my brother said he waited until monday morning to certify and had no problems at all!!

This happens to me almost every certification period! What I've learned is to always have a backup plan. I keep the EDD phone number saved in my contacts and if the website is acting up, I just call right away instead of wasting hours trying to refresh the page. Also, protip: if you're on mobile, sometimes switching between wifi and cellular data can help get through when one connection is having issues. The EDD system is definitely frustrating but at least we're all in this together!

Dont forget that when you file taxes next year, the EDD can cross reference with IRS and see if you had income you didnt report while on unemployment. Better safe than sorry!

I went through something similar last year and ended up calling EDD to get clarity. The rep I spoke with explained it this way: if you're just moving money from one account to another (like withdrawing cash from savings or brokerage), that's not income. But if you made money on investments (capital gains), that IS income and should be reported. Since you mentioned you had $240 in gains, I'd definitely report that amount. It's better to be transparent than risk an audit later. The EDD system can be confusing, but they're really looking for any NEW money you earned, not money you're just moving around between your own accounts.

I just went through this exact process last month and wanted to share what finally worked for me after trying everything mentioned in this thread! Like many of you, I tried updating notification preferences first - that helped with some emails but the certification reminders kept coming. Then I called EDD using that Claimyr service someone mentioned (totally worth it to skip the hold time) and spoke with a rep who was actually knowledgeable about this issue. The magic words are asking them to set your account to "inactive - benefit year expired" status. This is different from just asking them to stop emails or mark you as "do not contact." The rep explained that when your benefit year officially ends, there's a manual step they have to do in their system to prevent the automated certification triggers. She also mentioned that if you had any pandemic-related extensions (PUA, PEUC, etc.), sometimes their system doesn't properly recognize when ALL benefits are exhausted, which causes the endless certification emails. It's been about 6 weeks since that call and I haven't received a single EDD email. The account is still accessible if I log in (for tax docs, etc.) but completely quiet otherwise. @Ava Johnson - I'm still super curious about that "Manage Claimant Account" feature you mentioned! I've looked everywhere in UI Online and can't find anything with that name. Could you clarify what section of the interface it's in? Would love to know if there's an easier way to do this!

I went through this same frustrating experience a few months ago! After trying everything mentioned in this thread, here's what finally worked for me: The key is calling EDD and being very specific about what you need. Don't just ask to "close your account" - instead, ask them to manually update your account status to "inactive - benefit year expired." I used the Claimyr service someone mentioned earlier to get through faster (definitely worth it to avoid the endless hold times). The rep I spoke with explained that their system often gets "stuck" after pandemic-related extensions (PUA, PEUC, etc.) and doesn't properly recognize when all benefits are truly exhausted. She had to manually flag something in their backend system to stop the automated certification triggers. It took about 2 weeks after the call for the emails to completely stop, but I haven't received a single EDD notification since then. The account is still accessible if I need to download tax docs or check my benefit history, but all the annoying automated reminders are gone. @Ava Johnson - I'm really curious about that "Manage Claimant Account" feature you mentioned! I've scoured my UI Online interface multiple times and can't find anything with that exact name. Could you share more details about the navigation path? It would be amazing if there's actually a self-service option we've all been missing!

UPDATE: You guys were right! Just checked my UI Online account this morning and I have an award letter in my inbox! They approved my claim without needing the interview. Now I just need to wait for my first certification period. Thanks for all the help and reassurance!

Congratulations Teresa! That's such great news and a huge relief! This is exactly why I always tell people not to panic when EDD cancels interviews - more often than not it means they have what they need to approve your claim. Thanks for coming back to update us with the good news. It really helps other people in similar situations to see these positive outcomes. Now you can focus on getting those certifications done on time!

Wow, this thread has been a lifesaver! I'm dealing with the exact same Money Network login issues right now and was starting to panic about my upcoming bills. After reading through everyone's suggestions, I tried the mobile website (m.prepaidcardstatus.com) and it worked when the app wouldn't! I also had no idea about the MoneyPass ATM locator app or that you could get cash back at grocery stores with the physical card - downloading that app right now. The tip about setting up email filters for Money Network notifications is brilliant too. Just checked my spam folder and found a maintenance notification from last week that I completely missed. This community has basically created the user guide that Money Network should have provided but didn't. I'm definitely going to start transferring my benefits to my regular bank account immediately after they hit, and I'm looking into opening a credit union account specifically for EDD transfers like several people suggested. Thanks to everyone who shared their hard-earned solutions - you've probably saved me from late fees and a lot of stress! It's incredible how supportive this community is in helping each other navigate these frustrating system failures.

This thread is incredible and couldn't have come at a better time! I'm dealing with the exact same Money Network login issues right now and was literally about to have a breakdown over potentially missing my car payment. Reading through all these solutions has given me so much hope and practical steps to try. I had no idea about the mobile website workaround or that clearing app cache was different from just restarting my phone. Just tried the m.prepaidcardstatus.com site and it's loading (though still having authentication issues), but that's further than I've gotten with the app in 2 days! The community knowledge here is absolutely mind-blowing. I've learned more useful information in this one thread than from hours of trying to navigate Money Network's terrible customer service. Already downloading the MoneyPass app, setting up those email filters, and planning to open a separate account for immediate transfers once this nightmare is over. Special thanks to everyone who mentioned the physical card still works during app outages - I completely forgot I could just go to an ATM or get cash back at the grocery store. Sometimes when you're panicking about technology not working, you forget about the simple physical solutions right in front of you! This community support is exactly what we need when dealing with these unreliable systems. You've all probably saved dozens of people from late fees and financial stress. Bookmarking this entire thread as my go-to Money Network survival guide!