PFL Claim Nightmare: Called Wrong Dept, Need Help Reaching Right One ASAP!

Ugh, been there done that. The system is so confusing! Have you tried calling the main number and asking to be transferred? Sometimes that works for me.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Pro tip: call right when they open. Like, set an alarm and be ready to dial the second they start taking calls. It's still a wait, but way shorter than midday.

Have you tried reaching out on social media? Sometimes tweeting at them or messaging on Facebook can get a response. Worth a shot if you're desperate!

Okay, here's what you need to do: 1. First, take a deep breath. It's frustrating, but fixable. 2. Go to the PFL website and double-check the correct number. Write it down. 3. Call first thing in the morning, like 7:59 AM if they open at 8. 4. Have all your info ready - claim number, SSN, dates, etc. 5. Be polite but firm with the rep. Explain you were misdirected and need help. 6. If they can't help, ask to speak to a supervisor. 7. Keep a log of all calls - date, time, rep name if possible. 8. If phone fails, try email or their online portal if available. 9. As a last resort, contact your local state representative's office. They can sometimes intervene. Remember, persistence is key. Don't give up! Good luck!

lol good luck. been trying to sort out my claim for 3 months now. this whole system is a joke 🤡

Hey OP, just wondering - what specific issue are you dealing with regarding Paid Family Leave? Might be able to give more targeted advice if we know the details.