Need help contacting PFL agent about upcoming leave - any tips?

Ugh, I feel your pain. I've been trying to get through to someone about my PFL for weeks now. It's like they don't want us to actually use the benefits we're entitled to. 🙄

Have you tried calling right when they open? I've had some luck getting through that way. Also, make sure you have all your paperwork ready before you call. They'll ask for a ton of info.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Here's what I've learned about PFL after going through it twice: • Start the application process early. Like, as soon as you know you'll need it. • Keep copies of EVERYTHING. They love to claim they never received documents. • If possible, fax your documents instead of mailing them. It's faster and you get a confirmation. • Be persistent. If one agent can't help, politely ask to speak with a supervisor. • Check your online account regularly for updates or requests for additional info. • Don't be afraid to reach out to your local representative if you're really stuck. Hope this helps someone! The process is a pain but the benefits are worth it.

anyone else notice how the wait times seem to get longer every year? its like they're purposely understaffed or something smh

Pro tip: if u cant get thru on the main line, try calling one of the foreign language lines and ask to be transfered to an english speaking agent. sometimes works!