure the WHOLE document is visible including all 4 corners

Update on the Technical Issues complaint form: It's now found under "Contact EDD" > "Report Technical Problem" > "Account Access Issues" > "Identity Verification Problems". Complete this form and specifically mention the multiple verification requests despite previous successful verifications. Also, regarding the document requirements: Files must be between 1MB and 4MB, in PDF, PNG or JPG format. All four corners visible, no glare or shadows, and color documents are processed faster than black and white (though both are accepted). If your document submission portal is timing out or giving errors (common problem), try using Chrome or Edge browsers in incognito/private mode. The MyEDD portal has known compatibility issues with certain browser cookies.

Any update on your situation? Were you able to get through to someone or resolve this? I'm curious because my brother is now experiencing the same issue with repeated identity verification requests.

That's such a relief to hear you got it resolved! I'm dealing with this exact same nightmare right now - just got hit with my second identity verification request in 6 weeks. The timing couldn't be worse since I have rent due next week. I'm definitely going to try the Claimyr service to get through to someone since I've been calling for 3 days straight with no luck. Quick question - when you spoke to the identity verification specialist, did they tell you anything specific about preventing this from happening again? I'm worried that even after getting it fixed, the system might flag me again in a few months. Also, do you remember what that direct number to the identity verification department was? Thanks so much for sharing your success story - it gives me hope that this can actually be resolved!

This thread has been incredibly helpful! I'm dealing with the exact same issue - on my 4th identity verification request since January. The MyEDD system migration has been an absolute disaster for so many of us. I wanted to add one more tip that worked for me: if you have a local EDD office that's open for in-person visits, bring EVERYTHING with you - all your previous verification confirmations, printed emails, reference numbers, the works. The in-person staff can access different parts of the system than phone reps and can sometimes override the automated flags immediately. I waited 3 hours but walked out with my payments released and a supervisor's note preventing future auto-verifications. Also keeping a detailed log of every verification request (dates, reference numbers, what you submitted) really helps when you're explaining the situation to staff. Hang in there everyone - this system is broken but there are ways to get through it!

This is such a comprehensive thread with so many helpful solutions! As someone who just started dealing with this issue (got my first repeat verification request yesterday), I'm both relieved to know I'm not alone and overwhelmed by all the different approaches to try. It sounds like the key is being persistent and trying multiple strategies simultaneously rather than just waiting for one approach to work. I'm planning to: 1) Submit the technical complaint form through the specific path NeonNova outlined, 2) Try Claimyr to actually reach a human, 3) Contact my assembly member's office, and 4) visit the local EDD office if needed. The fact that this is a known system migration issue gives me hope that there's actually a solution rather than just endless bureaucratic runaround. Thank you all for sharing your experiences - it's made what felt like an impossible situation seem manageable!

Wow, reading through this entire thread has been both enlightening and infuriating! I'm a newcomer to this community but unfortunately not new to EDD headaches. I've been dealing with my second identity verification request in just 5 weeks, and like so many of you, my payments are stuck in limbo while bills keep coming. What really gets me is that I've been paying into this system for over a decade with zero issues until they rolled out MyEDD. It's clear this isn't user error - it's a systemic problem with their migration process. I'm grateful for all the detailed solutions everyone has shared here. The strategy of using multiple approaches simultaneously (technical complaint, Claimyr, assembly member contact, in-person visit) seems like the smartest way to tackle this broken system. I'm particularly interested in the assembly member route since that seems to have the highest success rate for permanent resolution. It's absolutely ridiculous that we need a whole playbook just to access benefits we've earned, but I appreciate this community for creating one. Going to start implementing these strategies tomorrow and will definitely report back with results to help others. Thank you all for turning what felt like an impossible situation into something actionable!

I'm so sorry you're going through this nightmare, Mateo! I just joined this community because I'm experiencing the exact same issue - currently on my third identity verification request since February. The MyEDD system rollout has been an absolute disaster for so many of us. Reading through all these responses gives me hope that there are actual solutions, even though we shouldn't have to jump through all these hoops just to access benefits we've rightfully earned. I'm planning to try the assembly member route first since that seems to have the highest success rate for permanent fixes, then follow up with the technical complaint form and possibly Claimyr if needed. It's incredibly frustrating that a system upgrade has made things so much worse, but I'm grateful for this community sharing real strategies that actually work. Hang in there - it sounds like persistence and hitting the problem from multiple angles is the key to getting through EDD's broken verification loop!