PFL payment approved but not received - what to do?

Ugh, I'm in the same boat. It's been weeks since I was approved and still nothing. The anxiety is killing me 😫

I found a way to actually get someone on the phone. Used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Have you checked your bank account info on file? Sometimes they have the wrong routing number or account number and that can cause delays.

This happened to me last year. Turns out there was a glitch in their system and a bunch of payments got held up. I had to call and bug them every day for a week before they finally fixed it and released the funds. Don't give up!

Pro tip: if you can get through to someone, ask them to escalate your case to a supervisor. Sometimes that can speed things up. Good luck!

The whole system is broken af. They expect us to jump through hoops while we're dealing with family emergencies. It's a joke 🤡

Here's what worked for me: 1. Double-check all your paperwork is correct and submitted 2. Call early in the morning, right when they open 3. Be polite but firm with the rep 4. Keep a log of all your calls and who you spoke to 5. If all else fails, contact your local state representative's office. They can sometimes help push things through Hang in there, OP. It's a frustrating process but you'll get through it!

I went through this exact same situation a few months ago. My payment was approved but took almost 6 weeks to actually hit my account. What finally worked for me was filing a complaint through the EDD website - there's a specific form for payment delays. Within 3 days of submitting it, I got a call back and my payment was released the next business day. Don't wait around hoping it'll just show up - be proactive and document everything. Also, if you're really struggling with bills, see if your utility companies or creditors have hardship programs while you wait for this to get sorted out.

I'm dealing with the exact same issue right now - approved for PFL two weeks ago but still no payment. It's so stressful when you're already dealing with a family situation and then have to worry about money on top of it. Thanks for posting this @Grace, at least I know I'm not alone. I'm going to try some of the suggestions here, especially calling first thing in the morning and looking into that complaint form. Has anyone had luck with emailing them instead of calling? Sometimes I find written communication gets better results than phone calls.

I'm going through this nightmare right now too! Been approved for 3 weeks and nothing. The worst part is trying to explain to landlords and creditors why your government-approved benefit isn't actually in your account yet. I've been calling every day but just get put on hold for hours. Going to try that complaint form someone mentioned and maybe the paid calling service too - at this point $20 seems worth it just to preserve my sanity. It's wild that we have to pay extra just to get through to the agency that's supposed to help us. Stay strong everyone, we'll get through this mess! 💪

This is so frustrating and unfortunately way too common. I went through the same thing last year - got approved but then waited almost a month for the actual payment. What finally worked for me was a combination of things: I called every single day (usually around 8 AM right when they opened), kept detailed notes of every conversation, and also reached out to my state assembly member's office. The assembly member's caseworker was able to track down my payment and get it expedited within a week. Don't be afraid to escalate - you shouldn't have to suffer financially because of their system delays. Also, if you have any documentation showing your approval, save screenshots of everything in case you need proof later. Hope this gets resolved for you soon!

I'm going through this exact same nightmare right now! Got approved 3 weeks ago and still waiting for my payment. The stress of not knowing when it'll come while dealing with a family emergency is just overwhelming. I've tried calling but can never get through - just endless hold music. Reading through all these comments is both reassuring (I'm not alone) and terrifying (some of you have been waiting 5+ weeks?!). I'm definitely going to try calling first thing tomorrow morning and look into that complaint form. Thanks everyone for sharing your experiences and tips - it helps to know there's a community going through this together. Fingers crossed we all get our payments soon! 🤞

I'm in the exact same situation - approved 2 weeks ago but still no payment! The financial stress on top of dealing with a family situation is just brutal. I've been hesitant to spend money on that calling service someone mentioned, but honestly at this point it might be worth it just to get some answers. Has anyone tried the state assembly member route? That sounds promising but I'm not even sure who my representative is or how to contact their office. This whole thread is making me feel less crazy though - glad to know it's a widespread issue and not just something wrong with my specific case. Going to try calling first thing tomorrow and see if I can find that complaint form!