I'm so sorry you're going through this stress with a newborn! I had almost the exact same issue when my son was born last year. After seeing "payments issued" for 2+ weeks with nothing arriving, I discovered that EDD had an old phone number on file that was preventing them from sending verification texts for the debit card activation. Even though I had updated everything else, their phone system wasn't synced. When I finally got through to a rep, they updated the phone number and expedited a new card. The whole process took about 3 weeks total from first "issued" payment to actually receiving money. Definitely try the Bank of America number first (1-866-692-9374) - they can tell you immediately if a card was even issued to your address. If not, then you know it's an EDD internal issue that needs a representative to fix. Hang in there - you'll get your money eventually!

I'm dealing with this exact same situation right now! My wife just gave birth 3 weeks ago and her PFL payments have been showing "issued" for over 10 days but we haven't received anything either. Reading through all these responses has been incredibly helpful - it sounds like this is unfortunately a common issue with EDD's system. I'm going to try calling Bank of America's EDD card line tomorrow morning first, and if that doesn't work I'll look into using Claimyr to get through to an actual EDD representative. It's so frustrating that they don't explain these potential delays anywhere in the application process. When you're already stressed with a new baby and counting on that income, the last thing you need is to be playing detective trying to figure out where your approved payments went! Thanks to everyone who shared their experiences and solutions - this thread is going to help so many people in similar situations.

Has anyone successfully canceled online? I've heard mixed things about whether that's even possible.

I actually just went through this process last week! Here's what worked for me: I called the main number at 8:00 AM sharp and got through in about 20 minutes. The rep was actually really helpful once I explained my situation. They asked for my claim number, SSN, and reason for canceling. The whole call took maybe 10 minutes once connected. They said it would take 3-5 business days to process and I got a confirmation email 2 days later. Pro tip: have a pen and paper ready to write down the confirmation number they give you - you'll want that for your records!

Just wanted to jump in as someone who recently navigated this same situation! I had my baby in February and went through the exact same SDI-to-PFL transition nightmare that @Yara Assad described. My claim got stuck for almost 3 weeks with zero communication from EDD. What finally worked for me was calling first thing in the morning (like 8:01 AM sharp) and using the magic phrase "inter-program transition" that @Nora Brooks mentioned - it got me transferred to someone who actually knew what they were doing! One thing I learned that might help others: if you're transitioning from SDI to PFL, make sure the end date on your pregnancy disability claim matches EXACTLY with the start date you put on your PFL claim. Even a one-day gap or overlap can trigger a manual review that adds weeks to processing time. Also, when you do get through to someone, ask them to put notes in your file about the resolution - I had to call back once more about a payment timing question and the notes saved me from having to re-explain everything. The whole system is frustrating but this thread gives me hope that sharing our experiences helps other new parents know they're not alone in dealing with EDD's broken processes!

This thread has been absolutely invaluable! I'm currently 8 months pregnant and planning to take both SDI for pregnancy disability and then PFL for bonding time. Reading everyone's experiences has been both eye-opening and terrifying - I had no idea about the SDI-to-PFL transition issues that seem to plague so many claims. @Yara Assad thank you for sharing your journey and resolution, and @Nora Brooks and @Christian Bierman for the expert tips about "inter-program transitions" and exact date matching. I'm definitely saving the Claimyr service info and all the advice about calling at 8:01 AM sharp. It's honestly infuriating that we need to become EDD experts and potentially pay third-party services just to access benefits we've been paying into our entire working lives. But this community knowledge sharing gives me so much confidence going into this process. I'm going to be extra careful about those date transitions and won't hesitate to call if my claim gets stuck. For other expecting parents who might find this thread later - screenshot these tips! The real-world advice here is worth its weight in gold compared to EDD's vague official guidance.

This thread has been incredibly helpful! I'm dealing with a similar situation right now - submitted what I think was the wrong form for my paternity leave about 2 weeks ago and keep getting confusing messages from the EDD automated system. Reading everyone's experiences, it sounds like the key things are: 1. Call early in the morning (8:01 AM) and ask specifically for "Paid Family Leave department" 2. Use the magic phrase: "I need to withdraw an incorrect disability claim and file a new baby bonding PFL claim" 3. Get a withdrawal confirmation number 4. Submit DE2508 (NOT DE2501) with birth certificate and clear documentation One question for those who've been through this - when you called to withdraw the incorrect claim, were you able to do that and file the new claim in the same phone call? Or did you have to wait for the withdrawal to process before submitting the DE2508? Thanks to everyone sharing their experiences - this is exactly the kind of real-world guidance that the EDD website completely fails to provide!

This whole thread is giving me life! I'm literally going through this EXACT same nightmare right now - submitted what I'm now realizing was probably the wrong form (DE2501) for my husband's paternity leave about 10 days ago and have been pulling my hair out trying to figure out why they keep asking for medical documentation for baby bonding. Reading everyone's experiences here has been more helpful than hours of trying to navigate the EDD website or decode their confusing automated messages. The fact that this mix-up happens "multiple times per day" according to the EDD agents is both reassuring (I'm not an idiot) and infuriating (why haven't they fixed their terrible website yet?!). I'm armed and ready now thanks to all your advice: ✓ Calling at 8:01 AM sharp tomorrow ✓ Magic phrase ready: "I need to withdraw an incorrect disability claim and file a new baby bonding PFL claim" ✓ Asking specifically for "Paid Family Leave department" ✓ Getting that withdrawal confirmation number ✓ DE2508 form printed and ready to go with birth certificate copy Seriously cannot thank everyone enough for sharing your real-world experiences. This is exactly what new parents need - actual step-by-step guidance from people who've survived this bureaucratic maze! Will definitely report back once I get through this mess in case it helps the next person who finds this thread. You all are amazing! 🙏