EDD keeps requesting identity verification every few weeks - payments delayed 3 times in 2 months

I had the exact same problem! EDD's new automated system seems to randomly flag accounts for re-verification. What finally worked for me was speaking directly with an identity verification specialist, not just a regular EDD rep. Call right when they open (8:00 am) and specifically ask for an identity verification specialist - be super clear that you've already gone through multiple rounds of verification and need to speak with someone who can put a permanent note in your file. The regular reps can't override the system flags.

omg the new myEDD is the worst!! i've had nothing but problems since they switched over. my friend had to verify her identity 4 times!!! its like their system doesn't save anything. so frustrating.

This is unfortunately a known issue with the MyEDD system migration. I work as an employment counselor, and we've seen a significant increase in these repeated verification requests since the system update in early 2025. The problem is that the new verification system isn't properly logging completed verifications in some cases, especially for claimants with previous claims in the old system. Here's what you need to do: 1) Request a "Verification Status Review" specifically - use these exact words 2) Keep copies of ALL documents you've submitted and verification confirmations 3) Submit a formal complaint through the EDD website under "Technical Issues" category (not the general complaint form) 4) When you submit documents again, write your EDD Customer Account Number in red ink on EACH document 5) If possible, visit an in-person EDD office with all your documentation The system is overwhelmed, but these steps will help flag your account for manual review.

try claimyr.com to get through to edd faster!! i was dealing with the EXACT same thing (had to verify my identity 3 times in 3 months!!) and was going CRAZY trying to reach someone. tried for 2 weeks straight with no luck. i found claimyr and they got me connected to an edd representative in like 15 minutes. totally worth it to actually talk to someone who could help! they have a demo video of how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

yes!! the rep was able to see all my previous verifications and put a note in my file to stop the automatic flagging. she also processed my pending payments while i was on the phone. took about 30 minutes total once i got connected.

THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!! I'm telling you, they do this on purpose to reduce the number of people collecting benefits. I had to verify my identity FIVE TIMES last year after working and paying into the system for 17 YEARS!!! One EDD rep even admitted to me that their new system has major glitches but they don't have the budget to fix them. KEEP CALLING and DEMAND to speak to a supervisor. Regular reps will just tell you to resubmit documents over and over. Don't accept that answer!!!

I went through something similar recently. Here's what fixed it for me: I submitted a formal request through my state assembly member's office. They have dedicated EDD liaisons who can escalate cases directly. I filled out their assistance form online, explained my situation, and their office contacted EDD on my behalf. Within a week, I got a call directly from an EDD supervisor who manually reviewed my case, found all my previous identity verifications, and permanently marked my account as verified. My pending payments were released 2 days later. Worth trying if you're stuck in this frustrating loop!

make sure ur sending the docs exactly how they want!!! my husband kept having to redo his because he was sending pictures from his phone that were too blurry. they want like super clear scans. also the file size matters!

i think they said under 4MB per file but not too small either? its confusing! also make sure the WHOLE document is visible including all 4 corners

Update on the Technical Issues complaint form: It's now found under "Contact EDD" > "Report Technical Problem" > "Account Access Issues" > "Identity Verification Problems". Complete this form and specifically mention the multiple verification requests despite previous successful verifications. Also, regarding the document requirements: Files must be between 1MB and 4MB, in PDF, PNG or JPG format. All four corners visible, no glare or shadows, and color documents are processed faster than black and white (though both are accepted). If your document submission portal is timing out or giving errors (common problem), try using Chrome or Edge browsers in incognito/private mode. The MyEDD portal has known compatibility issues with certain browser cookies.

Any update on your situation? Were you able to get through to someone or resolve this? I'm curious because my brother is now experiencing the same issue with repeated identity verification requests.