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EDD keeps scheduling new eligibility interviews despite being cleared multiple times - identity verification nightmare

I'm at my wits' end with EDD right now. Over the past month, I've had THREE separate eligibility interviews. Each time, the interviewer said I was cleared and my benefits would start processing. After the third interview last week, I got a notification to verify my identity (which makes no sense this late in the process). I immediately uploaded all my documents through ID.me AND mailed physical copies as a backup. Now I log in today and see ANOTHER pending eligibility interview scheduled for next Friday! What the heck is going on? Why do they keep making me do interviews when I've been cleared multiple times? Has anyone dealt with this endless loop of interviews and verification? My rent is due next week and I haven't received a single payment in almost 2 months.

Liam O'Connor

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same exact thing happened to me!!! had 2 interviews, got cleared both times, then identity verification, then MORE interviews. its like their system doesnt communicate with itself

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CosmicCadet

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How did you finally resolve it? I'm starting to think my claim is cursed or something. Did you ever figure out why they kept scheduling new interviews?

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Amara Adeyemi

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This is unfortunately quite common with EDD right now. The multiple interviews are likely for different eligibility issues, and each interviewer can only address their specific assigned issue. For example, one might be about your job separation, another about availability for work, and the latest could be about identity verification flags. Your best bet is to keep attending the interviews and answering honestly. Make sure to have these documents ready for your next interview: - ID verification documents (driver's license, passport, etc.) - Separation letter or documentation from your last employer - Work search records - Any income documentation from the past 18 months Stay persistent, and make note of each interviewer's name and ID number.

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CosmicCadet

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Thanks for explaining this! No one at EDD bothered to tell me each interview was for a different reason. I thought I kept getting the same interview over and over because they lost my information or something. I'll have all those documents ready for the next one.

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Giovanni Gallo

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THE EDD SYSTEM IS COMPLETELY BROKEN!!!! I went through FOUR interviews and then got disqualified anyway because they claimed I didn't respond to their mail (which I NEVER received)!!! Then when I called to complain they said the letter went to my old address even though I UPDATED MY ADDRESS THREE TIMES on their stupid website!!!!! The whole thing is rigged to deny people!!!!!

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Liam O'Connor

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omg thats terrifying... now im worried ill get disqualified after all these interviews too

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Lol welcome to EDD hell. They've got everyone working in separate departments that don't talk to each other. Classic government efficiency.

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Dylan Wright

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Having been through this exact nightmare last year, the key is getting through to a Tier 2 specialist who can see your entire claim history and resolve all pending issues at once. Regular reps can't help with this multilayered problem. The challenge is actually reaching a Tier 2 rep since the phone lines are constantly jammed. After trying for weeks to get through, I finally used Claimyr (claimyr.com) to connect with EDD. They have this system that calls for you and puts you in the queue before the lines get overwhelmed. Saved me days of redialing. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I got through to a Tier 2 agent, they cleared all my pending interviews in one call and released my payments within 48 hours. Sometimes you need to get to the right person who can actually see the big picture of what's happening with your claim.

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CosmicCadet

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Thank you for this! I've been calling the 833 number every day and either get the dreaded "we're experiencing high call volume" message or wait for 2+ hours only to be disconnected. I need to speak with someone who can actually help. I'll definitely check out that service.

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NebulaKnight

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Multiple eligibility interviews typically happen when different issues are flagged on your claim. Here's how to address this systematically: 1. Each interview is likely for a separate issue (work separation, ability to work, identity verification, wage verification, etc.) 2. For your next interview, politely ask the interviewer to tell you ALL remaining issues on your claim that need to be resolved 3. Request that the interviewer note in your file that you've already completed identity verification through ID.me 4. After the interview, check your UI Online inbox daily for any new forms or questionnaires 5. If you have another interview scheduled after this next one, call EDD and request to have all issues consolidated into a single interview The key is understanding that your claim isn't in an endless loop - each interview is addressing a different technical aspect of your eligibility. Be patient but persistent.

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CosmicCadet

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Thank you for breaking this down so clearly. I never thought to ask about ALL remaining issues - that's brilliant. I'm going to write up a list of questions before my next interview. Hopefully I can get everything sorted out in one go.

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Sofia Ramirez

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my cousin works at EDD (not telling which office lol) and he says their computer system is ancient and sometimes interviews get auto-scheduled by the system even when theyre not needed anymore. its not the workers fault, they just follow what the computer tells them to do

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Liam O'Connor

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does your cousin know how to fix this? im desperate

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Sofia Ramirez

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he says you gotta just keep showing up for the interviews even if you think its a mistake. missing one can reset your whole claim

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Amara Adeyemi

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I'm happy to share that most claims with multiple interviews do eventually get resolved. In my experience helping clients with EDD issues, the biggest mistake people make is assuming each interview is covering the same ground. Take detailed notes during each call including: 1. The specific issue being addressed 2. The interviewer's name and ID 3. The outcome of the interview 4. Any next steps they advise This documentation will be invaluable if you need to file an appeal later. Also, check your EDD inbox daily as they sometimes send time-sensitive questionnaires that, if missed, can trigger yet another interview.

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CosmicCadet

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I'm definitely going to start keeping better records. So far I've just been writing down the dates of the interviews but not the details. Thank you for this advice!

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Just wait till they finally approve your claim and then send you an overpayment notice six months later. That's when the real fun begins...

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CosmicCadet

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Oh god, please don't tell me that's a common thing too. This is already stressful enough!

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NebulaKnight

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Update us after your next interview - I'm curious if asking about all remaining issues works for you. Many claimants have found success with this approach, as it forces EDD to review the entire claim rather than just the isolated issue assigned to that particular interviewer.

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CosmicCadet

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I definitely will! My interview is on Friday so I'll come back and let everyone know how it goes. Fingers crossed this is the last one.

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