PFL callback scheduling nightmare - any tips for managing with a busy schedule?

Ugh, I feel your pain. The system is so frustrating! I spent weeks trying to get through. My advice? Just keep calling and hope for the best. It's like playing the lottery 🎰

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/DOLxZQb92wM

Here's what I've learned about Paid Family Leave after going through the process: • You can't schedule specific callback times. It's first-come, first-served. • The hold times are usually a few hours, so you have some flexibility. • If you miss the call, you can request another callback within 48 business hours at no extra cost. • Make sure you have all your documents ready before the call. They'll ask for: - Your Social Security number - Your employer's info - Dates of your leave - Doctor's certification (if applicable) • Be prepared to wait. The system is overloaded, especially since COVID. • If possible, try to have a flexible schedule on the day you request a callback. Hope this helps! Good luck with your application.

have you tried faxing your application? i heard its faster than calling

Pro tip: if you cant get thru on the main line, try calling one of the foreign language lines and then ask to be transfered to an english speaking rep. Worked for me!

I'm in the same boat. Been trying to reach someone for weeks. The system is broken af 😤

Anyone know if theres a difference between state and federal family leave? Im so confused about which one I should be applying for

LPT: Use a call recording app when you finally get through. That way you have proof of what was said in case there are any issues later.