PFL Claim Follow-Up: Tips for Getting Through to a Human?

Ugh, I feel your pain. I've been trying to get through for weeks now. It's like they're purposely making it impossible to talk to a human being. 🙄

I actually found a method that works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Pro tip: If you can, try calling on a Tuesday or Wednesday. Mondays are usually swamped with people trying to follow up after the weekend, and Fridays can be hit or miss with people leaving early.

Here's what I've learned from dealing with PFL claims: • Be persistent. Sometimes it takes multiple calls to get through. • Have all your info ready when you call (claim number, SSN, etc.) • If you get a rep who's not helpful, politely end the call and try again. Some are more knowledgeable than others. • Keep a log of who you talked to and when. It helps if you need to escalate later. • Check your online account regularly for updates. • If you're really stuck, try reaching out to your local state representative's office. They can sometimes help push things along. Hope this helps! Hang in there, OP.

am i the only 1 who thinks its crazy we gotta jump through all these hoops just to get basic help? the system is broken af

Has anyone had luck with the online portal? I've been trying to check my claim status there but it never seems to update.

Quick question - how long did it take for your claim to be processed once you got through? I'm trying to plan my finances and idk how long I'll be waiting.