PFL claim status check and end date change - how to actually get through?

Ugh, good luck with that. I've been trying to get through for weeks. The phone lines are always busy and the website is useless. It's like they don't want us to actually get our benefits 🙄

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Here's what I've learned about checking PFL claims and making changes: 1. Online portal: Sometimes you can see status updates here, but it's often delayed. 2. Phone: Best bet, but be prepared to wait. 3. Fax: Yes, seriously. You can fax in change requests. 4. Mail: Slow, but an option for non-urgent changes. 5. Local office: If you're near one, going in person can work. For changing end dates, you usually need to submit a form. Call and ask for the right form number. Good luck!

have you tried contacting your employer? sometimes they can help push things thru faster

I'm in the same boat, OP. The whole system is a mess. I've been waiting on a claim for months now. It's ridiculous how hard they make it to get what we're entitled to.

Pro tip: keep detailed records of all your calls, emails, and submissions. It's saved my butt more than once when dealing with PFL claims. Also, don't be afraid to escalate to a supervisor if you're not getting anywhere with the first person you talk to.

Anyone else notice that the PFL system seems to be extra glitchy lately? I swear it's gotten worse since that "upgrade" they did last month 🙄