This is such a common issue and it's ridiculous that EDD makes it so confusing! I went through the exact same thing a few months ago - got my Money Network card, activated it, and then waited weeks wondering where my payments were. Turns out they were still going to my old bank account the whole time because I didn't know I had to manually change the payment preference in UI Online. For anyone else reading this thread who might be dealing with the same problem: definitely check your old bank account first before panicking. Then log into UI Online, go to "Payment Preferences" and make sure you select "Debit Card" instead of "Direct Deposit." It's not automatic at all, which is super misleading. The whole system really needs better communication - they should include clear instructions with the card or at least send an email explaining the next steps. So many people get stuck in this exact situation!

This exact thing happened to my neighbor last year! She was so stressed thinking EDD had stopped her payments completely. Turns out she needed to call both EDD AND Money Network to make sure everything was linked properly on both ends. Sometimes there's a disconnect between the two systems even after you change your payment preference in UI Online. If your payments are still going to your old account after you switch the preference, try calling Money Network first (way easier to get through than EDD) and ask them to verify that your SSN and claim info is properly linked to your card. They can usually tell you if there's a technical issue preventing the payments from routing correctly. Also heads up - even after you properly switch everything over, it can take 1-2 certification cycles for the change to fully take effect. The system is just painfully slow with updates!

To answer the original question about automatic payments - yes, your bi-weekly WBA (Weekly Benefit Amount) will be automatically loaded onto the Money Network card exactly the same way it worked with BofA. The payment schedule isn't changing at all. One other thing I learned: Money Network has a feature where you can temporarily lock your card through the app if you misplace it. The BofA card didn't have that option and it was always a pain if you thought you lost your card but didn't want to fully cancel it.

I just wanted to add something that might help ease your worries - I went through a similar card transition with CalFresh benefits last year and it was actually smoother than I expected. The key is definitely preparing ahead of time like others have mentioned. One tip: when you get your new Money Network card, activate it immediately even if you're still using your BofA card. That way if there are any activation issues, you have time to resolve them before your BofA card stops working. I made the mistake of waiting until the last minute with my CalFresh transition and had a few stressful days. Also, Money Network's customer service is supposedly much better than BofA's - my caseworker mentioned they actually have people you can talk to instead of endless phone trees. Fingers crossed that's true!

Hey everyone! I just wanted to jump in here as someone who recently went through this exact same frustration. After reading through all these responses, I think there's definitely some confusion about what's actually possible vs. what people think should be possible. From my experience (and it sounds like others have confirmed this), you absolutely cannot permanently delete or close your EDD UI Online account. It's tied to your SSN and employment history, so it stays in their system indefinitely. However, you CAN effectively make it dormant and stop the annoying emails. Here's what worked for me after trying multiple approaches: 1. First, I updated my notification preferences in UI Online (Profile > Contact Information > Communication Preferences). This stopped SOME emails but not the certification reminders. 2. Then I called EDD and specifically asked them to mark my account as "benefit year closed" and "do not contact for certifications." The rep explained that sometimes their system gets stuck thinking you still need to certify even when your claim is exhausted. 3. Within about a week after that call, all the automated emails stopped completely. The key is being specific about what you want when you call - don't just say you want to "close your account" because they can't do that. Ask them to manually update your benefit year status and stop certification notifications. @Ava Johnson I'm really curious about that "Manage Claimant Account" option you mentioned! I've scoured my UI Online interface and haven't found anything with that exact name. Could you share more details about where exactly it's located? That would be incredibly helpful if it's a feature we've all been missing! Hope this helps @CosmicCommander and anyone else dealing with this!

I just went through this exact process last month and wanted to share what finally worked for me after trying everything mentioned in this thread! Like many of you, I tried updating notification preferences first - that helped with some emails but the certification reminders kept coming. Then I called EDD using that Claimyr service someone mentioned (totally worth it to skip the hold time) and spoke with a rep who was actually knowledgeable about this issue. The magic words are asking them to set your account to "inactive - benefit year expired" status. This is different from just asking them to stop emails or mark you as "do not contact." The rep explained that when your benefit year officially ends, there's a manual step they have to do in their system to prevent the automated certification triggers. She also mentioned that if you had any pandemic-related extensions (PUA, PEUC, etc.), sometimes their system doesn't properly recognize when ALL benefits are exhausted, which causes the endless certification emails. It's been about 6 weeks since that call and I haven't received a single EDD email. The account is still accessible if I log in (for tax docs, etc.) but completely quiet otherwise. @Ava Johnson - I'm still super curious about that "Manage Claimant Account" feature you mentioned! I've looked everywhere in UI Online and can't find anything with that name. Could you clarify what section of the interface it's in? Would love to know if there's an easier way to do this!

So glad to see this got resolved! The overdraft protection issue is definitely something more people should know about - it's such a random thing that causes these transfer problems. I had a similar nightmare with Money Network last year but with a different bank. For anyone else dealing with this, another tip is to make sure your bank account doesn't have any "enhanced security" features enabled that might block electronic transfers. Some banks automatically enable these after suspicious activity. Also, if you're switching to direct deposit like QuantumQuester mentioned, just be aware that it can take up to 3 weeks for the first direct deposit to hit your account, so don't close out the Money Network card until you see that first payment come through!

This thread is so helpful - I'm bookmarking it for future reference! I've been dealing with EDD payment issues on and off for months and never realized there were so many little technical things that could cause transfer problems. The overdraft protection thing is especially surprising - you'd think the systems would be compatible by now. One thing I'd add is that if you do end up having to use the ATM withdrawal method like Mei Chen mentioned, try to find a MoneyPass network ATM to avoid extra fees. There's a locator on the Money Network website. Also, for anyone switching to direct deposit, make sure your bank account has been open for at least 90 days first - I tried to switch to a newer account and it got rejected. Had to wait until the 90-day mark before EDD would accept it.

I'm also filing my first UI claim and had this exact same question! Reading through all these responses has been incredibly helpful. It sounds like the consensus is clear: include ALL compensation that appears on your W-2, including sick leave that you actually used during employment (like your 2-hour example). The key distinction everyone keeps mentioning is "used during employment" vs "paid out at termination" - since you used the sick leave during regular work periods, definitely include it. I was also overthinking this, but it seems like the EDD really does want the complete picture of your earnings. Thanks to everyone who shared their experiences and legal references - this thread should be bookmarked for anyone filing their first claim!

I'm also filing for the first time and had this exact confusion! After reading through everyone's responses, I feel so much more confident now. The clear rule seems to be: include ALL compensation from your W-2, including any sick leave, vacation, or holiday pay that you actually USED during employment. The key distinction that keeps coming up is "used during employment" vs "paid out at termination" - since your sick leave example was used during regular work weeks, definitely include those 2 hours with your 38 regular hours. I was also overthinking this whole process, but this thread has been incredibly helpful. It's amazing how supportive this community is - makes the whole EDD process feel much less overwhelming when you have real people sharing their actual experiences!