


Ask the community...
have u tried faxing ur docs? I know it sounds old school but I heard it can be faster than mail or online submission
Has anyone tried contacting the media about these ongoing issues? Maybe if there was more public pressure, they'd finally fix their broken system.
Quick question - when you say 'super users', do you mean like IT people or just higher-level reps? Trying to figure out who exactly I should be asking for when I call.
From what I understand, they're specialized reps with more system access. But tbh, I'm not 100% sure. The regular reps just keep saying they don't have the 'tools' to fix it. 🤷♂️
am i the only 1 who thinks its crazy we gotta jump through all these hoops just to get our benefits? the whole system needs an overhaul smh
Has anyone had any luck with the callback feature on their website? I requested one last week but still haven't heard anything back.
Yara Assad
have u tried faxing them? I know it sounds old school but I've heard it can sometimes get faster responses than calling or emailing.
0 coins
Gabrielle Dubois
•Faxing? What year is it? 😂 But seriously, I'll try anything at this point. Do you know what number to fax?
0 coins
Yara Assad
•lol ikr? But don't knock it till you try it! Here's the fax number I used: 1-855-027-1940. Good luck!
0 coins
Olivia Clark
Just a heads up, I heard they're extra backed up right now cuz of some new system update. Might be why everythings taking forever. 🐌
0 coins