PFL office keeps connecting me to wrong line - how to actually reach someone for Paid Family Leave claim help?

Ugh, I feel your pain! The PFL office is notoriously hard to reach. I spent weeks trying to get through. Have you tried calling right when they open? Sometimes that works better.

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried faxing your documents? Sometimes that gets a faster response than calling.

The PFL system is a joke. I've been waiting for 3 months to get my claim processed. Good luck getting any real help 🤡

Here's what worked for me with my PFL claim: 1. Document everything. Keep a log of all your calls, who you spoke to, and what they said. 2. Be persistent. Call every day if you have to. 3. Use the online portal to upload any documents they request ASAP. 4. If you're not getting anywhere, contact your local state representative's office. They can sometimes intervene on your behalf. 5. Join Facebook groups for PFL claimants. Sometimes you can get insider tips there. 6. If all else fails, consider using a paid service like the one mentioned above to get through to a human. Remember, the squeaky wheel gets the grease. Don't give up!

have u tried emailing them? sometimes u can get a response that way

Pro tip: if you get connected to the wrong department, ask them to transfer you directly instead of hanging up and calling again. Sometimes they can do an internal transfer that bypasses the main menu.