PFL benefits delay after submitting paperwork - no response in 2 weeks. What to do?

I found a way to solve paid family leave delays, watch this: https://www.youtube.com/watch?v=YamkisBP4Jo

Ugh, I feel you. The system is so slow rn. I sent my paperwork in over a month ago and still crickets. Its like they dont even care about us 🙄

I actually found a way to get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Here's what I've learned from my experience with PFL: 1. Keep copies of EVERYTHING you send them. 2. Follow up every week if you don't hear back. 3. If possible, fax your documents instead of mailing them. It's faster. 4. Check your online account regularly for updates. 5. If you call, try early in the morning or late afternoon. 6. Be prepared with all your info when you do get through. Hope this helps! Hang in there, OP. The system is a mess, but you'll get your benefits eventually.

have you checked your spam folder? sometimes their emails end up there lol. learned that the hard way

I heard they're super backed up because of covid still. Might just need to wait it out 😕

Pro tip: if you can, go to your local office in person. I know it's a pain, but I got my issue resolved in one day after weeks of no response online/phone.

Two weeks is definitely frustrating, but unfortunately pretty normal these days. I'm dealing with a similar situation - submitted my continuation forms 3 weeks ago and radio silence. What I've been doing is checking my EDD online account daily and documenting everything with dates. Also try calling the 1-877-238-4373 number first thing in the morning around 8am - that's when I've had the most luck getting through. Don't give up! Your benefits are coming, the system is just painfully slow right now.

I'm in the exact same boat! Filed my PFL paperwork 3 weeks ago and haven't heard a peep from them. It's so stressful when you're counting on those benefits. I've been trying the phone number daily but keep getting the "call volume is too high" message. Really considering trying that in-person visit someone mentioned - might be worth the drive if it actually gets results. Hang in there Connor, sounds like we're all dealing with the same broken system right now.