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Has anyone tried contacting the media about these ongoing issues? Maybe if there was more public pressure, they'd finally fix their broken system.
Quick question - when you say 'super users', do you mean like IT people or just higher-level reps? Trying to figure out who exactly I should be asking for when I call.
From what I understand, they're specialized reps with more system access. But tbh, I'm not 100% sure. The regular reps just keep saying they don't have the 'tools' to fix it. 🤷♂️
am i the only 1 who thinks its crazy we gotta jump through all these hoops just to get our benefits? the whole system needs an overhaul smh
Has anyone had any luck with the callback feature on their website? I requested one last week but still haven't heard anything back.
anyone else notice how the wait times seem to get longer every year? its like they're purposely understaffed or something smh
Pro tip: if u cant get thru on the main line, try calling one of the foreign language lines and ask to be transfered to an english speaking agent. sometimes works!
Dylan Campbell
lol welcome to bureaucracy hell 😈 where everything's made up and the timeframes don't matter
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Sofia Torres
Have you considered reaching out to your employer? Sometimes they can help push things along, especially if it's a larger company with dedicated HR staff.
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Carmen Vega
•That's a good idea, I hadn't thought of that. I'll give my HR department a call tomorrow. Thanks!
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