PFL claim follow-up nightmare: Can't reach anyone on the phone. Help!

I found a way to solve paid family leave claim delays, watch this: https://www.youtube.com/watch?v=FJCd-grPQnc

Ugh, I feel your pain. I've been trying to get through for weeks now. It's like they don't want us to actually use the benefits we're entitled to. 🙄

I actually found a way to get through! There's this service called Claimyr (claimyr.com) that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/DOLxZQb92wM

Here's what I've learned from dealing with PFL claims: • Call right when they open in the morning • If you get a busy signal, hang up and immediately redial • Keep detailed notes of all your calls and claim info • Be super polite when you finally get through (even if you're frustrated) • Ask for a direct number or extension for follow-ups • If all else fails, contact your local representative's office Hope this helps! Hang in there, OP.

anyone else think its ridiculous that we have to jump through all these hoops just to get whats rightfully ours? the whole systems broken af 😤

Pro tip: if you're having trouble with your claim, try reaching out on social media. Sometimes they respond faster there to avoid bad PR.

Hey OP, when did you initially file your claim? There might be different follow-up procedures depending on how long it's been.

I'm going through the exact same thing right now! Filed my PFL claim 2 months ago and it feels like I'm stuck in limbo. The phone system is absolutely brutal - I've probably made 50+ calls and only gotten through once, just to be told they needed more documentation (which I had already submitted twice). One thing that's helped me stay organized is creating a spreadsheet with all my call attempts, confirmation numbers, and what was discussed each time. Also screenshot everything in your online account - I've had things mysteriously disappear from my portal before. Has anyone tried faxing documents instead of uploading them online? I'm wondering if that might be more reliable. At this point I'm willing to try anything! 😩

I'm dealing with the same frustration! Been waiting 8 weeks now and it's driving me crazy. One thing that helped me was calling the disability insurance number (1-800-480-3287) instead of the main PFL line - sometimes they can transfer you or give you updates since PFL claims go through the same system. Also, if you have a case worker assigned, try asking for their direct extension when you do get through. I finally got one after my 4th successful call and it's been a game changer for follow-ups. The whole system definitely needs an overhaul, but hang in there! You'll get through eventually. Keep detailed records of everything like others mentioned - it really does help when you finally talk to someone. Good luck! 🤞