PFL claim filed incorrectly - how to fix and actually reach someone?
Hey everyone, I'm having some trouble with my paid family leave claim. I accidentally filed for the wrong type of claim and now I'm not sure how to fix it. Has anyone dealt with this before? Any advice on how to get in touch with someone who can help me sort this out?
29 comments


Zoe Papanikolaou
Ugh, dealing with PFL claims can be such a headache! I had a similar issue last year. Have you tried calling their customer service line? It might take a while to get through, but they should be able to help you straighten things out.
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Andre Dupont
•Thanks for the suggestion! I've been trying to call, but the wait times are insane. I've been on hold for hours with no luck 😫
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Jamal Wilson
•Pro tip: call right when they open in the morning. You might have better luck getting through!
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Andre Dupont
•That's a great idea, I'll give it a shot tomorrow morning. Fingers crossed! 🤞
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Mei Lin
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ
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Liam Fitzgerald
•Sounds too good to be true. Has anyone else tried this?
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GalacticGuru
•I'm skeptical. Why should we have to pay to talk to a government agency? 🤔
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Mei Lin
•I get the skepticism, but it honestly saved me so much time and frustration. The $20 was worth it to me to avoid hours on hold. But yeah, it sucks we have to resort to this.
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Amara Nnamani
•Can you give more details about how it works? Do they guarantee you'll get through?
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Mei Lin
•Sure! You choose the department you need to reach, pay the fee, and they start calling. When an agent picks up, your phone rings and you're connected. They don't guarantee it'll work every time, but if it doesn't, you can try again for free.
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Giovanni Mancini
Have you tried submitting a correction online? Sometimes you can fix minor errors without having to call in. Might be worth checking their website to see if that's an option for your situation.
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Fatima Al-Suwaidi
The PFL system is such a mess rn. I've been waiting on my claim for weeks with no updates. Good luck getting through to anyone who can actually help 🙄
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Dylan Cooper
•Same boat here. It's like they're purposely making it difficult for us to get help. So frustrating!
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Sofia Morales
•Hang in there, guys. It sucks, but keep pushing. I finally got my claim sorted after a month of back and forth. Don't give up!
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StarSailor
Here's what I'd recommend based on my experience with PFL claims: 1. Document everything. Keep a log of all your calls, emails, and attempts to contact them. 2. Try reaching out via social media. Sometimes their Twitter or Facebook team can be more responsive. 3. Contact your local state representative's office. They often have liaisons who can help with these issues. 4. Be persistent but polite. It's frustrating, but the person you eventually talk to isn't responsible for the system's problems. 5. Double-check all your paperwork. Sometimes small errors can cause big delays. 6. If possible, use their online portal to upload any additional documents or information they might need. 7. Consider filing a formal appeal if your claim is denied or significantly delayed. Remember, the process can be slow, but don't give up. You're entitled to these benefits, and it's worth fighting for them. Good luck!
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Andre Dupont
•Wow, thank you so much for this detailed advice! I'll definitely start keeping better records of my attempts to contact them. The idea of reaching out to my state rep is brilliant - I hadn't even thought of that. Really appreciate you taking the time to share all this!
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Dmitry Ivanov
•This is gold 💯 Saving this for future reference!
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Ava Garcia
lol welcome to bureaucracy hell. grab a ticket and enjoy ur stay 🎟️🔥
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Miguel Silva
•🤣🤣🤣 ain't that the truth
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Zainab Ismail
Have you considered hiring a lawyer? Sometimes having legal representation can speed things up.
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Andre Dupont
•I hadn't thought about that. Isn't it expensive tho? Not sure if I can afford a lawyer on top of everything else rn
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Zainab Ismail
•Some lawyers offer free consultations. Might be worth looking into just to know your options.
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Connor O'Neill
Ugh, I feel for you. I had to deal with PFL last year when my mom was sick. It took forever to get everything sorted out. Hang in there!
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QuantumQuester
Pro tip: check if your employer has any resources to help with PFL claims. Some companies have HR staff who can assist or provide guidance.
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Andre Dupont
•That's a great idea! I'll reach out to HR tomorrow and see if they can help. Thanks!
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Toot-n-Mighty
Hey Andre! I went through something similar a few months ago - filed for the wrong benefit type and it was a nightmare to sort out. Here's what worked for me: I ended up having to withdraw my original claim completely and refile the correct one. You can do this through the online portal under "manage claims" but you'll need to call to confirm the withdrawal went through. Also, make sure you have all your documents ready for the new claim - medical records, employer info, etc. The whole process added about 2-3 weeks to my timeline but at least I got the right benefits in the end. Don't lose hope, it's fixable! 💪
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Carmen Lopez
•This is super helpful! I didn't even know you could withdraw a claim through the online portal. Quick question - when you refiled, did you have to start the waiting period all over again? I'm worried about losing even more time on this whole process.
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Kendrick Webb
•Thank you so much for sharing your experience! This gives me hope that it's actually fixable. I'm going to look for that "manage claims" section in the portal right now. Did you have any trouble getting through to confirm the withdrawal, or were the phone wait times manageable when you called?
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Leo Simmons
•This is exactly what I needed to hear! I was so worried I'd have to start completely over. Going to check out that manage claims section right now. Really appreciate you sharing the step-by-step process - it makes this whole mess feel way more manageable. Fingers crossed the withdrawal and refile goes smoothly! 🤞
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