EDD Paid Family Leave payment delayed 3+ weeks due to system glitch - only 'super users' can fix?

I found a way to solve paid family leave payment delays, watch this: https://www.youtube.com/watch?v=3FXURyjZVG8

Ugh, I'm in the same boat! 🚢 Been waiting for my payment for over a month now. Every time I call, they give me the same BS about 'system issues' and 'escalating' my case. Still nothing. It's like they're playing hot potato with our claims.

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Here's what I've learned from dealing with EDD's system glitches and payment delays: 1. Document everything: Keep a log of all your calls, who you spoke to, and what they said. 2. Escalate, escalate, escalate: Always ask to speak to a supervisor or manager. 3. Use multiple channels: Phone, email, and even social media. Sometimes tweeting at them can get a response. 4. Contact your local assembly member or state senator: They can often intervene on your behalf. 5. File a formal complaint: Use the EDD's official complaint process. 6. Be persistent but polite: The person on the other end isn't personally responsible for the system issues. 7. Check your online account regularly: Sometimes updates appear there before you're notified. 8. Join Facebook groups or forums: Other claimants might have workarounds or insider tips. Remember, the squeaky wheel gets the grease. Don't give up!

am i the only 1 who thinks its ridiculous that we have to jump through all these hoops just to get what were owed? the whole systems broken af 🤬

Has anyone tried contacting the media about these ongoing issues? Maybe if there was more public pressure, they'd finally fix their broken system.

Quick question - when you say 'super users', do you mean like IT people or just higher-level reps? Trying to figure out who exactly I should be asking for when I call.